Ratings based on 993 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice private beach and great pool. Food not great!

Posted Jul 21, 2014
Food on sight not the greatest nor are there great food choices nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Beautiful hotel on the beach.

Posted Jul 20, 2014
Our first time in Puerto Rico. We had a very nice time, the hotel was nice of course, the staff very friendly. We did not eat there since we wanted to experience the local cuisine plus the food was very expensive. It was easy to get around to see all the sites. It was also safe. I did not want to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Perfect family vacation

Posted Jul 20, 2014
Pros: Everything. Our rooms were spacious and well-appointed, and the hotel facilities were fantastic, particularly the beach and pool areas.
Cons: The food in the restaurants was pricey, which was as we expected. It would have been nice to have a less expensive breakfast option.
Location: The location is amazing, in a cove with a stunning beach. A casual bakery/deli and a drugstore are just one block away, but other sites required a cab
Our family of five, including three teenagers, couldn't have been happier with our stay. The hotel is lovely, and the beach is just beautiful as is the pool area. The staff throughout our stay were friendly and helpful, always ready with advice and a smile. It was such a treat each day to arrive at the beach and have the staff there set us up with towels, lounge chairs and umbrellas, and to have restaurant service there as well. It was a lovely touch to have pitchers of ice water stationed around the pool and beach areas. The water is clear and warm and there were many fish to see snorkeling near the reef. The pool area is spacious and our kids enjoyed playing water volleyball. We had several pleasant lunches in the open air oceanfront restaurant, which offered a nice break from the heat. It was a 15-minute cab ride to get to Old San Juan, and we never had to wait for a cab as the door staff always had several ready and waiting. We can't wait to have the opportunity to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice trip..

Posted Jul 20, 2014
The staff was wonderful and the property was outstanding. The only thing I would change would.stay longer. Thanks you all for a wonderful vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Excellent customer service! They went above and beyond at every turn. The hotel is within walking distance of several great local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel

Posted Jul 19, 2014
The overall experience was great. The only improvement I would like to see is in dining options. It would be nice to add a few more dining facilities within the hotel. I would also like to see a greater variety of slot machines in the hotel casino. The staff was superb, very prompt with all requests. The hotel is near many local eating establishments and close to downtown for shopping. The rooms very clean and the beds very comfortable. I would surely stay here again.
5 out of 5
Recommended
for Families
by A verified traveler from New York

Perfect service , professional staff

Posted Jul 19, 2014
Pros: Everything was perfect
Cons: Prices were high
Location: It is located in San Juan which is nearly in the middle of Puerto Rico. The hotel staff helped us to plan our daily trip with advises and direction
I enjoyed my stay in Ritz Car;ton San Juan. It is a perfect hotel with all services. San Juan is a perfect location to stay while in Puerto Rico. Room service was excellent. Reception was very cooperative. Food was high quality. The team can help you to plan your stay and can equip you with all needed information
5 out of 5
Recommended
for Families
by A verified traveler from texas

Excellent Beach Hotel

Posted Jul 18, 2014
Pros: Staff
Cons: Perfect as is.
Location: Right on the beach and some good restaurants.
Awesome experience from the First class greeting at arrival and departure to great pool area with great service at the beach. First class all the way.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wheaton, IL

Perfect week!

Posted Jul 18, 2014
Pros: Comfortable clean room and gorgeous beach
Cons: The food prices are high, If they were more reasonable, I would have eaten many more meals in the hotel.
I had a wonderful stay at the Ritz. The staff is phenomenal. The beach is beautiful and I have nothing but positive things to say about this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nicely kept grounds. The hotel needs upgrades.

Posted Jul 16, 2014
Pros: Location, grounds, beach (Oceans Grill and Staff) room service staff.
Cons: Carpet and bedding.
Location: Did not do things near the Hotel. Only patronized Walgreens.
Overall we felt safe and made the best of our first visit to SAN JUAN. Enjoyed the foods at the Oceans Grill as well as the service. The Bellmen welcomed us upon arrival and each time we left or returned.....always very cordial and accommodating....as well as the concierge and desk staff. The foods at Mares is very much over priced....as well as the Gift Shops.Did not like that on some days the beach umbrellas we're let down due to winds. The love seat in the room is uncomfortable ( for anyone who would have to spend time in the room). Thanks to housekeeping for the water! The Tour Agents are NOT FRIENDLY! Found out things to do from the cab drivers and Oceans Staff! Surely thought we would have received a simple expression or bottle of wine acknowledging our 50th WEDDING ANNIVERSARY!! SHAME RITZ CARLTON, SAN JUAN PR.