Ratings based on 1,405 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Even better then expected

Posted Mar 3, 2015
Gorgeous, modern, clean, & super attentive staff. It was an amazing & beautiful hotel & I am from New York & extremely picky...
5 out of 5
Recommended
for Couples
by A verified travelerfrom NH

2 For 2

Posted Mar 3, 2015
Booked stays at La Concha in February 2014 and February 2015. Both experiences were fantastic. Staff were very friendly, accommodating, and helpful. The property is beautiful, though there are some minor cosmetic updates that need to be done. Prices for food and drink are typically high, being a resort. Highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Nice hotel on the beach with suites

Posted Mar 2, 2015
Pros: Proximity to Old San Juan; beach; neighborhood; staff; cleanliness; overall quality
Cons: I wish the pools were bigger. The suites could be a little bigger (it's too bad so much space was given to the empty space inside the building).
Location: Excellent location: short bus ride to the old city. Restaurants of all types nearby. Snorkeling available nearby (at Escambron).
La Concha is overall a very nice hotel. It is not high luxury, but neither are the prices. Our suite was adequately large for our family of 4 (2 teenage boys), though we needed an extra bed brought in. We were on the city side, which to us country folk was kind of exciting -- the view from the 9th floor is quite nice. The noise was fine with the glass door shut except on Friday night when the street activity was definitely amped up. The pools were nice and warm if a little small, and the beach was beautiful. The lobby and other public spaces are in good condition (workers were repainting regularly here and there). We had an easy time finding delicious food that was easy on the wallet within short walking distance. There are several supermarkets within a 15 minute walk so you can stock up the large in-room fridge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Overall great experience, gorgeous spot on the beach and great staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Millsboro, DE

Perfect location

Posted Mar 2, 2015
We had a fabulous time. Waking up every day to the sound of waves was pure joy. The hotel was beautiful, the staff were friendly and accommodating, the restaurants and bars were great. The location is perfect and the pools were beautiful. One tip--get to the pools early if you want a spot.
4 out of 5
Recommended
for Families
by A verified travelerfrom Philadelphia, PA

Great Hotel on Beach.

Posted Feb 24, 2015
Pros: Great Atmosphere
Cons: All food and drink prices were excessive, refrigerator was too small for leftover containers, would be nice to have a microwave in room.
Location: Hotel Next door has good breakfast Vanderbilt.
Great Hotel on Beach. My two children 4 and 8 loved it, pools were fabulous. The beach is nice, small but adequate. Ocean waves are rough in this area, too rough for my children to do any ocean swimming but enjoyed the sand and follow up swimming in pool locations. All restaurants have good food. Voga was great. Pool food and drink was tasty and convenient but expensive. Perla was expensive and food was just good not excellent as I would expect for prices and atmosphere. My lobster was slightly tough but menu and atmosphere was worth the visit, they accommodated my 4 and 8 year old with special request pasta dishes. Atmosphere in lobby and pool area is lively and well worth the visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom charlotte, nc

Nice place to stay for first trip to Puerto Rico

Posted Feb 24, 2015
Location: Pinky's across the street from the hotel had fabulous breakfast food.
Staff was very nice and went out of their way to make out stay a good one. The beach is really rocky, so if you like to walk on the beach for miles, this is not the place for you. I heard another guest complain about the music from the restaurants across the street from their room, but luckily we were on the ocean side of the hotel, so all we could hear was the waves.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Surprise at check-out:

Posted Feb 23, 2015
Pros: Appearance, facilities, pools and beach, location, employees
Location: Restaurants & eating places, pharmacies and ever necessity are close by
At checkout: $234.92 additional charge for seven day stay, "Resort Fee" Otherwise enjoyed our stay at the hotel and its location in San Juan is "in the center of things"
2 out of 5
by A verified travelerfrom Chicago, Ill

Great location

Posted Feb 18, 2015
Our experience was excellent until we were ready to check out. We received a bill for $200 in resort fees which we were not aware of. When we checked in, the front desk person notified us that our room was paid off and she only needed a credit card in case of damages. Not knowing that we might be charged additional resort fees of $50 per day, receiving such a high bill was shocking to us. We felt like we were being lied to and taken advantage of. We asked a manager to explain to us why we just found out about it and were put on the spot last-minute. The manager said he is not going to do anything about it, as the disclaimer was provided on the Expedia website and we simply need to “deal with it”. He apologized and that was it. Due to this experience I will never go back and I’ll advise others not to use this hotel. I’m disappointed by how this situation was handled. If your employees told me during check-in that additional fees and charges would appear on my bill I would’ve planned my vacation differently.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 17, 2015
Everything was perfect. Room view, clean hotel, excellent food and drinks. Will be back soon!