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Reviews of Ponce Plaza Hotel & Casino

3.5 out of 5
Ponce Plaza Hotel & Casino
Reina Street, Ponce

Reviews

8.4

Very Good

Rating 10 - Excellent. 543 out of 1007 reviews" "
Rating 8 - Good. 231 out of 1007 reviews" "
Rating 6 - Okay. 140 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 45 out of 1007 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the remodeled rooms and cleanliness. Service was good, property has restaurants and a bar. However, since it is located in the downtown area it was pretty noisy on Saturday night. If you don’t mind the noise it’s a great option!
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, rooms were very comfortable and tidy. Staff showed superb attitude. Restaurant were no nothing more than excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast sandwich in the bistro.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael, Brooklyn

Liked: Cleanliness, property conditions & facilities
Friendly and helpful staff on property. Very welcoming!
Stayed 3 nights in Apr 2024
Response from Reservations on Apr 16, 2024
Thanks, Michael, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

LUIS, GUAYNABO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations on Apr 16, 2024
Thanks, Luis, for staying with us. We appreciate your feedback!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel's cleanliness and easy access to local restaurants. Service was excellent too. Highly recommend staying here plus eat at Melao as well as other local businesses.
Stayed 2 nights in Apr 2024
Response from Reservations on Apr 11, 2024
Thanks, Rochelle, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Walkable to everything. Pool was a nice option.
Stayed 1 night in Apr 2024
Response from Reservations on Apr 11, 2024
Thanks, Jessica, for staying with us. We appreciate your feedback. Looking forward to having you back in our facilities!!

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old historical location. people are very friendly and the casino is open 24 hrs
Stayed 1 night in Apr 2024
Response from Reservations on Apr 11, 2024
Thanks, Eric, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was born here and finding this wonderful hotel was the Best.
Stayed 2 nights in Jan 2024
Response from Reservations on Apr 3, 2024
Thanks, Robert, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations on Apr 3, 2024
Thanks, Ambar, for staying with us. We appreciate your feedback!

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on Apr 3, 2024
Thanks, Jose, for staying with us. We appreciate your feedback!

6/10 Okay

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy the windows don't block out even a little bit of street noise
Stayed 2 nights in Mar 2024
Response from Reservations on Apr 1, 2024
Thanks, Ana, for staying with us. We appreciate your feedback.

10/10 Excellent

Joymariel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! The room had the most amazing views!
Stayed 1 night in Mar 2024
Response from Reservations on Apr 1, 2024
Thanks, Joymariel, for staying with us. We appreciate your feedback. Looking forward to having you back!!

10/10 Excellent

John

Liked: Property conditions & facilities
Great location . In the heart of downtown. Lots of dining , music, shopping within walking distance.
Stayed 1 night in Mar 2024
Response from Reservations on Mar 25, 2024
Thanks, John, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Reservations on Apr 16, 2024
Thanks, Samantha, for staying with us. We appreciate your feedback!

10/10 Excellent

Rose M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply beautiful
Stayed 4 nights in Mar 2024
Response from Reservations on Mar 25, 2024
Thanks, Rose M, for staying with us. We appreciate your feedback.

10/10 Excellent

antonia, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservations on Mar 25, 2024
Thanks, Antonia, for staying with us. We appreciate your feedback.

10/10 Excellent

Mairim, Gurabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on Mar 25, 2024
Thanks, Mairim, for staying with us. We appreciate your feedback.

6/10 Okay

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Odd arrangement of rooms, the pool is small and heavily chlorined, the staff was excellent.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 21, 2024
Thanks, Brian, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

8/10 Good

Israel, Falls Church

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 21, 2024
Thanks, Israel, for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, totally recommended
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 19, 2024
Thanks, Karla, for staying with us. We appreciate your feedback. Looking forward to having you back!!

4/10 Poor

Cynthia

Liked: Cleanliness, staff & service
The lobby and the hotel were in separate buildings. To get to the hotel, you had to go through a parking lot through an underground garage into a narrow, hallway to the elevator. If I was a single alone person at night, I would not have felt very unsafe.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 16, 2024
Thanks, Cynthia, for staying with us. We appreciate your feedback. We're sorry for any inconvenience you experienced during your stay.

10/10 Excellent

Paul and Jung-Mi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumb's Up!
Stayed 1 night in Mar 2024
Response from Reservations on Mar 15, 2024
Thanks, Paul and Jung-Mi, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!!

8/10 Good

Vivian

Liked: Cleanliness, property conditions & facilities
staff needs training, it was ok, not great
Stayed 1 night in Mar 2024
Response from Reservations on Mar 14, 2024
Thanks, Vivian, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

8/10 Good

Eduardo, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on Mar 14, 2024
Thanks, Eduardo, for staying with us. We appreciate your feedback. Looking forward to having you back!

10/10 Excellent

Idalis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy limpio, cómoda y bonita habitación
Stayed 1 night in Mar 2024
Response from Reservations on Mar 11, 2024
Gracias Idalis, por hospedarte con nosotros. Valoramos su opinión. Esperamos tenerle de vuelta por nuestra facilidades.

8/10 Good

waldemar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't sleep, because of noise people all night talking loud, employees and none employees, we fell asleep @4am, our 2nd it was quiet.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 5, 2024
Thanks, Waldemar, for staying with us. We appreciate your feedback. We're so sorry for the inconvenience you experienced during your stay. We are looking forward that you give us another chance and having you as our guest again.

10/10 Excellent

CIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you had a wonderful time ☺️
Stayed 3 nights in Feb 2024
Response from Reservations on Mar 4, 2024
Thanks, Ciro, for choosing us as your stay. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

CIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it...
Stayed 3 nights in Feb 2024
Response from Reservations on Mar 4, 2024
Thanks, Ciro, for staying with us. We appreciate your feedback!

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:Room was spacious and clean. Bed was very comfortable. Cons: Impossible to sleep at night due to the street noise. Rooms in the green building behind the hotel face the street. Motorcycles reving their engines, people yelling and cars with blaring music went on all night. Miserable sleeping conditions.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 4, 2024
Thanks, Wendy, for staying with us. We appreciate your feedback. We're sorry for the inconvenience you experienced during your stay. Looking forward that you give us another chance and having you back.

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, property conditions & facilities
Dd
Stayed 1 night in Mar 2024
Response from Reservations on Mar 4, 2024
Thanks, Aida, for staying with us. We appreciate your feedback!

8/10 Good

Daphne, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on Mar 4, 2024
Thanks, Daphne, for staying with us. We appreciate your feedback!

10/10 Excellent

Darcy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable room, helpful staff
Stayed 1 night in Mar 2024
Response from Reservations on Mar 4, 2024
Thanks, Darcy, for staying with us. We appreciate your feedback. Looking forward to having you back!

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great and beautiful hotel!
Stayed 4 nights in Feb 2024
Response from Reservations on Feb 27, 2024
Thanks, Mayra, for staying with us. We appreciate your feedback. Looking forward to having you back!

10/10 Excellent

Marisol

Stayed 1 night in Feb 2024
Response from Reservations on Mar 20, 2024
Thanks, Marisol, for staying with us. We appreciate your feedback!!

10/10 Excellent

Yezenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located. Friendly staff
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 26, 2024
Thanks, Yezenia, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 1 night in Dec 2023
Response from Reservations on Feb 26, 2024
Gracia Maria, por hospedarte con nosotros. Para nosotros es de suma importancia su opinión. Esperamos tenerla de vuelta por nuestras facilidades.

10/10 Excellent

Ocean Rack

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on Feb 26, 2024
Thanks, Ocean Rack, for staying with us. We appreciate your feedback!

10/10 Excellent

KENDRICK, vega alta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room look like new and front desk and Lola’s staff were excellent. Only drawback was the shower hot water, was not always hot.
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 23, 2024
Thanks, Kendrick, for staying with us. We appreciate your feedback. Looking forward to having you as our guest again!

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 20, 2024
Thanks, Jose, for staying with us. We appreciate your feedback.

10/10 Excellent

Rosary-Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on Feb 21, 2024
Thanks, Rosary-Victor, for staying with us. We appreciate your feedback!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reservations on Feb 20, 2024
Thanks, Jose, for staying with us. We appreciate your feedback.

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to be right in front Of plaza de las delicias and parque bombas
Stayed 3 nights in Dec 2023
Response from Reservations on Feb 19, 2024
Thanks, Armando, for staying with us. We appreciate your feedback. Looking forward to having you back.

6/10 Okay

Nicole, Pownal

Liked: Cleanliness
Disliked: Property conditions & facilities
The water was like warm in showers, never hot water day or night. Also can’t control temp in room. My roo was very cold, I was told they could turn up 4 degrees central air but it never happened. I was offered more blankets.
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 14, 2024
Thanks, Nicole, for staying with us. We apeciate your feedback and we're sorry for any inconvenience.

8/10 Good

Tamara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is charming, but the sound noise makes sleeping difficult.
Stayed 4 nights in Feb 2024
Response from Reservations on Feb 7, 2024
Thanks, Tamara, for staying with us. We appreciate your feedback. We apologize for the inconvenience.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud. Don't plan on a quiet night. Things calmed down around 2am.
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 5, 2024
Thanks, Milagros, for staying with us. We appreciate your feedback! We apologize for the inconvenience.

8/10 Good

WANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations on Feb 6, 2024
Thanks, Wanda, for staying with us. We appreciate your feedback!

8/10 Good

Elyse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice there was a casino on the property and made to order breakfast
Stayed 3 nights in Jan 2024
Response from Reservations on Feb 3, 2024
Thanks, Elyse, for staying with us. We appreciate your feedback!

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoyel stay in general was Ok. However the line at the counter for the check in process took longer than expected.
Response from Reservations on Jan 26, 2024
Thanks, Carlos, for staying with us. We appreciate your feedback and we're sorry for any inconvenience you experienced during your stay.

10/10 Excellent

gerard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convienient hotel located in the center of town.
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 25, 2024
Thanks, Gerard, for staying with us. We appreciate your feedback. Looking forward to having you back.