Ratings based on 2,318 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Posted Feb 27, 2015
Pros: Convenient to everything. Both quiet areas and fiesta areas.
Location: Lots to do and see.
Its all good. The service, the facilities, the location, the casino.
4 out of 5
Recommended
for Everyone
by A verified traveler

Just a few things:

Posted Feb 27, 2015
If you have a reservation for king bed they most likely won't have one when you get there but will upgrade your room this happen both times I've been there. Also, ask prices of things before you ask for something this is true everywhere , like the Café a cup of coffee was 3 dollars so whenever you go buy anything ask what the cost. Other then that this is really nice hotel the beach areas and pools are really clean and nice overall was a great place to take a winter vacation.
4 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Feb 27, 2015
Pros: The lagoon and pools.
Cons: The staff could have been a bit more friendly.
Location: Swimming is great and the lagoon is good for snorkeling anf kayaking. Old San Juan is charming and has wonderful shops.
This hotel is family friendly. The lagoon and pools are beautiful! Public transportation close by and a quick ride to Old San Juan. The food in all the resteraunts was quite good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach and pols close to one another

Posted Feb 26, 2015
Good experience should just try to get rid af the mold smell in the rooms from it being so muggy other than that room imaculate
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Condado Plaza Hilton

Posted Feb 26, 2015
Pros: Easy access to lots of activities
Cons: Verizon DOES NOT work in Puerto Rico!!!!! WIFI at the hotel did not pick up outside of the building, at least for me.
Location: Old San Juan
Very nice hotel. Staff was very friendly and accommodating. Drinks AWESOME!
2 out of 5
by A verified travelerfrom chicago

Threw away my stuff

Posted Feb 25, 2015
Nice hotel, great location- but the maids threw away $200 of my bathroom amenities I brought with me. Don't see how it was accidental when it was no where near the garbage, and the managers did not immediately reimburse me. Waiting on it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Beautiful resort. Everything you need is there.

Posted Feb 25, 2015
Pros: Location, location, location. Amenities. Hammocks.
Location: Location is steps from the beautiful beach. Beautiful view of the beach, lush green grounds, tropical trees, hammocks. Just paradise.
It's a breath of fresh air. The resort is the place to be if you wanna get away from it all. Great selections of restaurants in and around the property. Very well kept, friendly staff. I'd come back again and I have recommended The Condado Plaza Hilton to my colleagues.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Dallas, TX

Puerto Rico Weekend Getaway

Posted Feb 24, 2015
Pros: Casino Eternal Bar in Lobby Eight Noodle Bar Oversized Tub in room Balcony in room Good location for other things to do around the area.
Cons: The service at the pool restaurant as well as the cafe was very poor. If you wanted anything you had to flag a waitress/waiter down.
Location: The area nearby is great. There are a lot of little shops and bars you can walk too.
I thought the hotel was very up to date as far as decor and vibe. The casino was a plus. Oversized Tub in room was a great perk. Balcony in room was also cool. Jr. Suite is a great size for a weekend getaway. I was upset that the door handle to our room was broken (almost hanging off) the entire duration of our stay. I tried calling several times to the front desk to speak to a manager but they were always "off duty" (We were given a small discount at checkout but I think a larger discount should have been made considering we had to almost kick the door open to get it open or shut.) The 2 restaurants (Cafe & Pool Restaurant) food was very bland. Basic things you can get anywhere. The 8 Noodle Bar by the Casino had very good food though.
5 out of 5
Recommended
for Couples
by A verified traveler

Great winter get away

Posted Feb 24, 2015
Pros: Most everything!
Cons: Too minor to comment on.
Location: While there make a reservation down the street at the Ropa Vieja restaurant. Most excellent. Remember....make a reservation.
The Condado is a jewel. The building is older and exhibits a degree of wear. The staff, the amenities, the beach, and the choice of swimming pools make that a non-issue. We rented a car, but in hindsight that wasn't necessary. We walked everywhere and there was plenty of transportation available had we chosen not to do so. The small casino was a nice distraction when we had some rainy weather. Highly recommend this place!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Pleasant stay for delayed honey moon.

Posted Feb 23, 2015
Pros: We enjoyed the Lagoon/Beach front access along with the choice of three different pools and a jacuzzi. Saltwater pool was a plus. Pool is open 24 hrs!
Cons: The outdoor terrace on the lobby level should be used for outdoor dining besides drinks at night. Would be great location for breakfast or lunch.
Location: The location was great although if you want to walk to Old San Juan its a good 20 to 30 minute walk with nothing in between.
My wife and I had a pleasant stay at the Hilton as newly weds. We visited P.R. for a delayed honeymoon. We were not necessarily looking for an intimate experience but if offered we would certainly welcome it. As a couple we are not all about staying at an all inclusive hotel but more of an out going/exploration couple. The Condado has more of an impersonal experience but this is only an observation not a negative comment for those looking for intimacy. The King Size Ocean View room was very nice and perfect for a couple. The concierge was very helpful and had some excellent recommendations on how to get around P.R. My wife and I took advantage of the on location beach which is complimentary, paddle boarding in the lagoon (rental fee), and a game of tennis (low cost fee). Plenty of amenities if you wish to have a lazy day at hotel. The hotel does offer a professional massage for a couple at a fee throughout the day. During our stay we walked around Condado which is safe and has many restaurants and shops. We recommend a taxi to Old San Juan if you are an individual that does not like to walk far. Taxi service is easy from the hotel. We also recommend renting a car for the day to the Rainforest. Very easy and cheap plus you can visit the beaches near fajardo. All in all we recommend this hotel to all types of visitors especially families.