Ratings based on 2,288 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

Posted Nov 25, 2014
I loved it. Except the $16 a day parking fee. The rental was well cared for, great security it was worth it.
5 out of 5
Recommended
for Couples
by A verified travelerfrom ohio

Very nice hotel

Posted Nov 25, 2014
Pros: Everything.
Cons: Nothing.
Location: Plenty of good restaurants near hotel.
Very nice hotel and extremely quiet room. Staff could not have been more friendly. Beach was okay but not very good for swimming due to very rough water. Would highly recommend this hotel they had entertainment each night and very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great pool and beach! The staff was excellent!

Posted Nov 25, 2014
Location: Walgreens and CVS a block away. Local restaurants had great food.
Great experience at this hotel. Awesome beach and pool area. Food was pretty good without being too expensive. Secure area on site as well as easy walking to local restaurants and reatail stores. Second trip to PR and I can't wait to return again. Only negative is the "resort fee" but all the local hotels charge a fee.
3 out of 5
by A verified travelerfrom ny

extra fees

Posted Nov 24, 2014
Pros: The location was nice, room was nice
Cons: Dining for breakfast, lunch and dinner were all in the same place and it was not up to my experience with Marriott standards.
Location: went to old san juan and the rain forest which was nice
The hotel was nice but the facilities use fee of $140 should have been included and I don't know what this fee was for. The parking fee was $16.00 per day !
Comment from Hotel Management
Nov 27, 2014 by Melissa, Hotel Management
Dear francois; Thank you for taking the time to share your recent vacation experience with us, we certainly appreciate our guests comments as thy help us improve in different aspects. Nevertheless, we are glad to hear that you enjoyed our recently renovated rooms and location- which is close to many restaurant, shops and the beautiful Old San Juan City. We hope to have the opportunity to see you again. Sincerely; Hans G. Röhrbein General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san jose ca

Beautiful hotel close by the beach

Posted Nov 23, 2014
My experience started off bad. The first night getting there they gave us a room I never requested. I asked for a king bed and a room with two double beds was the one I got. The next day I switched rooms and the room I received had a breath taking view of the ocean. I had to upgrade and pay a little more. Was wishing the manager would take more off my bill. With the room switch made my experience better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and pool area!

Posted Nov 21, 2014
Pros: Everything
Location: Safe walking area to shops and restaurants
The staff was excellent and could not be more pleasant. We will stay here again hopefully soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new yourk

Great staff. Front desk and check in was wonderful

Posted Nov 21, 2014
We had an ocean view room well worth it. View was spectacular.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Pros: pretty much everything
Location: great restaurants and plenty of places to go
It was very pleasant our stay there we would definitely go there again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Middletown, CT

Nice hotel, perfect location.

Posted Nov 21, 2014
Pros: The staff were polite, the grounds are well kept and the location is ideal.
Cons: The air conditioning system in the guest rooms needs to be fixed.
Location: Many restaurants in the area. Easy to use the city bus to get into Old San Juan. Lovely parks to walk to at night. Safe area. Security is everywhere.
The room was very nice. However, each time the air conditioner turned off there was a loud bang. We told the front desk and they immediately moved us to another room. Same problem. To avoid the noise we shut the ac off at night. The hotel is well staffed and the staff were very polite and helpful. The grounds are beautiful and well maintained. The location is perfect. Lots of restaurants in the area and parks to walk to at night. Easy to get into Old San Juan using the city bus.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Beautiful Hotel on the beach

Posted Nov 19, 2014
We spent 4 days here for our 25th anniversary. Everything was great. The hotel was beautiful with great facilities. The grounds were kept up and the beach was perfect. The staff couldn't have been nicer, always ready to assist. There was entertainment in the lounge. The location was great, walking distance to restaurants and a short cab ride to old San Juan.