Ratings based on 1,867 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Location is good...but needs remodeling

Posted Jul 16, 2014
Beds are comfortable, room is big...carpet needs to be replaced...expect some things not to work, such as hair dryer. The staff is really friendly and profesional.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

A decent hotel close to the beach.

Posted Jul 13, 2014
Pros: One very good thing which I appreciated that the hotel is located very close to the beach and walking distance from several clubs and restaurants.
Cons: A little bit of the cleanness of the rooms: trash in hidden spots.
Location: Several clubs and restaurants are walking distance heading toward old San Juan. Hotel Marriott has live Salsa Bands on the weekends.
The included free WiFi access did not work, I could not access the Internet at all. I did not notify the hotel about it,I just stopped trying to use it. The lobby is very small and the reception sometimes under staffed. But the staff is friendly. Overall: Median price, decent experience. Expectations cannot be too high when somebody has a lower budget.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 13, 2014
Went to spend time with my daughter in Puerto Rico. Did that and then some. Rented a car but walked due to most of the attractions are within walking distance, to include the night life!! (No DUI ) !!!!!!!!!
2 out of 5
by A verified traveler from New York, NY

Good location but much to be desired.

Posted Jul 10, 2014
The hotel is in a great location... but the facilities are in a desperate need of refurbishment. The staff lack cosistency in services and display poor attitude. It feels like they are doing you a favor. The front check in/out staff were pretty good ... besides those the rest are winners you need to avoid!
1 out of 5
by A verified traveler from Ashford San Juan port Rico

Not good

Posted Jul 10, 2014
I will never stay in Radisson again. Bed not comfort .services not good.
3 out of 5
Recommended
for Everyone
by A verified traveler

great hotel and location close to restaurants

Posted Jul 8, 2014
Cons: wifi
I stay here a lot, great location and price, only negatives are the wifi sucks
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Jul 8, 2014
Pros: All aspects of the hotel were great. The room was nice and clean, the bed was the best ever. Bar located in the hotel was the best.
Cons: In house restaurant need a better cook. Did not prefer the food in the hotel
Location: Dancing and drinks steps away from your hotel room. Local restaurants are delicious. Just a short walk from native food, delicious drinks.
Enjoyed my stay. Staff was nice and accommodating, informative and helpful. Hotel location is ideal for walking to all amenities, beach, food etc. Local car service access right outside of the hotel. Will stay again when visiting next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

I love this hotel is in a good location too

Posted Jul 3, 2014
My experience was wanderlust,every body in this hotel was very nice even the loco people who was there for the casino i will come back to this hotel next time that I'm in Puerto Rico
2 out of 5
by L.A.R. from Toronto

None

Posted Jul 1, 2014
Pros: None
Cons: Renovate. Outdated
Location: It's ok
Concierge has an attitude. Not courteous nor helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coram, NY

Nice hotel in the heart of the Condado section.

Posted Jun 30, 2014
Pros: There's nothing I didn't like!
Cons: The music from the lounge was audible even from my 4th floor room. That would be my only issue.
Location: Location is ideal. No, they aren't on the water, but a 3 minute walk gets you there. There are many restaurants and shops everywhere.
I've seen comments about poor wireless, bad service, problems with rooms, etc. my experience was delightful and completely opposite. The staff was friendly, attentive and professional. The room was exactly as described on the site and very comfortable. The food at the Ambassador Grill was 5 star quality. I'll stay there again and recommend to anyone who is visiting Puerto Rico.