Ratings based on 1,869 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from New York, USA

Outdate, construction work, poor service...

Posted Jul 24, 2014
Was assigned a room on the 5th floor, which was undergoing heavy renovation (e.g., carpets and wall paper removed, areas blocked) and smelled heavy of mold and solvent. Still, and against my best judgement, decided to give the room a try sinceIt was already past 1am and a I was dead tired after a long work day/flight. Unfortunately, the room was decrepit with stained carpets and a very old and lumpy mattress. Had to go back to reception and ask for a room change, and was assigned a room on the 4th floor. Although outdated, the room was clean and the mattress better. Sadly, by 6:30am the construction noise was too much to bear, so had to get up. The front desk staff was totally indifferent to all this, and one of them even denied that there was construction on the premises. How absurd! Checked out the same day, never to come back! Thanks to Expedia for securing a refund for the unused nights.
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

Nice Hotel close to the beach

Posted Jul 23, 2014
Nice hotel, close to the beach & stores. Near Old San Juan. Just walking you can live the Condado experience. It's a good placed with kind people.
3 out of 5
by A verified traveler

Location is good...but needs remodeling

Posted Jul 16, 2014
Beds are comfortable, room is big...carpet needs to be replaced...expect some things not to work, such as hair dryer. The staff is really friendly and profesional.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

A decent hotel close to the beach.

Posted Jul 13, 2014
Pros: One very good thing which I appreciated that the hotel is located very close to the beach and walking distance from several clubs and restaurants.
Cons: A little bit of the cleanness of the rooms: trash in hidden spots.
Location: Several clubs and restaurants are walking distance heading toward old San Juan. Hotel Marriott has live Salsa Bands on the weekends.
The included free WiFi access did not work, I could not access the Internet at all. I did not notify the hotel about it,I just stopped trying to use it. The lobby is very small and the reception sometimes under staffed. But the staff is friendly. Overall: Median price, decent experience. Expectations cannot be too high when somebody has a lower budget.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 13, 2014
Went to spend time with my daughter in Puerto Rico. Did that and then some. Rented a car but walked due to most of the attractions are within walking distance, to include the night life!! (No DUI ) !!!!!!!!!
2 out of 5
by A verified traveler from New York, NY

Good location but much to be desired.

Posted Jul 10, 2014
The hotel is in a great location... but the facilities are in a desperate need of refurbishment. The staff lack cosistency in services and display poor attitude. It feels like they are doing you a favor. The front check in/out staff were pretty good ... besides those the rest are winners you need to avoid!
Comment from Hotel Management
Jul 15, 2014 by Mary Ann, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to Hiram Rodriguez, Room Division Manager, if you would like to discuss further your stay
1 out of 5
by A verified traveler from Ashford San Juan port Rico

Not good

Posted Jul 10, 2014
I will never stay in Radisson again. Bed not comfort .services not good.
Comment from Hotel Management
Jul 15, 2014 by Mary Ann, Hotel Management
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. We would like to hear more about your stay. Please contact the hotel directly and ask for Hiram Rodriguez, Room Division Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

great hotel and location close to restaurants

Posted Jul 8, 2014
Cons: wifi
I stay here a lot, great location and price, only negatives are the wifi sucks
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Jul 8, 2014
Pros: All aspects of the hotel were great. The room was nice and clean, the bed was the best ever. Bar located in the hotel was the best.
Cons: In house restaurant need a better cook. Did not prefer the food in the hotel
Location: Dancing and drinks steps away from your hotel room. Local restaurants are delicious. Just a short walk from native food, delicious drinks.
Enjoyed my stay. Staff was nice and accommodating, informative and helpful. Hotel location is ideal for walking to all amenities, beach, food etc. Local car service access right outside of the hotel. Will stay again when visiting next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

I love this hotel is in a good location too

Posted Jul 3, 2014
My experience was wanderlust,every body in this hotel was very nice even the loco people who was there for the casino i will come back to this hotel next time that I'm in Puerto Rico