Beach nearby

Reviews of AC Hotel by Marriott San Juan Condado

4 out of 5
AC Hotel by Marriott San Juan Condado
1369 Ashford Avenue, San Juan

Reviews

8.4

Very Good

Rating 10 - Excellent. 625 out of 1148 reviews" "
Rating 8 - Good. 250 out of 1148 reviews" "
Rating 6 - Okay. 128 out of 1148 reviews" "
Rating 4 - Poor. 74 out of 1148 reviews" "
Rating 2 - Terrible. 71 out of 1148 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tyrrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool , the balcony, the bedding & pillows are extremely soft the area is perfect for shopping eating sight seeing and night life . The staff was nice the area is gorgeous. The rooms are spacious and comfortable. The restaurant had good food
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Tyrrina, we're bursting with joy to read your review. We're glad to know that features like the rooftop pool, balcony, and especially soft bedding and pillows at AC Hotel San Juan Condado met your expectations. It's delightful to know that our wonderful location and comfortable, spacious rooms added to your experience. We hope our team members were able to provide the high standard of service we expect for our guests. Excited to welcome you back on your next visit. Safe travels until then!

6/10 Okay

YASMEEN

Liked: Cleanliness
Disliked: Staff & service
Great location but staff and operations is poor, to say the least
Stayed 4 nights in Apr 2024

6/10 Okay

Jeff

Traveled with family
Room not totally clean upon arrival. Second evening took my soiled towels (thank you) but did not restock. Cannot fathom the $45 resort fee...could be used for bar area but was closed one day...inconvenient. Room layout was not convenient...complete lack of drawer space for any type of extended stay...lighting inadequate
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jeff, we're grateful you took the time to share your experience. It's unfortunate to hear there were some concerns regarding room cleanliness and amenities replenishment. Please know, these are valuable insights to remind us where improvements can be made.It's also regrettable that the resort fee was an inconvenience and the bar was closed one of the days. With respect to room layout and lighting, we do have a variety of room types designed to meet various needs for our guests.We appreciate you bringing your points to our attention and hope that you would consider giving us another chance to ensure a better stay.

8/10 Good

Qi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay at the AC Hotel. It’s conveniently located with some great restaurants near by. With a .5 mile walk, you can get to some of the restaurants and bars that locals go to. The ac unit in the hotel room is a bit noisy, but I got used to that pretty quickly even though I’m a light sleeper.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Qi, it's great to hear you appreciated your stay at the AC Hotel San Juan Condado. We're pleased to note the convenient location and proximity to popular restaurants worked well for you. We understand the noise from the air conditioning unit may have been less than ideal and appreciate your adaptability. Hoping you will choose us again in the future.

10/10 Excellent

Zoltan, centerport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Zoltan, thank you! It's great to hear you had a wonderful experience at AC Hotel San Juan Condado. Our team looks forward to your next visit. Safe travels till then!

10/10 Excellent

Gail

Traveled with family
I really enjoyed my trip the only problem was the problem with the computers and the television
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Gail, it's great to hear that you had a good time at AC Hotel San Juan Condado. We regret that you encountered some technical issues and want to assure you that we strive to offer seamless technology amenities for all our guests. It's our priority to rectify these concerns immediately for a more satisfying experience in the future. We hope you will choose us again for a totally seamless stay.

6/10 Okay

Nyree

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel does not have beach access. The spot on the beach reserved for thr hotel is not protected from others invading the area. I didn't feel as safe on the beach due to the hotels hands off approach to rowdy spring breakers drinking and encroaching on the designated area.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Nyree, we appreciate you taking the time to share your concerns about the beach area. It's unfortunate that your experience at the beach did not meet your expectations due to unsuitable behaviors from other beach-goers. We strive to ensure our guests have a relaxing, secure experience, and we are continually liaising with local authorities to assist in maintaining a pleasant environment for all. We hope you will consider staying with us again for a more satisfying experience.

2/10 Terrible

Cristina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for this property but the lack of hygiene was very off putting. Upon arrival my partner and I found a large brown stain on our sheets, we asked for them to be replaced and they were not after multiple requests throughout our stay. The garbage wasn’t taken out, towels weren’t replaced and there was black mold above the shower. The air conditioner was incredibly loud making it hard to sleep through the night. The pool area wasn’t maintained that well either which made me reluctant to actually try those amenities. We had to pay $45 plus tax per night as a resort fee that could be applied towards dining at the hotel restaurant. The reviews are around 2.5 stars but we tried anyway…. The reviews were spot on. The food was bad, one of our desserts was actually spoiled but they served it anyway. I would go to the area again but I would not recommend this hotel at all. I’m a frequent traveler and this was by far one of the worst experiences I’ve had. The lack of effort to make it right only added insult to injury.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Cristina, we regret to hear about your recent experience and it truly disheartens us to learn that our upkeep did not live up to your expectations. We constantly emphasize on cleanliness and it is one of our highest priorities. Needless to say, your feedback about the bed linen, upkeep in the vicinity of the pool, and the waste management is concerning and is being forwarded to the responsible teams.Highlighting your comments about the restaurant, we want to assure you that we are committed to providing our guests with quality food and a delightful dining experience. Your feedback is valuable and will steer us in making necessary improvements.We never want a guest to go without feeling valued or looked after and any lapse in this is unacceptable. We wish to assure you that we are using your feedback to rectify these issues immediately. If you would consider giving us another chance, the team would be more than eager to serve you better in the future.

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Staff very friendly, but limited. I would definitely stay here again. Location was perfect.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Tracey, it's lovely to hear that you appreciated the cleanliness of AC Hotel San Juan Condado and our friendly team members. We're also glad our location was ideal for your stay. Thank you for considering us for future trips; we cannot wait to welcome you back.

4/10 Poor

Aneesa, Philadelphia

Liked: Staff & service
Disliked: Property conditions & facilities
So. I stayed at the Marriott San Juan Condado. This stay was very interesting. First day I checked in the system was down and I couldn’t check in. I waited for an hour, they gave me a temporary key to use. Second day I tried to go in my room my key stopped working. The maintenance man literally had to take the lock off and change the lock chip and my key still did not work. and I had to move to a different room. I was very annoyed and irritated. The staff made it a bit better they are very helpful and nice. It was the hotel itself that I did not enjoy. The last thing that irritated me was that when I woke up I would start itching I saw little bite marks on my arms I don’t know if something bit me in my sleep. I was very nervous about bringing bed bugs back home thankfully I didn’t. I would not recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Aneesa, it's disappointing to learn about the series of inconveniences you had during your stay, including the issues with the room key and the discomfort from what appeared to be insect bites. We pride ourselves on the comfort andl level of service experienced by our guests, and it seems we fell short in this instance. We value your feedback and will take the necessary steps to address your experience and improve overall service delivery. We hope you will consider giving us another opportunity to transform your perspective in the future.

6/10 Okay

Jasmine

Traveled with partner
Liked: Staff & service
Good area close to the beach. Room was fair
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jasmine, it's satisfying to know that you appreciated the convenient location of the hotel. However, we are sorry to hear that your experience regarding the room wasn't as expected. We're continuously seeking to improve, and your feedback will certainly contribute towards that goal. We hope to have another opportunity to better your experience should you visit us again in the future.

10/10 Excellent

Sancha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. I enjoyed every bit of it. Will book again in July.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Sancha, it's wonderful to hear that you enjoyed your experience at the AC Hotel San Juan Condado. We take pride in offering a delightful stay and look forward to catering to your travel needs again in July. Safe travels!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe area to walk around, quiet area and close to the beach.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Paul, it's wonderful to know you appreciated the location of AC Hotel San Juan Condado. It's indeed a peaceful area, conveniently situated near the beach for our guests' enjoyment. We're glad you felt safe walking around. We look forward to welcoming you back for another lovely stay.

10/10 Excellent

Lucitania

Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 4, 2024
Lucitania, thank you for your rating. It's great to know that your stay at AC Hotel San Juan Condado met your expectations. We hope to welcome you back in the future for another remarkable experience.

6/10 Okay

Diamond K

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
We appreciate you leaving your feedback with us, Diamond.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Ilana, thank you for your high rating of AC Hotel San Juan Condado. We're delighted that your stay left a positive impression and we hope to serve you again in the near future. Safe travels!

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was located in a convenient location. The staff was very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Tiffany, thank you for sharing your positive experience at AC Hotel San Juan Condado. We're thrilled you acknowledged the strategic location as well as the helpfulness and friendliness of our team members. We look forward to welcoming you back in the future.

6/10 Okay

Mikelis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The $45/day charge makes customers feel like prisoners - especially due to the very limited food selection and service at the roof-top restaurant. Employees there are good, there are not enough of them. The menu is very short, and is missing children's fare. The bartender at the rooftop bar ran a typical scam... I watched him charge me for a full drink as he split it in two.... right in front of me.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Mikelis, your feedback is valued. It's unfortunate to read about your disappointment regarding the daily charge and the limited food options at our rooftop restaurant. Our aim is to provide an array of choices for all ages and tastes, and it seems we missed the mark in your case. Your concern about drink servings is also noted and we will address this with our bar team for better clarity in future. We appreciate your recognition of our hardworking colleagues and are looking forward to improving upon your next visit.

10/10 Excellent

Karlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be easier.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Karlos, thank you for your 5-star review and for highlighting a potential area for improvement. At AC Hotel San Juan Condado, we continuously strive to provide the best experiences. Your comment about parking has been noted, and we'll certainly consider it in our future plans to enhance our services. We're looking forward to welcoming you back for another pleasant stay.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 25, 2024
Miguel, we appreciate your rating of AC Hotel San Juan Condado. It's wonderful to know that your experience with us met your expectations. We hope to provide an even better stay next time you visit us.

10/10 Excellent

LaKeya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, walkable distance to shops and restaurants.
Stayed 4 nights in Dec 2023
Response from Customer Service on Mar 24, 2024
LaKeya, we're thrilled to hear that you found the location of AC Hotel San Juan Condado to be ideal for your needs. Our proximity to local shops and dining options is certainly a factor we are proud of. Thank you for sharing your positive experience, and we look forward to your next visit.

6/10 Okay

Charles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As far as the hotel it was fine. What I didn't like was the bar closed at 10pm and the hotel was out of almost anything we wanted on the menu. We was there for xmas break, and I wish we would have stayed at the Marriott. Another thing there is no direct access to the beach for a hotel that is on the beach; that was very strange. If I was to ever go back to Puerto Rico; I would not stay at this hotel or recommend that anyone stay here.
Stayed 6 nights in Dec 2023
Response from Customer Service on Mar 21, 2024
Charles, it's regrettable to learn that certain aspects of your stay didn't meet your expectations. We understand your concern about the early closure of the bar and limitations of the menu. Being ideally located by the beach, we continuously strive to ensure easy access for our guests. We value your feedback and assure you that your remarks provide crucial insight towards bettering our future services. We hope that you will reconsider and allow us to serve you on your next trip to Puerto Rico.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Joe, thank you for sharing your positive experience at AC Hotel San Juan Condado. It's wonderful to know you had a pleasant stay. We hope to be your top choice when visiting San Juan again in the future.

6/10 Okay

Monica

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Monica, thank you for taking the time to rate us. We are committed to making sure every guest experience is satisfactory, and we appreciate your feedback as it helps us to focus on areas of improvement. If you have any specific suggestions, we encourage you to reach out directly. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff did very excellent in helping to retrieve my champagne and roses and balloons upon arrival to my room very grateful
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Anthony, thank you for sharing your lovely experience at the AC Hotel San Juan Condado. We're delighted to hear our team members excelled in arranging your special surprises. Your satisfaction is a testament to our ongoing commitment to providing memorable experiences. We certainly look forward to serving you again in the future.

6/10 Okay

sushilkumar b

Traveled with family and small children, Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Don’t expect them to change your sheets daily or even if you’re staying there for five nights stay. Asked multiple times to change our sheets never got it done for our entire stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Sushilkumar, the hotel's priority is to ensure a comfortable and clean environment through our housekeeping practices, and it's disheartening to hear that you did not have the expected experience. Reading your comment, please know that our team members strive to provide the best services, and we regret to know that we could not meet your expectations. Rest assured, we have taken note of your feedback to improve our service delivery. We appreciate your patience and your feedback.

8/10 Good

DIPANKUMAR, IRVING

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and has roof top bar. Pros: it has lots of restaurants options walking distance, cvs and walgreen are close by as well. The house keeping staff is awesome. Cons: few front desk clerks are rude and un welcoming. The beach not directly accessible from the hotel. beach is not clean either. The price per night is very high for the amenities and ambience provided.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Dipankumar, it's uplifting to read that you found our location convenient and the AC Hotel San Juan Condado immaculate. We're also pleased our housekeeping team lived up to your expectations.However, we regret that certain aspects didn't meet your anticipations, such as the beach cleanliness and your interactions with some team members at the reception. Also, we understand your sentiments about the pricing in relation to the facilities offered. Rest assured, we'll take your comments into account as we continually strive to improve.Thank you once again, and we hope to welcome you back for an enhanced experience.

6/10 Okay

Ronda Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities
It states in Expedia estimate that $270 would be due onsite upon arrival. I was charged $481, which is quite a big difference. Also if you rent a car and park on their lot their lot, the daily $45 a day allowance cannot be applied toward parking.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ronda, we appreciate your feedback and understand your concerns regarding the unexpected fees. We aim to provide clear and accurate information to all our guests. Please rest assured we're looking into this to avoid similar issues in the future. As for the car parking, we regret any confusion surrounding the benefits of the daily allowance. We're committed to improving and ensuring our guests have a smooth experience. Thank you for bringing this to our attention.

10/10 Excellent

Pinkeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Pinkeshkumar, we're delighted to hear you had a pleasant stay at AC Hotel San Juan Condado. Your brief but positive feedback truly means a lot to us. Please think of us when you plan your next visit, we'd be very pleased to welcome you back!

10/10 Excellent

Kamran, Alpharetta

Business traveler
Liked: Cleanliness, staff & service
Not a beach access property
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Kamran, thank you for the five-star rating. At AC Hotel San Juan Condado, we strive to provide an exceptional experience to every guest. While our property does not have direct beach access, we are located just a short distance from some of the finest beaches in San Juan. We hope this fact didn't overshadow the rest of our amenities and services during your stay. Thanks again for choosing us!

10/10 Excellent

Marta Gonzalez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Marta, thanks for highlighting the prime location of AC Hotel San Juan Condado. Your words about our helpful team members make us all very proud. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Kyle, thank you for taking the time to rate AC Hotel San Juan Condado. We're thrilled you enjoyed your experience with us and look forward to welcoming you back for another stellar visit in the future. Safe travels until then!

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness
messy
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Leslie, it's unfortunate to learn that you were not entirely satisfied with your recent stay. A clean and organized environment is our standard, and it's regrettable that we didn't meet your expectations on this occasion. Rest assured, we're taking your feedback into account as we continuously strive to improve. We hope we can offer you a more satisfactory experience in the future.

10/10 Excellent

Ervin, Cary

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ervin, it's always a pleasure to hear about an exceptional stay at AC Hotel San Juan Condado. We appreciate your fantastic rating and look forward to having you with us again in the future.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good spot on Ashford Avenue. Tons of great dining options and blocks from the beach. Would def come back and stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Jessica, it's fantastic to hear that you found the location of AC Hotel San Juan Condado so ideal, with its proximity to dining options and the beach. We greatly appreciate your consideration to return and look forward to providing another wonderful experience on your next visit.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and the food was good
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Maria, it's fantastic to know you enjoyed the tranquility and culinary delights at AC Hotel San Juan Condado. Your safety is our top priority, and we're glad you felt secure during your stay. We eagerly anticipate your next visit!

6/10 Okay

Arti

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 8, 2024
We appreciate the feedback, Arti.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Adam, it's wonderful to hear that you had a satisfying stay at AC Hotel San Juan Condado! We strive to create memorable experiences for our guests and your feedback serves as motivation to continue doing so. We hope to welcome you back again in the future for another positive experience.

8/10 Good

Tanisha m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Thank you for the great rating, Tanisha!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel San Juan Condado. We'd like to share an even better experience with you soon.

10/10 Excellent

Philbert

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Philbert, it's great to know you had a fantastic stay at AC Hotel San Juan Condado. We appreciate the perfect score and the time you took to share your rating. We look forward to providing another top-notch hospitality experience on your next visit. Safe travels!

4/10 Poor

orlando

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Orlando, we regret to see such a low rating. Your satisfaction means a lot to us, and we'd appreciate the chance to understand your experience better. If you feel comfortable, please share more details about your stay. Your feedback is valuable in making continuous improvements.

2/10 Terrible

Katie

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The room wasn’t all bad. However, the customer service was shockingly bad and continued to get worse and worse throughout our week here.
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Katie, it's regrettable to hear about the issues you experienced during your week-long stay. Customer service is a primary focus for us and we're sorry if this wasn't reflected in your experience. Your feedback could provide a platform for improvements. We sincerely hope that we will be afforded another opportunity to enhance your viewpoint in the future.

6/10 Okay

Krysta

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate you taking the time to share your feedback, Krysta.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Marna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel and staff were fantastic. The room was spacious and clean when we arrived. The pool and restaurant area were well-maintained and the bar service was excellent. We loved being a block from Condado Beach and close to several restaurants, bars, shops, and casinos. The housekeeping service was hit and miss - some days our room was cleaned and restocked, other days the very bare minimum was done (bed made, toilet cleaned, no new hand towels, sink wasn’t cleaned). We had to ask twice for fresh bed linens. The final time our room was cleaned, someone took some of our food. Not a big deal overall, but trust was lost and we left with a negative feeling. We would still recommend the hotel.
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Marna, it's great to hear you found the AC Hotel San Juan Condado and its team members to be fantastic, and that you enjoyed our convenient location. We understand that there were inconsistencies with housekeeping which don't measure up to the standards we strive for. Please know this feedback is incredibly important, and we will ensure it's addressed with our team. Although your experience had some hiccups, we're pleased you'd still recommend our hotel and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Brandon, we're delighted to hear that your stay at AC Hotel San Juan Condado was so enjoyable that you would choose us again. It's always wonderful to see our guests having a memorable experience. We look forward to your return in the future.

10/10 Excellent

Sanniyyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Sanniyyah, thank you for your comments about your recent stay at AC Hotel San Juan Condado. We're delighted to hear that our team members left a strong impression with their exceptional service. We look forward to welcoming you back on your next visit.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Sean, thank you for sharing your experience at AC Hotel San Juan Condado. We're delighted to hear you found our hotel to be a good choice for your stay. We hope to serve you again in the near future.

8/10 Good

Kellyann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
We appreciate you sharing this positive rating, Kellyann!The comfort of our guests is important to us so we can't wait to see you back again at AC Hotel San Juan Condado. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. All the staff were very friendly and helpful. Breakfast was delicious and so were the cocktails on the rooftop. I would absolutely stay here again!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Teresa, your warm words about the AC Hotel San Juan Condado are greatly appreciated. We're thrilled that you found our property to be well-kept, and that our team members went above and beyond to assist you. It's delightful to know that our breakfast and rooftop cocktails added to your experience. We can't wait to welcome you back in the future!

10/10 Excellent

Scott Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazingly clean property. I could not believe how clean our room was every day. There were people wiping down surfaces and mopping floors all throughout the day. The staff was very helpful and I felt they went above and beyond to make our stay relaxing and worry free. Our last night there, there were some teens being loud in the lobby and the desk clerk politely and firmly asked them to be quiet and not run in the lobby. This was unexpected and welcome; it showed a high level of professionalism on her part and a concern about all of the guests, as well. I would recommend this hotel to anyone travelling to San Juan.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Scott, thank you for sharing your experience at AC Hotel San Juan Condado. We're thrilled to hear how impressed you were with the pristine nature of our property. It's especially rewarding to learn that our team members contributed to the relaxing and carefree atmosphere of your stay. We take guest comfort and tranquility very seriously, as evidenced by the professionalism displayed by our desk clerk. Your recommendation is highly appreciated, and we hope to have the pleasure of hosting you again in the future.