Ratings based on 1,029 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great staff, amenities, pool, and beach!

Posted Sep 13, 2014
Everyone at the hotel is super nice and courteous. They have great places to eat, the pool is nice, and the beach is right beyond the pool, which is super convenient. I will certainly consider the Ritz again. My only
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Nice :)

Posted Sep 12, 2014
Pros: The pillows are so wonderful. Staffs are always with a ready smile.
Cons: Maybe put natural insect repellants near the pool area so that mosquitos can be lessened.
Location: Near the beach. Has Denny's, a deli, and a grocery within walking distance.
Nice hotel but a bit far from everything else. There's a lot of mosquitos near the pool area after sunset, but i guess that goes for the whole of Puerto Rico. Staffs are very pleasing and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Sep 12, 2014
Pros: The service was wonderful. Very friendly staff. Very helpful.
Cons: There is a $20 parking fee daily for all guests.
Location: This hotel is away from Old San Juan. So, you need a car to really get around. There is not much to do around the area. The beach is beautiful.
This was a wonderful hotel. The service is impeccable. We stayed in August 2014 during the low season. So there was plenty of space by the pool, restaurants etc..
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Private Oasis at the Ritz-Carlton

Posted Sep 6, 2014
Pros: Proximity to beach, pool and staff
Location: On the beach. 5 min drive to airport. 15 min drive to Old San Juan. Close to outlet mall and rainforest.
We were warmly greeted by the Ritz-Carlton staff the moment we stepped out of our taxi and were treated to guava Mimosas. Our room was ready in advance, which was greatly appreciated as we had grabbed an early morning flight to make the most of our 1st day in Puerto Rico. The staff was exceptional and made our stay extra special. We loved the facilities and would come back again and again!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Steps from beach,quiet,serene

Posted Sep 5, 2014
Everyone was very nice, they went above and beyond to cater to our every need! One night at BLT my two year old was already asleep when we got to the restaurant they got him a cloth, pulled out the table so we could lay him in the booth. BLT is a do not miss! Ribeye. Fish tacos by the pool were AMAZiNG! The pool is less than 4 feet throughout and is very roman with statues, fountains, picturesque . The accommodations were great and the room was serviced twice daily. I loved PR and the Ritz! Will return!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

1st time to PR

Posted Sep 4, 2014
Everything was excellent! Very happy and we will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

nice hotel

Posted Sep 3, 2014
nice hotel but pool was terrible,A lot of people was playing ball in there....You can't swim...Breakfast was good but little bit expensive... Location close to airport just 5 min.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
I enjoyed my experience from the moment I arrived.. The service was impeccable . Hats off to the doorman Chris....
5 out of 5
Recommended
for Everyone
by A verified traveler from St Croix, USVI

Wonderful getaway

Posted Aug 31, 2014
The hotel was beautiful and the staff was so nice. The restaurants and in-room dining was delicious. Spa and grounds were wonderful. Rooms were so comfortable. Perfect place for a relaxing getaway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Hotel staff made us feel at home ,the pool area was wonderful food was amazing only problem I had was that I didn't stay longer 😖