Ratings based on 2,368 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom T. Atlanta

Nice hotel near beach

Posted Dec 5, 2014
Very friendly , efficient check-in, nice room. Good beach and great beach chair/ umbrella and food /drink service. Had a great time in the casino.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Close to the beach. Very courteous staff.

Posted Dec 4, 2014
This is beautiful hotel. On the beach. Within walking distance to restaurants. Very courteous staff. The welcome drink was a nice touch. It's a large hotel with a welcoming vibe. CVS pharmacy and Walgreens are right down the block. CVS is open 24 hours, so it really is convenient for any last minute snacks or to buy sunscreen. The hotel room was average size. I will say that my parents purchased the same type of room (city view) and their bathroom was tiny. So, I'm not sure why that was the case, since we paid the same rate. But, overall it was a great stay. I will definitely return to this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Outstanding hotel on the beach

Posted Dec 2, 2014
We were ready to move in. This was our stay after a week long cruise and was an excellent choice. Beautiful pool areas with swim up bar. Steps to the beach with free chairs and umbrellas. We had a balcony over the pool looking out to the beach and the view was breathtaking. And Starbucks across the street. VERY attentive staff! Excellent choice in an upscale area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Very well maintained hotel and great location in Condado Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastique!

Posted Dec 1, 2014
Séjour formidable. Nous avons hâte d'y retourner! Le personnel est très attentif et aidant. La plage est génial. L'hôtel est très beau et les restaurants sont bons.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oneonta, AL

Gorgeous beach and Friendly Staff

Posted Nov 28, 2014
Location: The Ali Baba restaurant across the street is FANTASTIC.
The waves are a little too big for swimming, especially for kids...but it is still gorgeous! The staff was nothing but helpful and kind. The hotel is clean and very nice. The room had a great view (beach view) and although not enormous, still very adequate for our needs. The lobby's lounge is a little loud (with live music) most nights, but once you go up to your room, it is a distant memory. The pool area is terrific and very kid friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Convenient to restaurants, coffee shops and beach

Posted Nov 27, 2014
Pros: Convenience to the beach. Pleasant staff and all the amenities.
Cons: A shuttle from the airport to the hotel would be a nice feature.
Location: Not too far from old San Juan and other sights. Hotel offered tours were quite good. Walking distance to CVS, Walgrens, Starbucks, and restaurants.
Trip was a birthday present for my wife who also needed a break from her stress-filled job. Staff was extremely pleasant and knowledgeable about what the area had to offer in terms best places to eat and visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

Posted Nov 25, 2014
I loved it. Except the $16 a day parking fee. The rental was well cared for, great security it was worth it.
5 out of 5
Recommended
for Couples
by A verified travelerfrom ohio

Very nice hotel

Posted Nov 25, 2014
Pros: Everything.
Cons: Nothing.
Location: Plenty of good restaurants near hotel.
Very nice hotel and extremely quiet room. Staff could not have been more friendly. Beach was okay but not very good for swimming due to very rough water. Would highly recommend this hotel they had entertainment each night and very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pool and beach! The staff was excellent!

Posted Nov 25, 2014
Location: Walgreens and CVS a block away. Local restaurants had great food.
Great experience at this hotel. Awesome beach and pool area. Food was pretty good without being too expensive. Secure area on site as well as easy walking to local restaurants and reatail stores. Second trip to PR and I can't wait to return again. Only negative is the "resort fee" but all the local hotels charge a fee.