Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler from Florida

Trendy, perfect location, yet claustrophobic.

Posted Oct 16, 2014
Pros: The food and the staff.... Amazing!
Cons: Add a closet or dresser so that a guest would have a place to put their clothes. And a sitting area out front.
Location: You have to try Ceviches Restaurant. It was my favorite!
To make it short and sweet, the staff could not have been more accommodating. They were all so friendly and helpful each and every step of the way. The food was FABULOUS!!!!! Seriously! The beach and the beach staff were perfect, it truly made the trip worth it. The down side....this hotel is very tiny. I am starting to learn that "Boutique hotel" actually means Miniature amount of space. The rooms were extremely tight on space and lacking any place to store your things. (Seriously, no closet or dresser) When my friends and I just wanted to sit and chat, the only place to sit was the upstairs bar. I kept wishing a set of patio furniture would appear out front of the hotel. The price was right and some super great restaurants were within walking distance.
5 out of 5
Recommended
for Couples
by A verified traveler from New york

Great friendly staff

Posted Oct 13, 2014
Pros: Everything!!! No complaints
Cons: Nothing
Location: Must go to Old San Juan & El Yunque Rainforest
My boyfriend and I arrived to the hotel to only realized that he had lost his wallet with all of our documents. The provided cab service from the hotel back to the airport so that he could retrace his steps. We were unable to find it but the hotel reception Genesis was kind enough to take a cash deposit although we booked the reservations with card. She upgraded our room and accommodated us for our entire stay! The staff is very very nice and professional. The rooms were CLEAN and Beautifully decorated. The hotel is very BEAUTIFUL and the fact that is on the beach makes the stay there that much more beautiful! The concierge girl was very knowledgeable and knows exactly where the attracts are. Juan the employee on the beach Is super sweet as well!! I can go on and on about how awesome our vacation was. San Juan Water and Beach Club is FANTASTIC AND BEAUTIFUL! 5 out of 5 from us!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Excellent location and staff

Posted Oct 11, 2014
ocean front room with balcony had a great view. Staff were all very friendly and attentive. Stayed in Condado at two other major hotels but will stay here next time I'm in PR.
4 out of 5
Recommended
for Everyone
by A verified traveler from BxNy

Keep it Puerto Rico!

Posted Oct 10, 2014
Amazing amazing hotel just 1thing. Have to play music from there. Spanish music at least. I don't want to hear Opera and elevator music when I'm vacationing in Puerto Rico. But everything else was 10! Great job!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Best hotel in San Juan

Posted Oct 10, 2014
This Hotel is a hidden gem. The entire staff is amazing! Kudos to Juan at the Front Desk and Juan that works on the beach.. They both are amazing individuals. The food is superb and the rooms are out of this world. I could only give 5 five stars because 10 stars was not available.
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn ny

Nice

Posted Oct 6, 2014
Very nice hotel. I like the theme and the fluorescent lighten thought out the entire hotel. Food in the area sucks though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stamford, CT

Will definitely stay there again

Posted Sep 30, 2014
Great staff and very friendly , also very helpful when you had a question on how to get to a certain place .
4 out of 5
Recommended
for Everyone
by A verified traveler

It is OK for a short stay

Posted Sep 29, 2014
Pros: Location and staff
Cons: Room lay out and bathroom are dated
Location: The hotel is in a dead end street which gives you privacy staying away from the crowd. The beach is really good and beautiful.
The hotel staff were really nice, location and common areas were great. Rooms not so nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Long weekend

Posted Sep 24, 2014
I can't say enough about how great this place is. Perfect location on the beach 15 min ride to old San Juan and the staff and rooms were great! We will definetly be back!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome service

Posted Sep 7, 2014
We loved the hotel! Staff was awesome, concierge was really helpful, beach staff was on top of their game, hotel location was right on the beach. Great experience!!