Ratings based on 1,930 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from NY
Posted Aug 28, 2014
Wonderful place, liked stuff, pool is nice and clean. However, we had to walk to the beach quite a distance.
for Everyoneby A verified traveler from Dallas, TX
The first night...Posted Aug 26, 2014
Pros: Most of the staff was very nice! The AC was also very powerful! They freezed me out and I'm from Texas!!
Location: Lots of things just down the road. Condado is a tourist area with many restaurants and shops within walking distance. The bus is also convenient.
Our room lost all electricity on the first night. After multiple calls down to the front desk, somebody finally came to investigate. We were moved to another room which was incredibly inconvenient. Would have really liked some sort of compensation for such a disaster that lastest past 2am. The wifi is also a disaster. It was fine in our first room, but a hopeless mess in our second room. As a businesswoman, I needed to remain connected and found myself loitering in the weirdest places in order to have wifi. You'd think the Business Center would have a hot connection, but you'd be incorrect.
by A verified traveler
Posted Aug 25, 2014
My experience was disappointing , smoke detector emitted a bright white light that flash all night . After two and half days of complaining , maintenance cane and place black electrician tape over the light. Every night , I had to reinforce the tape.
by A verified traveler from South River, NJ
ONLY FIT FOR 1 DAY STAYPosted Aug 25, 2014
Pros: Casino was nice and the live entertainment was good. The bar by the casino was also nice.
Cons: Update the hotel and train staff on professionalism.
Location: Alot of options within walking distance including the beach.
First let me say that reception and bell hop were extremely nice. Casino was nice and the live entertainment was good. The hotel is outdated. Though the bathroom appears to have been remodeled and clean the plumbing leaves much to be desired. The sink was clogged so you couldn't run the water while you brushed your teeth. The bathtub was also clogged; the water reached my ankles. The tv was old school which is fine but the armoire it was in was broken. The armoire doors only kept opened if they were pinched by other furniture. The bedspread had few little holes. Went up to the pool around 1130am and the water had a white film. The gentleman responsible for that area just looked at it and shrugged his shoulders and walked away. When I asked if the pool will be clean I was give an evil eye and ignored. At 1230pm I decided to give up on the pool. The restaurant is ok. Some of the staff appeared to be in a bad mood and their service reflected it.
by A verified traveler from NY
Terrible bed.Posted Aug 18, 2014
Pros: Right on the main street and there is a lot of stuff to do in the area especially food wise. Close to the beach.
Cons: The mattress's
Location: Try new foods, bars, and go to the beach, also the Bio-bay was a nice visit.
Bed was rock hard, woke up every morning with a sore back, and stiff neck. The shower water constantly changed from hot to cold and back to hot, had to continually adjust the temperature. Had to ask for towels multiple days they did not give a 1 for 1 swap, and did not even give any big towels one day, most days did not receive any wash clothes or any hand towels, cleaning staff gave an attitude when asked for towels the air conditioning was mediocre at best. However there is a pool on the roof even though there are no signs for it nor did the hotel staff tell us about it until we asked them directly about a pool. Would not stay there again.
for Everyoneby A verified traveler
Posted Aug 17, 2014
Centrally located . Awesome restaurants and lots of fun activities around .
for Everyoneby A verified traveler from nyc.
Hotel in San Juan p.r.Posted Aug 14, 2014
Very nice place to stay for vacation. The people are very nice San Juan p.r. the beach .is clear like the sky. The food is great.all ways a taxi if you meed one.the weather also great .a lot of of woman's.
for Everyoneby A verified traveler from New York
Nice HotelPosted Aug 12, 2014
Nice hotel, but isn't as luxurious as they might make it seem.
Comment from Hotel Management
Aug 16, 2014 by Mary Ann, Hotel Management
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations.
for Business Travelersby A verified traveler from Cost Rica
Nice hotel... definetly not worth the money.Posted Aug 11, 2014
Pros: Parking and clean rooms.
Cons: GYM... TERRIBLE!!!!!
Location: Very well located.
It´s well located and the best thing is that it has parking, which in Puerto Rico is a plus.If you go for work then is ok, not recommended for vacation.
for Everyoneby A verified traveler from ny
Nice hotel with rooftop poolPosted Aug 9, 2014
Pros: The pool was very nice, I really enjoyed the gym and restaurants in close proximity to the place.
Cons: Parking should be included
I loved everything except for the parking being a separate bill