Ratings based on 257 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Miami , fl
Nice Hotel , the place of the paradisePosted Jul 7, 2014
Pros: everything !!!!!!!!!! Spectacular .....
Cons: Restaurant with the typical food of Puerto Rico. This hotel need one.
Location: close to the beach, Fajardo is a Beautiful city .
for Everyoneby A verified traveler from Hartford, Connecticut
Beautiful LocationPosted Jul 7, 2014
Las Casitas Village is a lovely resort with friendly, helpful staff and all the amenities one could wish for in a five-star resort. The one drawback is the need to take the short ferry ride to Palomino Island in order to enjoy the beach. Sometimes, the wait for the ferry can be upwards of a half an hour. However, the beach facilities are wonderful once you get there.
by A verified traveler from Chicago
Nice, but expensivePosted Jul 6, 2014
Pros: The ocean view was amazing. The staff was very friendly and helpful
Cons: Lower the price of food and the private island should be included in the stay
Location: They property was very well kept. Everyone told us we were staying in Beverly Hills of San Juan. Lots of things to do but once again very expensive
The hotel was very nice, but I think it is absolutely ridiculous that it cost a fortune to book the resort and then you have to pay outrageous prices for everything you do or eat. We were a family of four 2 adults 2 teenage children and we didn't spent less then $250 per day to eat there and that was only 2 meals each day. On top of that the breakfast buffet was suppose to be free and we got charged for four people whether all four of us ate or not. They charge to go to the private island, they charge for the water park, they charge additional hotel fees each day you are there. We got charged $16 to take us to the end of the driveway. Because of the cost I would not recommend this resort to anyone especially if they are on a budget. We were there for 7 days 6 nights and we probably spend and additional $3000 outside of what we paid to stay here which was not cheap.
for Everyoneby Michel from New York, NY
Very relaxing but very remotePosted Jun 21, 2014
Pros: The private island- Palomino island
Cons: better dining options
Location: The hotel is closed to the bio-bay in Frajado, to Loquillo and el Yunque
The resort is beautiful. The rooms could be updated. The restaurants are very pricey and the food is not of high quality. Because the place if so remote you are forced into eating in the resort. The staff is very friendly and the service is great. The hotel is not on the beach, but it has a private island. Getting to the island can be a hustle, you have to walk to an elevator that takes you to the marina level,and from there you have to go on a funicular railway, and then take a ferry that takes about 10 minutes. It is all included in the price. Once you finally get to the island its totally worth it. The water is warm, calm, shallow, and clear (it gets clearer in the afternoon). The beach is really rocky so water shoes are a must. The restaurant on the island is very pricy and very limited, and not recommended.
for Everyoneby A verified traveler from Philadelphia, PA
Amazing!Posted Jun 20, 2014
This was the most perfect vacation. Our room was in the north end of the Casitas Village so we were close enough to the main resort but far enough away from the noise. The ocean view room was on the top floor with beautiful views of the main resort, marina area, Palomino island, and the Atlantic. We were able to watch the sun rise every morning and had a nice breeze coming through. The front patio had a private jacuzzi. We were told only a few rooms had them. There was also a pool outside of our room. The infinity pool was about a 5 min walk from our room. Palomino island, the resorts private island/beach, is a 10 min ride on the ferry. The had a couple bars and plenty of activities for children and adults. If you stay at the Casitas the parking is free, compared to the main resort which had a daily fee and separate parking area. The staff was very courteous and friendly. When I booked through Expedia the only thing I requested was a king sized bed. Everything else from the ocean view to the private jacuzzi was icing on the cake. I would definitely recommend to my family and friends and I cannot wait to return.
for Familiesby Tony from Chicago, IL
Beautiful hotel with spacious well-appointed roomsPosted Jun 18, 2014
Pros: The grounds were beautiful, rooms were comfortable and spacious, and staff was friendly.
Cons: The quality of the restaurants is pretty poor, I had better food when we drove outside to small restaurants on side of the road.
Location: It is located in a remote area with nothing other than the hotel nearby. You definitely need a car!
This hotel is great for families who want space to spread out. The rooms were spacious and very comfortable. The grounds were beautiful and provided lots of room to walk around and enjoy different pools and activities. The downside is the location, which is far from downtown San Juan and not close to much except for El Yunque and the nearby bay with ferries to the other islands. The restaurant quality was fairly poor given the cost. The Italian restaurant was good, but very pricey. The casual restaurant was still fairly expensive and the quality was well below even a McDonalds. I wish they had authentic Puerto Rican food instead of completely messing up other types of cuisine. That being said, our kids loved the hotel and would not mind going back.
for Everyoneby JAY from Miami, Fl
WONDERFULPosted Jun 17, 2014
Great vacation. Amazing place. A true dream hotel. Recommend highly.
for Everyoneby Fran from NY
It was great!!!Posted Jun 10, 2014
We had a great time. My children loved it!! The only thing I would have them improve is the pillows. They were very uncomfortable other than that it was amazing..
for Everyoneby Anna from new york
Beautiful resort!Posted May 28, 2014
It was a very nice resort. It's about an hour from the airport. It has it's own private island and water park! The room was big with a kitchen. I would recommend!
for Everyoneby Angela from Wyckoff, NJ
Very nice resortPosted May 26, 2014
Pros: The customer service was very good. The bellman that took our luggage to the room remembered us the next day and could not be more friendly.
Cons: We booked the best of Waldorf and we had to ask for the $50 per day room credit, not cool. The pool side drinks were expensive and watered down.
Location: The beach was very nice although you felt you had to take multiple forms of transportation. Stingrays was incredible and we actually ate there twice.
The resort was beautiful, relaxing and had a lot of amenities. We have been to a number of resorts in the Caribbean and this was by far my favorite resort. We honestly cannot wait to go back.