Ratings based on 2,013 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

the view was fantastic.

Posted Sep 19, 2014
Pros: the hotel was awesome. Very modern and clean. everyone was polite and helpful even with the language barrier.
Cons: I cant think of anything I would improve.
Location: Old San Juan was a 5 minute bus ride away and only cost .75. location was very good.
every thing about our trip was great. We stayed 10 days and did everything we wanted to do and more. very nice vacation. relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Sep 15, 2014
Loved everything about it have nothing bad to say clean beautiful and very good service
2 out of 5
by A verified traveler from New York

It's getting old

Posted Sep 12, 2014
Pros: Pool was good
Cons: Quality of food in restaurant, especially the breakfast was lowest American junk food standard. My stomach was hurting after the poached egg.
Location: Casino, for the rest you need to take the bus or a car.
Hotel is 80's and since that not renovated. Also the expedia price did not include the resort fee which was another 20USD per day which we found out at the check-in. Breakfast was according to expedia included but when arrived, we found out that the included breakfast has a limit of 15USD. 2 eggs and a coffee - that's what you get for that ...
3 out of 5
Recommended
for Everyone
by A verified traveler from GA

Posted Sep 8, 2014
Location: Beach in walking distance. Walgreens about a mile down the street and lots of restaurants nearby.
This hotel was very nice. It was located in a remote location, that was accessible to lots of restaurants. A far as the room, it was very update, but the comfort of the bed was horrible. I suffered from back pains the entire time that I was there. Also, with your stay its required to put a credit card on file for damage fees, that is $50 a day. And they do put a hold on your card. Overall. Nice hotel and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Great place to stay .

Posted Sep 7, 2014
Great experience, my kids loved it too. There was plenty of room for all of us, close to beaches too!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
The hotel was good for the price. Kids we'll enjoy the slide, as my niece would go any where else. But the cafe service could be faster.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Hotel was close to beach and local restaurants.

Posted Sep 4, 2014
Pros: The location and the ammenities
Location: The location was right in the midst of everything. We were there for Labor Day and we caught a free jazz festival and fireworks. Close to restaurants
We only slept in the hotel, so for this purpose the room was fine. The entire lobby looks the same as it does on website, wonderful and hip! The actual room was less desirable but an awesome bed. Balcony could have used new patio furniture, it was rusty. But over all it was ok, I don't know why but we had to continually ask for extra towels and wash cloths. Not a bad stay for the money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel Close to the beach

Posted Sep 4, 2014
Pros: Staff was friendly and next to the beach
Cons: cleanliness of bathroom shower glass and need clean towels everyday
Location: beach, dance clubs, casinos, kayaking
Really nice Hotel on the beach. Staff was friendly rooms were beautiful. The only thing I did not like is that cleaning only gave me clean towels 3 out of 6 days and bathroom shower glass had built up mildew.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newark, NJ

Beautiful hotel

Posted Sep 2, 2014
The Condado Plaza Hilton is a beautiful hotel and everyone was extremely nice and helpful. My room was great. The city view was amazing. The pools were especially fantastic!! I stayed there 14 years ago and again now and the next time I go to PR I will also be staying there because the hotel was beautiful, the pools and beach were right there (no need to travel to enjoy the waters) and it was walking distance from many restaurants and shopping. I would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Sep 2, 2014
Pros: i liked the pools, nice breakfast and cocktails.
Location: the location is very convenient, it has many good restaurants around. you could walk to nice stores. it is near old San Juan. the beach is very nice.
I really like this hotel it has different pools and a beach. The atmosphere is nice, calm, quiet. the rooms are very clean and the service was very nice. The hotel is a very good location near everything, nice restaurants. It also has Denny's that is 24 hours. Also has parking lot a little bit pricy. I loved my stay at this hotel. i would go back!!