Ratings based on 2,416 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Montana

Dont eat or expect cleanliness.

Posted Apr 17, 2015
Pros: rooms were larger than most bathroom is large with fridge, safe and coffee machine and 3 sided glass shower. A bit odd but large. Pools were nice.
Cons: cleanliness and better eating facilities since nothing good nearby.
Location: a beach was OK just outside of their facility, nice views. Had to do Taxis or walk a long way. Not much to do nearby though.
No place to eat. Breakfast in motel is impossible to get a seat at breakfast. Go to Dennys and service is horrible as was the food. Must walk a long ways to find food. Room was dirty and outdated. Windows on balcony so dirty, could not see out them(ocean view). Printer didn;t work for plane check in. discouraged us going anywhere but old San Juan and their excursions. they don't come in early to book any cabs, etc. Front desk was more attentive to try to correct things but getting luggage in am was a nightmare. Had to go up and pick our luggage out of everyone elses. Could have taken anyones(check out is 11:00 and cant get in until 4:00 ) Atleast they did hold luggage and could use their facilities untlil our cruise left that evening. Charges a resort fee at check in even if you dont use facilities. Why not just charge in hotel price then. To make it seem cheaper?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Wonderful trip

Posted Apr 16, 2015
Pros: Staff and location. Tony is an awesome weekend waiter!!
Cons: The music is too loud outside at the pool bar and the pool bar is in the kid pool with the slide...which I thought to be odd..
Location: Walking distance to downtown area where you can access groceries and an ocean view to play in the waves
The hotel has an excellent staff. The shower is always hot at any time of the day. The pools are clean. The view is awesome! Small beach area. If you expect to splash in the ocean waves, this is not your hotel. But, we loved the stay and had a wonderful break there!
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything nice except WiFi.

Posted Apr 16, 2015
We mostly stayed by the pool, drank and ate at Aqua Restaurant. Pool, Food, drinks and staff are really nice, if only they could have better WiFi speeds and availability.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom long islans

Nice hotel close to al

Posted Apr 14, 2015
I loved this hotel and PR! It is very family friendly, close to old San juan, the pool and beach are steps outside your door. There are many restaurants close by. The staff is great, Cesar was awesome! He remembered my kids names, and was so welcoming! I would definately stay again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

It was great, the amenities were terrific.

Posted Apr 14, 2015
I had a great time from check in to check out. They even extended check out time to 2pm because I checked in at 11PM the night before. That gave me a chance to go to the hot tub and the beach. I even ate lunch too.
1 out of 5
by A verified travelerfrom Seattle

Posted Apr 13, 2015
Pros: View from the hotel was nice. Room was big and clean.
Cons: Staff should be trained to handle early check-in.
Booked flight and hotel package from Expedia. Good deal. Reached hotel in the morning 6AM and check-in time was 4PM. Got our room finally at 3.45PM after complaining to manager. Hotel check-in staff kept saying that have put the request for early check-in but it never happened. Many guests have started leaving the hotel from 9AMM 9at least the ones we saw) and we were expecting that they will find us a room by noon or earlier. But it seemed Hotel staff didn't care or their internal system was too broken to communicate with the cleaning staff on prioritizing one room to bee cleaned so that we can check-in. The room which we got was the lower standard then what we had booked - got Laguna view instead of City View. The main problem was the bathroom - very small, didn't had proper door :-). Really - just a make shift sliding door. No kidding.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Impressive

Posted Apr 13, 2015
Great staff...ammenities...pool...beach...fun..kid friendly...my 11 and 16 year old children had a ball
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Big Mistake

Posted Apr 13, 2015
Yes What a big mistake not vacationing in Puerto Rico and staying at the Condado Plaza Hilton before. Such a clean and comfortable Hotel. All who work there are pleasant and helpful.. All restaurants have good food and service. And the Ocean view is spectacular. My wife and I shall return and stay there again!!!
2 out of 5
by A verified traveler

Posted Apr 13, 2015
Room was never cleaned, towels just rehung, no phone service, over charges, no taxi for airport shuttle
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice views! Affordable and clean!!!

Posted Apr 12, 2015
Great time !!! Staff very helpful!!! Close to great shops and good food !