Ratings based on 1,040 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Sep 29, 2014
Pros: everything
Cons: food and drinks prices.
Location: excellent location and ease to get around.
excellent staff. excellent services, food a little expensive. Would definitely go back...
4 out of 5
by A verified traveler from Brooklyn, Ny

Its Ok but not something really to talk about...

Posted Sep 28, 2014
Its a pretty hotel but too expensive ... you can go to other hotels that are just as nice and not soo pricey its ridiculous. .. but the staff was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Really liked the towel device.

Posted Sep 27, 2014
Liked everything about the hotel and the personal was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Best hotel in San Juan

Posted Sep 26, 2014
Everything was excellent. From the door guys to the facility. Rent a car though cabs will eat a hole in your pocket. lol
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

The staff was amazing!!!

Posted Sep 25, 2014
The beach was breathtaking but the Hotel pool was extravagant as well.The staff was full of useful info and happy to help with anything I threw their way. Excellent customer service and a beautiful place to stay! The only place I will stay when I go back to Puerto Rico!
5 out of 5
Recommended
for Everyone
by A verified traveler from Q

cant ask for more

Posted Sep 19, 2014
this hotel had everything: pool, hottub, beach, casino, restaurants of all scales, shops, taxi access, and a tour agent on site. what more can you ask for?
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Will Be Back Next Year

Posted Sep 19, 2014
Went here with a friends to celebrate the dreaded 40th bday. Had a blast, everyone was beyond helpful and accommodating. We will return next year at same time. Drinks are pricey but it's the Ritz so expected. Had dinner at BLT which was awesome, ask for Peter as a server.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great staff, amenities, pool, and beach!

Posted Sep 13, 2014
Everyone at the hotel is super nice and courteous. They have great places to eat, the pool is nice, and the beach is right beyond the pool, which is super convenient. I will certainly consider the Ritz again. My only
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Nice :)

Posted Sep 12, 2014
Pros: The pillows are so wonderful. Staffs are always with a ready smile.
Cons: Maybe put natural insect repellants near the pool area so that mosquitos can be lessened.
Location: Near the beach. Has Denny's, a deli, and a grocery within walking distance.
Nice hotel but a bit far from everything else. There's a lot of mosquitos near the pool area after sunset, but i guess that goes for the whole of Puerto Rico. Staffs are very pleasing and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Sep 12, 2014
Pros: The service was wonderful. Very friendly staff. Very helpful.
Cons: There is a $20 parking fee daily for all guests.
Location: This hotel is away from Old San Juan. So, you need a car to really get around. There is not much to do around the area. The beach is beautiful.
This was a wonderful hotel. The service is impeccable. We stayed in August 2014 during the low season. So there was plenty of space by the pool, restaurants etc..