Ratings based on 1,019 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Hotel staff made us feel at home ,the pool area was wonderful food was amazing only problem I had was that I didn't stay longer 😖
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Gorgeous hotel, great customer service

Posted Aug 22, 2014
Everything was top notch from the ocean view room to the service at the beach and pool. Midweek in late August the hotel was fairly quiet. Plus we got a pretty good rate. We ate at some very good restaurants in walking distance-- Metropol for lunch, Piu Bella for breakfast and a couple of places in the El San Juan hotel for dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent. Service,luxury at its best..

Posted Aug 14, 2014
The minute you walked in to the hotel,you feel so welcome,excellent service,they cater to all your needs...luxury at its best..although we waited 2 hrs for our room to be ready,they tried to accomodate our request..highly recommended
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Very Relaxing!

Posted Aug 10, 2014
Pros: Service! Customer service is just as good or better than the actual product.
Cons: My room smelled musty on check in. Their are some tiles that need to be replaced in the pool. But I'm very picky.
Location: Old town and rainforest not far. Of course their are the usual water sports right on the beach.
Clean relaxing room. Nice pool with towel service. All staff respectful and went out of their way to be of service. Simply Beautiful way to recharge or vacation with the family.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Perfect week long vacation

Posted Aug 10, 2014
Took the family to Puerto Rico for a week and stayed at the Ritz. I could not be happier with the entire vacation. The hotel was great, the staff was super helpful and kind, the accommodations were great, convenience was great with pool and beach access. It is a bit pricy if you stay in the hotel to eat but the staff recommended excellent places to eat authentic local PR food. I would definitely recommend this place and will definitely be going back. Wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

We'll maintained property with great staff.

Posted Aug 9, 2014
Pros: The grounds are beautiful and we'll maintained. The beach is perfect and the pool is great. The pool bar is very good and the gym is modern and clean.
Cons: Provide shuttle service to and from airport. Add a family restaurant with reasonable prices. The current restaurants are very good , and great service
Location: Although just a short distance from airport, it is very convenient and well maintained.
Hotel very clean, beautiful grounds and beach. Staff and management was great and extremely accommodating. The restaurants are very good but a little pricey. Easy access to. Old San. Juan and some very good local restaurants that are a short cab ride away. We would highly recommend the hotel for a great , relaxing getaway and impeccable service.
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Lovely hotel on a great beach.

Posted Aug 7, 2014
The staff was helpful and friendly. The grounds were beautiful, the hotel was the nicest I've ever stayed in. Really enjoyed my trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

wow!

Posted Aug 6, 2014
Pros: the warm and friendly staff
Cons: nothing
Location: we walked a lot to other hotel for salsa dancing but we were always happy to be at the ritz
wonderful! the whole staff at the ritz treated my wife and i very special, we thank them all.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Beautiful hotel

Posted Aug 4, 2014
The entire staff was extremely friendly and helpful. I have a food allergy and every server was attentive and helpful. Definitely some place to visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great location on the beach

Posted Aug 3, 2014
Pros: Our family of 5 was pleased with everything.
Cons: Nothing!
Friendly, helpful staff attended to every need. There's a beautiful pool area, excellent beach, and very comfortable rooms. The hotel location is convenient to the airport, close to several good restaurants, and only about 20 minutes away from Old San Juan.