Ratings based on 2,046 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Juan, PR

Posted Oct 20, 2014
Better hotels near condado area; worst service from valet area and front desk
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando

beautiful hote and room!

Posted Oct 20, 2014
when entering the hotelnis just like the pictures were discriving the hotel. beautiful, colorful, clean, organized, and very polite and attentive. The only two things I did not like was first the AC they put it to 62 degrees and cannot put it higher that 72 degrees so I have to turn it off cause it felt like a freezer because of the flooring. second the shower, probably it was missing coalking or cyclicon but everytime we took a shower there was a huge puddle of water in the whole bathroom. other wise everything was just perfect!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good time had by all

Posted Oct 20, 2014
Pros: great views..nice room..friendly staff. the food and drinks were a bit pricey but overall was a great time.
We enjoyed our stay and would consider coming back one day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and profesional staff!

Posted Oct 19, 2014
Everybody was willing to help us and recommend us the best of the city, places to go and activities! We are super happy withy the hotel, staff in general and the beautiful island! Excellent trip and price!
5 out of 5
Recommended
for Couples
by A verified traveler

Very nice hotel, the room was amazing

Posted Oct 19, 2014
Location: Condado has a lot of things to do from restaurants to bars, many places with a nice view of the ocean or the lagoon, a lot of people walking around.
Great view of the Condado Lagoon, the room was comfortable and very well decorated, Bed was a little bit too soft for me and the linens a little bit on the hard side, but the overall experience was great. I made my reservation for a wrong day (the day before not the day I actually arrived) and the front desk man was very kind to help me sort this instead of just charging me the new dates, this was a great service I will go again whenever I got the opportunity.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel, good location, friendly staff

Posted Oct 15, 2014
Overall a nice experience with nice clean rooms and friendly staff. The location is also quite good but it did become pricey to travel by cab from the hotel to other locations! That's the one negative experience which was the cost of the cabs. Probably would've been cheaper to rent a car there which would allow more freedom with exploring.
2 out of 5
by A verified traveler from NY

Eh ok for one or two night stay

Posted Oct 14, 2014
Pros: Nothing positive but one staff member Stacy @ the bar. Very courteous friendly and eager to assist. Location wise nothing major to eat but Casa Lola.
Cons: Rooms, shabby and aged, including bathroom. Same goes for lobby area. Feels cheap
Location: Casa Lola, bars and eateries are good 5 - 10 mins walk.
Nothing much to say about this hotel but it's aged. Checkin was fine I guess but I hate the fact that receptionists try to sell you upgrades. Did not get the room I was promised but I'll let it pass. Food selection was horrid so was pool area and beach area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
The hotel and its facilities were very pleasing during our honeymoon stay. We were quite happy to spend the first days of our marriage at the Condado Plaza and would return there as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Nice hotel close to beach.

Posted Oct 13, 2014
Location: The location was great and in walking distant of a lot of restaurants. (It's just a lot of walking or numerous of taxi rides)
Overall the hotel was great. I wish the spa services were onsite or that the hotel offered a shuttle to the spa location. We walked 10 or 15 minutes to the spa and back to get messages.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Oct 12, 2014
The older side of the hotel needs updating. The rooms in the newer building are much better.