Ratings based on 1,811 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from northern NJ

This hotel is not on the beach

Posted Apr 17, 2014
The Condado Plaza is a fine hotel. Great if you have small children and want to sit by the pool. My biggest problem was the "beach". It is a small public area, more of a lagoon than an ocean beach. It is blocked from the ocean by rocks and the sand is not nice. It is somewhere you would let the kids go in and then quickly get back to the pool. If you want a beach vacation stay somewhere further east. The hotel itself was clean and everyone was very nice. It is a bit dated, our doors were hard to open and the railing in the balcony seemed a bit unsafe. The views from our room were awesome. We are not hard to please but we would never stay here again only because the lack if beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel and wonderful Service

Posted Apr 10, 2014
great experience. Clean room, beautiful surrounding, very nice staff.
4 out of 5
Recommended
for Families
by A verified traveler from MN

Terrific

Posted Apr 10, 2014
Pros: Staff, facilities & outdoor options.
Location: Locations was great, can walk to numerous dining options & also right on bus route.
From the rooms to the outdoor options to the staff attentiveness - Terrific!
5 out of 5
Recommended
for Everyone
by Erika from Hartford, CT

Wedding party stay.

Posted Apr 8, 2014
Love that the pools and jacuzzi are open 24 hours, beach was basically attached to the pool area loll!, delicious food trucks across the street from hotel, beautiful outdoor terrace/balconies, lots to do during the day-kayaking, paddle boarding (awesome), shopping, dining, hotel on bus line for city bus and free trolley to Old San Juan. Only thing I didn't like was that there was an unexpected $30/day service and tax charge that was not explained before hand.
5 out of 5
Recommended
for Everyone
by V Williams from baton Rouge

Great hotel

Posted Apr 8, 2014
If I come back I would stay at the same place. Very clean and lots to do just at the hotel.
5 out of 5
Recommended
for Everyone
by askin

Pool and beach areas are very nice.

Posted Apr 8, 2014
We enjoyed around the poıl and beach areas. Especşalky the geeen grass alıng the ocean şs very relaxing. Pizza must be thinner and well cooked. Personally I did not like what I have Ordered.
5 out of 5
Recommended
for Everyone
by al from new york

Love location

Posted Apr 6, 2014
Pool area is fantastic ...lots to do...view from room on ocean side great
3 out of 5
by Destiny from Minnesota

Nice location

Posted Apr 5, 2014
Useless staff for the most part. Hotel charges a resort fee, basically to use amenities that you may or may not have to use. Do not bother asking for a couple of drinking glasses, because they dont have any. Also house keeping will enter your room while do not disturb is posted. The only thing great about this hotel is the location, to bad it is run so poorly.
5 out of 5
Recommended
for Everyone
by r from new york ny

great staff

Posted Apr 2, 2014
Pros: everything,
professional, polite staff, beautiful modern and comfortable room, great swimming pool, fun slide,
5 out of 5
Recommended
for Everyone
by Janice from CT

Spectacular hotel on the lagoon

Posted Apr 2, 2014
Pros: Room, pools, staff, lobby, entertainment - all were excellent quality.
Cons: we were totally satisfied.
Location: The location was ideal for going into San Juan and having access to Condado. We walked across the bridge to a local beach, snorkelled, saw manatees!
We were relocated to the Condado Plaza Hilton from a hotel in Isla Verde and it saved our vacation! A beautiful hotel with excellent pools, activities, lobby, staff. We couldn't ask for more.