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Reviews of The Ivy Hotel San Juan

3 out of 5
The Ivy Hotel San Juan
1149 Magdalena Ave Condado, San Juan, PR

Reviews

8.4

Very Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

8.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
I loved the place, the only issue I had was that check in was at 4pm they didn’t give us the room till 4:30pm due to them cleaning it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wanda T.

Liked: Cleanliness, staff & service, property conditions & facilities
No chairs to sit in the room, the AC was good also.
Stayed 3 nights in Apr 2024
Response from DM on Apr 18, 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Sharnella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ivy Hotel was nothing but great. I have no complaints. The staff were super helpful & friendly. I would definitely recommend this hotel. 10/10 will stay again!!!!
Stayed 7 nights in Apr 2024
Response from DM on Apr 18, 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean.
Stayed 3 nights in Apr 2024
Response from DM on Apr 10, 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

4/10 Poor

Ny-Asha

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The pool was filthy
Stayed 4 nights in Apr 2024
Response from DM on Apr 10, 2024
I'm terribly sorry to hear about your disappointing experience with your room. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please accept my sincerest apologies for any inconvenience caused. We take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly.