Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Basically hotel was good . In need of updating the rooms and towels. Poor lighting inside bathroom and humidity was an issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from sam rafael, ca

Spend a few days for my honeymoon. Very relaxing.

Posted Aug 25, 2014
The staff is very Vcomodating to our last minute request. Hassle free. The front desk staff are very professional and friendly. Happy to see you there. The fine dine restaurant is excellent. Better to dine in than trying locals restaurants. I can't wait to be back.
2 out of 5
by A verified traveler

Posted Aug 14, 2014
Disappointing staff, lack of customer service. dirty pool. you have to beg for towels. Prices at the bar extremely ridiculous 4.00 dollars for the local beer.....please
2 out of 5
by A verified traveler from PR

Posted Aug 13, 2014
Pros: Location is good, the breakfast buffet was really good and had a good price.
Cons: Rooms need major remodeling.
Location: Rincon is beautiful. Multiple things to do with or without kids. Multiple restaurants.
Rooms are outdated. Bathrooms really need renovation, they looked really old. Bathtubs were stained. Room curtains were stained too. During the entire weekend I never saw anyone cleaning the pool. Pool water was not clear.
2 out of 5
by A verified traveler from ibiza

Nice hotel, but need more improvement!!!

Posted Aug 7, 2014
Stayed for 1 night, waited 1:30 for check in, but they gave us a late check out. The staff very friendly and kindly. Hotel need more improvement for $200 a night, such as a microwave and refrigerator.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spectacular hotel with beautiful pool.

Posted Aug 7, 2014
Pros: The place is so comfort and beautiful, the pool area is big one, the landscape its beautiful to and clean, and other areas are so organize.
Cons: The pool area.
Location: Beatiful places to go like "El Faro", see the surfers many souvenirs stores, the markets, water parks, skating parks.
The location was good and you have easy access to everything, stores, tourism and recreational places. Rep was lovely and so were the staff. The room was clean and the air conditioning worked. The wi-fi only worked in reception and pool area, that's ok for me and family. The Restaurant is wonderful. There were good activities around the hotel which were accessible. The food was very good. Staff was always identifiable and edible.
3 out of 5
by A verified traveler

Posted Jul 29, 2014
The hotel has to be renewed. If you make check-in late at night, maybe there is nobody to attend you. My sister had to wait 30 minutes because the person in charge late at night was Out of the hotel at this moment. The beds are uncomfortable because are small for two people(that's in double room). The hotel don't have a drinks vending machine, if you want a bottle of water you have buy out. Ah!! And if you need ice you have to go to the bar because the machine almost doesn't have.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Great experience

Posted Jul 26, 2014
Great hotel. It is more family oriented. Big pool of only 4 feet deep which means most kids from the age of seven can enjoy on their own without an adult necessarily being in the water with them. Cool pool bar serving beverages and snacks. Easy access to the beach.
3 out of 5
by A verified traveler from Puerto Rico

Average

Posted Jul 19, 2014
This hotel have a great great view....but.if you want to stay I ONLY recommend the more expensive suites....if you.buy standard you will get a very simplistic and little abandoned room. Pool is.good, just 4 feet but the problem is thar the hotel staff let kids.play with balls or.anything and this interrupt your moment.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel ok.

Posted Jun 11, 2014
Pros: Big pool in front of the room.
Cons: Yes, fix the mold and humidity problem in the ground floor..
First night the room in the ground floor we were given had some serious mold problems. The tile floor was permanently wet. The next day we went to the reception and received another room in the third floor. This room was ok.