Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

a nice several days

Posted Feb 19, 2015
Cons: casita was a bit past prime; could have used a bit of a spruce up
all in all a good experience; not quite as responsive to some requests as I would have liked (like removing dead waterbugs) but staff pleasant and location divine
5 out of 5
Recommended
for Everyone
by A verified travelerfrom maryland

Great view

Posted Feb 17, 2015
Fantastic stay at the villages...was surprised by the amazing view we had off of our balcony.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Fabulous and friendly staff. Beautiful location and a variety of amenities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

A Week in Paradise

Posted Feb 15, 2015
Pros: The amenities were great. The pools were fantastic. Everything was very clean. The entire facility sparkled all the time.
Cons: Internet access and (to a lesser degree) the food. Internet access was spotty and the food, while expensive, was only average.
Location: Almost anything you want is there on the grounds, including a private island which was fantastic. Trips to the rain forest and San Juan are available.
We wanted a getaway from the cold Midwest winter and I can't say enough about what a great place this was. The hotel and grounds were immaculate. The staff were all friendly and helpful. Transportation around the (rather large) complex was always available without a wait. It's a great place for couples or families. It never felt crowded, even though it is a large facility.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Very impressive facility.

Posted Feb 3, 2015
Staff was beyond accommodating. Facility was enormous with lots to do for all ages. Water park was amazing for kids! No direct beach access but quick ferry to little island palamino which belongs to hotel. We were extremely impressed with the grounds and the amount it had to offer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york. ny

Great place. Not so clean

Posted Feb 1, 2015
The hotel location and experience is amazing. Beautiful views. My kids loved palomino island and the boat ride. There is so much to do on the island we didn't even get to the water park. The pools are not heated so you can only use when sunny. I didn't find the rooms to be very clean and the water pressure in the shower was terrible especially try to wash the sand off the kids after a day on the island. But is definitely lots of fun. The villas are great with kids. The only minus was that the villa although accommodates kids didn't have a bathtub only shower and was hard to bathe the kids
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 22, 2015
Great Stay. Best views. Palomino island is awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views

Posted Jan 18, 2015
The resort was beautiful but the service was awful. They were not attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Beautiful property, lots to do. Only thing lacking is a good beach. Palomino island is pretty but not the best beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DC

Peaceful setting amidst gigantic hotel

Posted Jan 1, 2015
Pros: Las Casitas.
Cons: This property is enormous. Half of our party stayed at Las Casitas and the other half at the Marina. Moving from one to the other was laborious.
Location: The walking tour of the rain forest is a waste of time. Palomino island is filled with activities; hike to the top; the views are worth the effort!
The Conquistador is a HUGE property, but the Las Casitas property is peaceful and classy with stunning views. The infinity pool, jacuzzi and Terrazza restaurant have breathtaking views, and the small pool and breakfast area are attractive.