Ratings based on 2,348 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

I loved this hotel

Posted Apr 19, 2015
Pros: Evrything very nice
Cons: The chech in process
Location: It was a lot of restaurants around
I loved this hotel it was so comfortable the room the bed I had a junior suite with a bolcony and I loved it
4 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Nice San Juan hotel

Posted Apr 18, 2015
We stayed at this hotel one night before and one night after our cruise. It is a nice property with friendly, helpful staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Experience

Posted Apr 18, 2015
Hotel is nice but needs updating.room smell like humid, tv was out dated, no microwave in the room the chairs to sit had stains on them
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Birthday Trip.

Posted Apr 15, 2015
Had a nice stay for 5 days! The hotel staff was very friendly and helpful. Only problem was with Check in arrived at about 2 pm an was not able to check in until 3... Understandable, already knew of that! Asked if all the rooms were updated informed at that moment only the Ambassador Suites were updated. I was able to upgrade my room for an extra fee. Perfectly fine! Problem was once I went back up at about 3:00 to the front desk room still not ready. Had to wait another 15-20 minutes. Breakfast included in Ambassador Suites not impressive but it works as a snack! Enjoyed our stay for the most part really close to the beach and restaurants.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bronx, NY

Good for what we paid for!

Posted Apr 14, 2015
Pros: location and the pool
Cons: Carpeting and tv.phones. A list of activities would be nice.
Location: lots of restaurants and stores. Near beach.
Needs a facelift. Clean and good location. Staff friendly and helpful.
4 out of 5
by A verified travelerfrom PR

A little dissapointed

Posted Apr 10, 2015
Pros: The fron desk staff are aweasome
Cons: The bed and the housekeeping staff
Location: well centered with the ashford hospital near by and restaurants and boutiques..also the beach is near the hotel
This hotel is well centered in the condado area. The front desk people are awesome..but....we got dissapointed because we request more towels pillows and one more fleece and we never got them. The suite room is huge but the bed and the sofabed are not comfy. They do have fridge but no microwave. I will one recomended this hotel if you need only one night stay.
2 out of 5
by A verified travelerfrom Colombia

Awful front desk attention. Won't go back ever.

Posted Apr 9, 2015
Pros: the location and the service of the luggage guy and the front desk girls.
Cons: The service level and profesionalism of one of the guys at the front desk.
Location: Nice location, Condado area is really nice and closer to the airport vs Old San Juan. It is just a 10 minutes taxi ride to Old San Juan.
The hotel is located n a very nice area, Condado, just a couple of blocks away from the beach. The rooms are fair, nothing great really and the waiting times for Check in and Check out are beyond what I am get used to. What was really annoying was to experience the lack of profesionalism of one of the guys at the front desk, he did not even say Hi to us, answer on a bad manner our questions and made us feel really bad as customers. For that reason we discard the option of coming back to this hotel ever. It is really below the Radisson Standard we are get used to.
Comment from Hotel Management
Apr 13, 2015 by Zulma, Hotel Management
We apologize for the disappointing service you received from our Front Desk employee. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service by showing respect and professionalism.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay compared to the price of other hotels

Posted Apr 8, 2015
Pros: Walking distance to Condado beach, okay price, comfortable room Cons: A little dated. Had to be moved to another room because the AC couldn't be fixed after 3 attempts.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

Good in a pinch

Posted Apr 5, 2015
Pros: Spacious room and bathroom. I had a nice and comfy bed too. Convenient pool on rooftop and bar service up there too if you need a drink or get hungry!
Cons: The pool needs more lounge chairs. Need in-room refrigerators. Also, the computers for guest are use are incredibly slow; time to update!
Location: Very close to great restaurants and bars! Also very close to 3 drug stores for last minute needs. One block from the beach, though I stuck to the pool
I booked my stay only a month in advance, so I knew I was going to have to make some compromises for cost. I stayed 4 nights for a loner mini-vacation. Even though I knew it when I booked it, it was still a bummer not having a fridge in the room. The pool could use some extra lounge chairs. Lack of fridge aside, my room was very comfortable and perfect for when it was time to get ready to go out or just stay in and rest. Staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan PR

Nice Hotel

Posted Apr 5, 2015
We stayed in the suite with our two teen aged daughters very comfortable. Walking distance from the beach and strip. Airport 20 minutes away.