Ratings based on 995 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from westchester ny

Ritz isle Verdi

Posted Jul 27, 2014
Lovely getaway. Staff unbelievably nice and helpful. So relaxing. Many little touches that made this experience over the top. Pool and beach staff walking around frequently with little cups of dried fruit and nuts. Heard a lot of "it's my pleasure!" As a jaded New Yorker, don't usually believe but here I did. All staff demonstrated real pride in their property. Not a lot of activities but traveling without our kids, that is not what we were looking for. What a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, Conn

Great staff, comfortable room

Posted Jul 22, 2014
Pros: The staff.
Cons: Location vs Old San Juan.
Location: Not a lot to do outside the hotel and it;s private beach.
The private beach was terrific and beautiful. The pool was to die for. The staff could not have been more friendly and helpful. Carlos, at the door, is a gem. Only downside, hotel is a 20 minute ride from Old San Juan, a $20 cab ride. Got in at noon Friday from nonstop flight from Hartford and left at 6 pm Sunday to get back to Hartford before midnight. Can't ask for a better weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice private beach and great pool. Food not great!

Posted Jul 21, 2014
Food on sight not the greatest nor are there great food choices nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Beautiful hotel on the beach.

Posted Jul 20, 2014
Our first time in Puerto Rico. We had a very nice time, the hotel was nice of course, the staff very friendly. We did not eat there since we wanted to experience the local cuisine plus the food was very expensive. It was easy to get around to see all the sites. It was also safe. I did not want to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Perfect family vacation

Posted Jul 20, 2014
Pros: Everything. Our rooms were spacious and well-appointed, and the hotel facilities were fantastic, particularly the beach and pool areas.
Cons: The food in the restaurants was pricey, which was as we expected. It would have been nice to have a less expensive breakfast option.
Location: The location is amazing, in a cove with a stunning beach. A casual bakery/deli and a drugstore are just one block away, but other sites required a cab
Our family of five, including three teenagers, couldn't have been happier with our stay. The hotel is lovely, and the beach is just beautiful as is the pool area. The staff throughout our stay were friendly and helpful, always ready with advice and a smile. It was such a treat each day to arrive at the beach and have the staff there set us up with towels, lounge chairs and umbrellas, and to have restaurant service there as well. It was a lovely touch to have pitchers of ice water stationed around the pool and beach areas. The water is clear and warm and there were many fish to see snorkeling near the reef. The pool area is spacious and our kids enjoyed playing water volleyball. We had several pleasant lunches in the open air oceanfront restaurant, which offered a nice break from the heat. It was a 15-minute cab ride to get to Old San Juan, and we never had to wait for a cab as the door staff always had several ready and waiting. We can't wait to have the opportunity to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice trip..

Posted Jul 20, 2014
The staff was wonderful and the property was outstanding. The only thing I would change would.stay longer. Thanks you all for a wonderful vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Excellent customer service! They went above and beyond at every turn. The hotel is within walking distance of several great local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel

Posted Jul 19, 2014
The overall experience was great. The only improvement I would like to see is in dining options. It would be nice to add a few more dining facilities within the hotel. I would also like to see a greater variety of slot machines in the hotel casino. The staff was superb, very prompt with all requests. The hotel is near many local eating establishments and close to downtown for shopping. The rooms very clean and the beds very comfortable. I would surely stay here again.
5 out of 5
Recommended
for Families
by A verified traveler from New York

Perfect service , professional staff

Posted Jul 19, 2014
Pros: Everything was perfect
Cons: Prices were high
Location: It is located in San Juan which is nearly in the middle of Puerto Rico. The hotel staff helped us to plan our daily trip with advises and direction
I enjoyed my stay in Ritz Car;ton San Juan. It is a perfect hotel with all services. San Juan is a perfect location to stay while in Puerto Rico. Room service was excellent. Reception was very cooperative. Food was high quality. The team can help you to plan your stay and can equip you with all needed information
5 out of 5
Recommended
for Families
by A verified traveler from texas

Excellent Beach Hotel

Posted Jul 18, 2014
Pros: Staff
Cons: Perfect as is.
Location: Right on the beach and some good restaurants.
Awesome experience from the First class greeting at arrival and departure to great pool area with great service at the beach. First class all the way.