Ratings based on 1,998 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Coffs Harbour, Australia

Ok but problems

Posted Nov 20, 2014
Arrived at 12md with prior notification and room not ready until 3 hours later. When checked into room found that bed sheets had not been changed with hair and food residue in sheets. Room was then changed and later found out that pool was not in use without prior notification and beach area not that suitable as weather was not great and use of pool only other option.
2 out of 5
by A verified traveler

Ehh

Posted Nov 20, 2014
Looked nice on the out side. Tried for thirty minutes to watch a movie on demand. Had to call twice to be told the system was completely down for the day. Wake up the next morning to the bill for the movie never watched. Upon waking into room smelled mold. Mold on the bathroom ceiling not a smal amount either. Food crumbs on the floor next to the bed. Not on the beach. Ado the pool was closed for construction which we were not informed of
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Smyrna, DE

Nice hotel close to everything.

Posted Nov 19, 2014
Pros: I liked the location.
Cons: Service of the room being cleaned. We had to go to the front desk to ask for clean towels for our room twice.
Location: The location is perfect. Resturants, beach, bars if thats your thing, Shopping
We had a very good trip. The location of the hotel is perfect. Very good service and could tell us we everything was in reference to getting places. I would stay in the place again. A few blocks from the beach and this hotel is right on the strip where everything is happening. I didnt like the fact that the pool was out odf service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Covenant

Posted Nov 18, 2014
Pros: We like the cleanliness and Safety
Location: There are lots of places to dine in the general area
Although, our stay was short, My husband and I had a great time at the casino.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Posted Nov 17, 2014
Pros: The staff.
Cons: The hotel needs a major revamp.
Location: everything is in walking distance.
When we checked in we were not told the hotel swimming pool was closed. If you had a family with children and wanted to use the pool you were out of luck. The Wi-Fi worked on and off through out the day, but the hotel staff were excellent. The hotel is in walking distance of everything. I just wish they would contact Expedia explaining that the pool was close. I saw a family very upset that they had to go to the beach.
3 out of 5
by A verified travelerfrom CA

Extremely slow internet, all others are good

Posted Nov 17, 2014
Pros: room clean, comfort, location. And the shower water is really hot and strong!
Cons: Internet, Internet, Internet!!! And please have GPS cord in addtion to street number
Location: beach, fast food (Burger King next door)
The free internet wifi is extremely slow, it take forever to download one webpage most time! I have to use my cell phone 4G/LTE to access internet to look for the destination information. It is the single reason I will not stay at this hotel again. All others are good. The hotel location is convenience, room is clean and comfort. One more thing need to mention is the GPS cannot find the street number of this hotel and it took me 1 hour to find its door! It is very necessary to post GPS coord of this hotel in addtion to street number.
2 out of 5
by A verified travelerfrom US Virgin Islands

Posted Nov 16, 2014
This was not my first stay at this hotel with and without construction being conducted. This is however my worse experience. Upon my arrival, the on duty bell man was courteous and nice. He was the only person that showed that he valued me and my husband staying at hotel. Unfortunately I can't remember his name but on my check-in day, his cutoff was 11:30pm. Now the downhill - first night the room didn't have wash clothes, the AC was not working consistently, the sleep number bed control was not working. The one side of the bed was extremely hard while the other extremely soft. When I reported this the next morning to the front desk rep Jose, he seemed disinterested. Saying he would need me to stay in the room so that maintenance could checkout the problem. As the room vault wasn't working either, I had my stuff and granted ok for them to enter without us being there. All was addressed by my return.The following day, 8:30am noise of construction. Sounded as if it was in the room next door. Again went to front desk got "Jose". Explained the situationand asked for another room, he asked the room # then stated that the work was on the 9th floor so he wouldn't know where to put us since he don't see how the noise could be so loud. I asked if it would be to much trouble for him to have someone look into it since I was on vacation and wanted to rest in late. He said maybe 2nd floor. No accommodation were made. Not pleased.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
It was a pleasant experience for the price. We had a great time. The location was good, near the beach and various restaurants with easy access to taxis. Would recommend and stay at again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom on canada

Nice hotel needs to be updated

Posted Nov 11, 2014
Casino was fun staff was courteous buffet lunch was horrible
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but staff are slow

Posted Nov 3, 2014
Room was not available at check in time becuase they where still not clean had allot of people waiting did a room down grade to be able to get a room that was clean faster. staff not customer service oriented . Good part room was clean bed and pillows very comfortable check out at 12:00