Ratings based on 2,586 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from niagara falls ny

Great sheltered (public) beach,crowded but clean

Posted Jul 29, 2015
Many issues with check in, wrong room, key card wouldn't work x 3 attempts plus security trying. Balcony door wouldn't lock, over an hour to get into a room and get cribs (which were requested at booking), no hair dryer, mildew around sink and room smaller than booking. (As a HHonors member you'd think we would have gotten what we asked for or better). No orientation to facilities. Concierge tried to convince me three times the package I had delivered had not arrived ( even though ups confirmed delivery) Bellman was nice, restaurants are resort prices for sure! Everyone was nice to our kids, made us feel welcome (though all of the highchairs were broken...). Tough with kids because there is not much to walk to. Pretty much stuck eating at the hotel unless you have a car. Pools are clean, towels are abundant and most of the time not crowded- but DJ on weekend made the shallow pool unsuitable for families. CASINO IS CLOSED. This is why we booked- had a sitter and wanted some adult time, we were not notified it would be closing -- and it closed the day we arrived!!!! Poor decision on the hotels part not to notify. Beware- they closed the bridge to Ashford Ave for events and wouldnt let anyone pass. It was two hours to get around the other way. I travel a lot. Ive had good and bad exoeriences, but the lack of trying to make up for the mustakes and shotcomings was astonishing. Will not stay again unless the hotel compensates us fir lost value. will update if happens
5 out of 5
Recommended
for Everyone
by A verified traveler from Deltona, FL

Beautiful Hotel great location

Posted Jul 29, 2015
Pros: Friendly staff, great location, accessible to the sites. Great atmosphere and environment, very clean.
Cons: Nothing.
Location: The location is great, you are minutes away from Old San Juan and other restaurant. You can rent a car or take public transportation.
This hotel is beautiful. The staff is very friendly, the hotel is minutes way from everything. You can walk or drive to your destination. The beach is right there. The eight restaurant are superb. The swimming pool(they have 3 swimming pools) is nice and clean. Great view of the ocean, and lagoon from every angle. Do expect to spend money. You are required to pay for parking (which is a standard at every Hilton hotel). El Condado Plaza Hilton will charge you a gratuity fee but that is to cover your daily parking fee and your room service expenses (the pool bar doesn't take debit cards for payments). You can even print your airline boarding passes for free at their business center. My wife and I will definitely book this hotel again on our next visit to Puerto Rico.
2 out of 5
by A verified traveler from palm beach

Walked in on another couple

Posted Jul 28, 2015
My Fiance and I walked in on a man and his wife, because the staff got personal information such as names, address, and credit card info mixed up with another person that does not even have the same name as us. I don't understand how staff could be so irresponsible, to give us two cards to someone else's room to walk in on them. Then they rudely tried to tell us that we did not have a reservation, just to find out that we did. They felt so high and mighty that they did not need to apologize. The way that they dealt with us was very rude and upsetting,this is definitely not a Hilton hotel. Walking in on someone is an embarrassing situation and could have been dangerous, and to turn around and get treated the way we did after, was sad. The manager Sarah did try to help by crediting a breakfast to our room, but honestly that was not even close enough to help fix the situation. the events that took place the first day, put a disgusting taste in our mouth for the rest of our stay. It's sad to but we were treated so much better at Caribe, a restaurant inside the hotel, by the manager Peter and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 28, 2015
Pros: Cleanliness and location
Cons: I wanted to go to the gym, which is across the street from the lobby. However, I didn't see security or hotel personnel nearby and I felt unsafe going
Location: close to the beach, park, restaurants. Pretty good location.
Good location, great staff, clean areas, 24-hour Denny's across the street.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
It was a Beatiful hotel. We loved it. The room was very nice and the service was great. Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler

Solid stay in PR while waiting for a cruise

Posted Jul 26, 2015
Pros: Nice pools. Comfortable room.
Cons: "Beach-front" should have revealed its inlet access, rather than access to swimming in ocean.
Location: Great location close to airport, and cruise port.
Nice hotel, close to good restaurants, with nice pools. Access to beach inlet, but would have preferred ocean front stay down the street. Power outage on street was handled well by staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice location

Posted Jul 25, 2015
Pros: Location, plenty of restaurants
Cons: Have double pane windows and glass doors.
Location: Beach, pool were great! Lots of restaurants nearby.
It was great however room by the street had zero noise control.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to the beach

Posted Jul 25, 2015
Pros: Right on ocean. Had pools and a beach nearby. Good restaurants. Great room.
Cons: Decor in lobby was a little outdated, but in good shape.
Location: Beach was within walking distance. Many shops and places to eat nearby. Could rent jet skis, kayaks and paddleboards just across the street.
We stayed here both before and after a cruise. The hotel was clean, staff was wonderful, Caribe restaurant was good. Room overlooking the ocean with a balcony and chairs was really nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Excellent hotel with amazing oceanview

Posted Jul 25, 2015
The staff was friendly and willing to help. The hotel has private beach and an amazing oceanview room. It's in Condado Area, has many restaurants, pubs and bars (walking distance to the hotel). Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

I'd have to say fabulous!!!

Posted Jul 24, 2015
My experience at this hotel was excellent. The staff was courteous and very helpful. Love the facilities and the green areas.