The Ritz-Carlton, San Juan (Carolina, Puerto Rico)

Rooms & Rates

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Room type

Club Level Room


One king bed with pull-out-chair (twin bed) or two double beds with upholstered reading chair/ottoman. Pillowtop mattress(es). Frette Italian linens, white down comforter(s), and foam pillows. City view (No balcony.) Located on high floors. 37.25 sq m (400 sq ft). Work desk. 37-inch flat-panel TV with premium cable channels. CD player/radio alarm clock. Three dual-line speakerphones with data ports. Complimentary high-speed Internet connection. Minibar. Marble bathroom with shower/tub combination. Bathrobes. In-room safe. Air conditioning.
Club-level rate includes access to exclusive check-in/check-out lounge with concierge, ocean-view balcony, and complimentary food/drink service consisting of Continental breakfast, light lunch, afternoon tea, evening cocktails/appetizers, and desserts/cordials at night.

City View Room


1 king bed with pullout-chair twin bed or 2 double beds with upholstered reading chair/ottoman. Pillowtop mattress(es). Frette Italian linens. White down comforter(s). Foam pillows. City view from window (no balcony). 37.25 square meters (400 square feet). Desk. 37-inch, flat-panel TV with premium cable channels. CD player/radio alarm clock. Three dual-line speakerphones with data ports. Complimentary high-speed Internet access. Minibar. Marble bathroom with shower/tub combination. Bathrobes. In-room safe. Air conditioning.

Pool View Room


One king bed with pull-out-chair twin bed or two double beds with upholstered reading chair/ottoman. Pillowtop mattress(es). Frette Italian linens. White down comforter(s). Foam pillows. Pool/courtyard view from window. (No balcony.) 37.25 sq m (400 sq ft). Work desk. 37-inch, flat-panel TV with premium cable channels. CD player/radio alarm clock. Three dual-line speakerphones with data ports. Complimentary high-speed Internet connection. Minibar. Marble bathroom with shower/tub combination. Bathrobes. In-room safe. Air conditioning.

Ocean View Room


		One king bed or two double beds. Ocean view. Frette Italian linens. Desk. Complimentary high-speed Internet access. 37-inch cable TV. CD player. Clock radio. Minibar. Hair dryer. Iron/ironing board. In-room safe.

Ocean Front Balcony - 4th Night Free Promotion


One king bed or two double beds. Balcony with ocean view. Frette Italian linens. Desk. Complimentary high-speed Internet access. 37-inch cable TV. CD player. Clock radio. Minibar. Hair dryer. Iron/ironing board. In-room safe.

Junior suite


1 king bed. Pillowtop mattress. Premium bedding. 37-inch television. Desk. In-room safe (laptop compatible). Wireless high-speed Internet access (complimentary). Wired high-speed Internet access (complimentary). Flat-panel television. Cable/satellite television channels. CD player. Clock radio. Minibar. Complimentary bottled water. Makeup/shaving mirror. Bathroom phone. Designer toiletries. Bathrobes. Bathroom scale. Hair dryer. Iron/ironing board. Blackout drapes/curtains. Hypo-allergenic bedding available. Electronic check-out. In-room childcare (surcharge). Cribs (infant beds) available. Air conditioning. Climate control. Daily housekeeping. Non-smoking only.

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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

A resort fee is included in the total price displayed

Policies

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Pets not allowed
Check-out time is noon
Check-in time starts at 4 PM

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Self parking fee: USD 17 per day
- Valet parking fee: USD 25 per day
- Fee for wireless Internet in public areas: USD 19.95 per day (rates may vary)
- Buffet breakfast fee: USD 27 per person (approximate amount)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Promotions

Daily $100 Resort Credit and Breakfast for Two

Book a stay in a qualifying rate plan and receive a daily $100 resort credit and breakfast for two.

Guests must book the "Daily $100 Resort Credit" rate category to qualify. Breakfast is for two persons per room daily; must be taken at on-site restaurant; does not include room service. Credit is per room, per night and we will be applied to room after check-in, for use at on-site facilities. Unused credit will not be refunded.

Property Amenities

The Ritz-Carlton, San Juan is 5.25 km (3.25 mi) from Museo de Arte de Puerto Rico and within 9 km (5.75 mi) of Plaza Las Américas shopping.

A 24-hour casino offers blackjack, Texas Hold'Em, Caribbean stud poker, three-card poker, mini-baccarat, craps, roulette, Let It Ride, slot machines, and bingo Monday–Wednesday.

A spa offers hydro therapies; treatments such as Piña Colada Scrub; and hair/nail care. The spa includes unisex sauna and four-person spa tub and women's and men's steam rooms—all complimentary. A complimentary fitness center contains cardio machines, weight machines, and free weights. Personal training is available for a surcharge. An oceanfront pool and spa tub are on site.

Amenities include concierge services, overnight laundry service, safe deposit boxes on property, 24-hour room service , 24-hour valet parking, and complimentary overnight shoe shine. Complimentary morning New York Times faxes and newspapers are available in the lobby. Five dining options are available on site.

The hotel offers a full childcare facility; babysitting services are available upon request (surcharges apply). Two business-center computers provide complimentary Internet access. Complimentary wireless access is available in public areas.

Swimming pool - outdoor
Poolside bar
Spa tub
Full-service health spa
Steam room
Sauna
Technology helpdesk
Concierge desk
Complimentary newspapers in lobby
Health club
Fitness facilities
Bar/lounge
Restaurant(s) in hotel
Room service (24 hours)
Self parking
Limo or Town Car service available
Valet parking
Parking garage
Multiple small meeting rooms
Multiple large conference rooms
Event catering
Banquet facilities
Ballroom(s)
Business center
Exhibit space
Audio-visual equipment
Cell phone/mobile rental
Secretarial services
Business services
Total number of rooms - 416

Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Express check-out
Doorman/doorwoman
Security guard
24-hour front desk
Express check-in
Number of floors - 9-10
Tour assistance
Hair salon
ATM/banking
Gift shops or newsstand
Shopping on site
Medical assistance available
Beauty services
Dry cleaning/laundry service
Babysitting or child care
Coffee in lobby
Casino
Tennis on site
Self parking (surcharge)
Air-conditioned public areas
Elevator/lift
Supervised child care/activities
Wedding services
Breakfast available (surcharge)
Wireless (high-speed) Internet access - surcharge
Valet parking (surcharge)
Parking (surcharge)

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Room Amenities

High-speed Internet access
Cable/satellite television channels
CD player
Hypo-allergenic bedding available
Premium bedding
Climate control
Air conditioning
Blackout drapes/curtains
Internet access (complimentary)
Minibar
Complimentary bottled water
Designer toiletries
Bathroom phone
Bathrobes
Hair dryer
Makeup/shaving mirror

Bathroom scale
In-room childcare (surcharge)
Electronic check-out
Electronic/magnetic keys
In-room safe (laptop compatible)
Pillowtop mattress
Flat-panel television
Iron/ironing board
Daily housekeeping
Desk
Clock radio
Cribs (infant beds) available
Non-smoking only
Wireless high-speed Internet access (complimentary)
Wired high-speed Internet access (complimentary)

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Dining

BLT Steak - BLT, which stands for "Bistro Laurent Tourondel," is a steakhouse that exhibits classic French techniques amid modern decor. The decor's warm palette includes golden lighting and chocolate browns throughout, ebony tables and caramel-colored banquettes, and toffee-colored stools at the eye-catching bar. Wine list features 225 bottles. Accommodates private parties of up to 16 guests. Dinner daily.

Il Mulino New York -Signature dishes inspired by Italy's Abruzzi region include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and Langoustines. Skilled wait staff provide tableside cooking in the European tradition. Extensive wine list.

Mares - Featuring seafood and Caribbean cuisine, this cafe-style restaurant offers casual dining with a menu focusing on purity and simplicity. Serves breakfast and lunch daily indoors or al fresco overlooking the pool and gardens.

The Ocean Bar & Grill - Casual, beachfront restaurant offering al fresco lunch, views of the beach and ocean, and direct access to the beach and pool. Sushi bar (for dinner only). Open late morning to early evening daily for lunch, evenings Wednesday - Sunday for dinner, and late morning to early evening daily for refreshments at the pool and beach.

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Recreation

Symmetrically shaped, a formal pool bordered by lion-head spouts, stately royal palms, and gardens measures approximately 45.75 x 36.5 m (150 x 120 ft). The pool courtyard includes a six-person spa tub.

Beginning in front the Ritz-Carlton, San Juan, the beach sweeps east in a 1.5-km (1-mi) crescent. Offshore reefs knock down ocean swells, but wind in most weather conditions forms low surf near shore for boogie boarders and surfers. Guests have use of floats, mats, and snorkeling equipment (weather permitting; subject to availability).

The recreational activities listed below are available either on site or near the resort; fees may apply.

Scuba diving nearby
Hiking/biking trails nearby
Scooter/moped rentals nearby
Mountain biking nearby
Helicopter/airplane tours nearby
Horse riding/rental nearby

Aerobics on site
Pilates classes on site
Snorkeling on site
Surfing/boogie boarding on site
Swimming on site
Yoga classes/instruction on site

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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Ritz-Carlton, San Juan

4.4

out of 5

avg. guest rating

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Showing 1 - 10 results (of 236) · See more The Ritz-Carlton, San Juan reviews

Danny from New York, ny

3.0

out of 5

“Beware”

I had an awesome time here. The hotel as a whole was great but our room was the issue. Towards the end me and my wife ended up with what I believe to be spider bites. The bite hurt a lot and it was so infected that when I called for the hotel doctor(cost me $150) she said it could have come from a bug bite, the jacuzzi, the beach or my skin had problems. Other then needing prescribed antibiotics that can't transfer to ny and a hole in my leg from the infected bite. Puerto Rico was excellent! Not to mention my wife ended up with a "rash" which was extremely similar to bed bug bites. No one would admit this but all the while they agreed to change our room. You decide....

A Traveler from Princeton, NJ

4.0

out of 5

“Over all a nice experience.”

The hotel in Puerto Rico is not the highest class of the Ritz Carlton's. First I will have to say. The SERVICE is EXCELLENT on all levels!! The rooms we had with an ocean view were very nice and comfortable. But Ocean view DOES NOT mean balcony. It just means you can sort of see the ocean. If you are below 8th floor the view will be trough the palm trees. The pool area and sunbeds on the beach are a bit worn. The stretch of beach in front of hotel has whitish sand that has been manually put there, which is nice as the public beach right next to the hotel has coarse yellow sand. The food in the restaurants is way to expensive for what is on your plate. This goes for the $16 nachos w a small PLASTIC container guacamole and the same salsa in pool bar. $18 for ONE glass of red wine in the bar etc. We stayed 6 adults for Thanksgiving buffet which was OK but nothing incredible. 6 adults and 2 glasses each sangria set us back $700. Compared to an incredible four course wine tasting dinner at Restaurant Marmelade in Old San Juan, The Buffet at the Ritz almost seemed like a "sham"..anyway. We had breakfast and light lunches at the hotel and had our remaining dinners in Old San Juan. We have stayed here before and will be back. But I recommend eating dinner in Old San Juan wich is only a $20 taxa ride away. The rooms have everything your need but at the end of the day it is the service from all the staff members who makes it worth while coming back.

Tai-Jan from Houston

5.0

out of 5

“Very good hotel”

This is a very good hotel. It's location is near airport. It's beach and swimming pool is very beautiful.

Richard B from Connecticut

5.0

out of 5

“Great time,can't wait to go back”

Great staff,friendly bartendes,very helpfull with day trips a+++++

Edie L. from Monticello, GA

5.0

out of 5

“The best in Puerto Rico”

The Ritz Carlton is the best! The staff is friendly. helpful and always make you feel welcome. The rooms have all the comforts of home-the pool and beach are beautiful-an exercise room-tennis courts-a spa and a casino are all available for your use-so much fun!! The location is good in that you can walk to some local restaurants. Also, a public market and drug store are within walking distance. The only disappointment we had was that the pool restaurant discontinued serving the wonderful Mediterranean Salad! We have stayed at this Ritz for five years now and plan to return again next year - it is an annual trip for us!

Yamel G from Guadalajara

5.0

out of 5

“Everything awesome!”

I would like thar my room have a view to the beach.

Erica from Richmond, VA

5.0

out of 5

“Loved it!”

I loved the hotel! The staff were excellent. My only point of contention is that breakfast was not included so we had to go out to find it. We found a nice little place, Piu Bello. I felt that the prices for breakfast were a bit ridiculous at the hotel.

Area recommendations

Go to Old San Juan!

A Traveler from Baltimore,MD

4.0

out of 5

“good time”

Just a short ride from the airport and your are at the hotel. Some minimal plane noise was occasionally noticed in the room but no big deal at all. Hotel staff was very friendly and tried to be as helpful as possible. For Ritz Carlton standards I though they could have hit the mark a little better. We were on club level and the Concierge service dropped the ball several times. But I can't say enough about how gracious they were in trying to make up for it. Hotel room was a little worn with stains on carpet & drapes and the window leaked when it rained and made the floor wet. Pool and beach were fantastic, especially the staff and servers.

IGTRAVELER from ATLANTA

5.0

out of 5

“Best hotel experience ever!!”

Everything was wonderful at the hotel. From when I arrived through the front doors to the service at the beach. I did not have to worry about anything at all. Anyone traveling should definitely considering paying the extra money to stay here. This has been the best hotel stay I have had ever and let me tell you that I've travel quite a bit.

What to pack

Don't overpack. The last thing you want is to carry a heavy suitcase. Pack the essentials.

Dining

Be daring and try the Puerto Rican cuisine. It is delicious, satisfying and different from what you normally eat without it being weird.

Chris T

3.0

out of 5

“Do not eat!!!”

The Ritz Carlton is known for their customer service so as usual the service was great BUT the food in the entire hotel in San Juan, PR has gone so downhill that the only safe thing to eat was a peanut butter and jelly sandwich off the kid's menu. From a five star hotel rating stand point, it's not only shocking but unacceptable, especially with the sky high rates they charge. Change the chefs asap!!!!

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Showing 1 - 10 results (of 236) · See more The Ritz-Carlton, San Juan reviews

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