Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Best place we've ever stayed

Posted May 21, 2015
Everything was perfect. Staff were professional and pampered us the entire time. The resort was beautiful and located about 40 min away from San Juan so if you're looking for a bustling nightlife, this isn't the place for you but if you're wanting to experience the beauty of nature, a true Caribbean feel, a gorgeous hotel and exceptional service stay here. You should, however, rent a car and go explore the island at your own pace. You won't regret your stay here!
5 out of 5
by A verified traveler

Beautiful Hotel and Facilities

Posted May 9, 2015
I had the opportunity to stay at this location. It is a high end resort with outstanding facilities and service. Staff was very involved into customer satisfaction. However as SPG member I was not offered the benefits I was told I would get at SPG sites.
Comment from Hotel Management
May 12, 2015 by St. Regis , Hotel Management
Dear Distinguished Guest, Greetings from The St. Regis Bahia Beach! We are thrilled you found the resort to match up to its luxury brand. We appreciate the loyalty of our SPG members and accommodate their benefits. Not all properties may have certain benefits available however we absolutely do our best to provide them to our much appreciated guest. We do hope we will have the honor of welcoming you back in the near future to ensure you receive your much deserved treatment as an SPG member. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Our vacation was great!

Posted May 6, 2015
Pros: Facilities, service, Food and Beverage, everything!
Cons: N/A
Location: The location is secludded from the rest of Puerto Rico. If you prefer the solitude and serenity, this place is the way to go!
Couldn't have asked for a better hotel/service/amenities/spa/restaurants/concierge! I highly recommend this resort to anyone who travels to Puerto Rico! Our stay was short but sweet. We were celebrating our one year anniversary and booked via expedia. We had great weather and the flight was super short and direct. We arranged our transportation with the hotel, and it was the way to go. They were there when we got to baggage claim, and from the time we were picked up to the time we were dropped off at the airport, the service and friendliness from the staff was impeccable. The St. Regis really knows how to treat each and every customer with the utmost respect and pure welcoming spirit. We selected one day to go to Old San Juan. We talked with the concierge to arrange our itinerary, and we played it by ear, and couldn't have enjoyed Old San Juan more. The Food, atmosphere, history, and people were purely amazing. We were able to have Pina Colada's at the place where it originated. I know for a factor we wouldn't have been able to find it without the concierge's expertise and local experience. 't was amazing - we will definitely be coming back! Thanks St. Regis for such a memorable experience!
Comment from Hotel Management
May 12, 2015 by St. Regis, Hotel Management
Dear Distinguished Guest, Saludos from St. Regis Bahía Beach! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled you enjoyed every aspect of the hotel and our enchanting island provided the best location to celebrate your special anniversary. As you mentioned Puerto Rico has so much culture and history it’s exciting to share its beauty for all to enjoy. We hope to welcome you back for another stay and hopefully you will have more time to stay longer to continue exploring. Thank you for making the journey. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York, NY

Amazing resort. The pinnacle of luxury.

Posted Apr 27, 2015
Pros: The service is incredible. The staff are unbelievably attentive and helpful. The hotel itself is also incredibly luxurious.
Cons: The food was merely okay, not amazing. For the price, I was disappointed.
Location: El Junque is a beautiful rainforest. There's plenty to do inside the resort, and plenty to do outside (bioluminescent bay, rainforest hiking, beaches)
My wife and I went here for our honeymoon. The St. Regis in Bahia Beach is the nicest beach resort I've ever been to. The rooms are large and luxurious and laid out in such a way that each feels like a private jungle villa. The staff is incredibly polite, helpful, and attentive. The resort itself is gorgeous and well-appointed. Highly, highly recommended if you can afford the steep rates for rooms and for food.
Comment from Hotel Management
Apr 29, 2015 by terrybechtold, Hotel Management
Dear John, Congratulations and thank you for choosing The St. Regis Bahia Beach to celebrate your honeymoon. We are happy you and your wife enjoyed the facilities and attentiveness of the staff. The resort its self and the enchanting island certainly do have great experiences to enjoy. We hope to have the pleasure of welcoming you back in the near future. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
2 out of 5
Recommended
for Families
by A verified traveler

St. Regis fell short for the amount of $$$$ spent.

Posted Feb 18, 2015 on Hotels.com
Our family waited a very long time to check in to our room. Well past the "check in" time that they told us. The St. Regis boasts about their "butler service", we never were introduced to a butler of any kind. There was a shortage of everything. Never enough towels, shampoo/bodywash/soap or toilet paper in the room. We constantly had to call housekeeping. One day the pool did not received their towel delivery until 10am. Every time they were out of something the staff would apologize and say that "it has been a very rough day", hardly professional. The concierge organized a trip to Old San Juan for us on a day that there was a huge demonstration in OSJ. Needless to say we never made it to OSJ instead we sat in traffic on the outskirts of the town.
Comment from Hotel Management
May 2, 2015 by Terry, Hotel Management
Dear Distinguished Guest; Thank you for taking the time to share your recent stay at The St. Regis Bahia Beach. To be awarded and recognized as the only AAA Five Diamond resort on the island you can be assured we deliver the most highest of standards of luxury accommodations and guest experiences to our connoisseurs. We apologize your experience is certainly not a representation of what is accustom to our guest. We appreciate the gift of feedback and hope you will consider visiting The St. Regis once again to regain your trust and reverse this last impression by creating the memorable vacation lived in our slice of paradise. Warmest Regards, Terry Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect vacation

Posted Feb 10, 2015
Pros: room
Cons: no
Location: rain forest ...quiet... amazing
it was perfect everyone was well mannered and nice
Comment from Hotel Management
Mar 6, 2015 by Terry, Hotel Management
Dear Distinguished Guest, Greetings from The Best Address in the Caribbean! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled that you were enraptured in our home, and hope to have the pleasure of welcoming you back soon, to indulge you once again, at The St. Regis Bahia Beach. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

week in PR

Posted Feb 2, 2015 on Hotels.com
Bed was a little too 'worn in" for comfort. Bell staff and shuttle drivers were exceptionally friendly! Spa was terrific 5+
Comment from Hotel Management
Apr 18, 2015 by Terry, Hotel Management
Dear Distinguished Guest, Saludos from St. Regis Bahía Beach! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. Your pure enjoyment to detail, from the warmth of our dedicated staff, to the heavenly treatments in Remède Spa, are tailor-made and designed to enhance your unique guest experience. We hope to have the pleasure of welcoming you once again, to the St. Regis Bahía Beach, the Best Address in the Caribbean. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2014
Top notch resort. The only thing they could improve are their restaurants. It's not that the food is bad but we traveled through many neighbor cities and did eat better food for less money. Definitely rent a car if you want to stay there but have any interest in seeing the rest of the island.
Comment from Hotel Management
Dec 13, 2014 by Terry, Hotel Management
Dear Distinguished Guest, Greetings from St. Regis Bahía Beach, the Best Address in the Caribbean! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled that you were enraptured in our home, where our daily mantra is for all of our guests to enjoy the ‘art of living’. We hope to have the pleasure of welcoming you back soon to savor the new flavors of our menu. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever

Posted Dec 1, 2014
Pros: Service & great rooms.
Cons: Breakfast at the Fern was not up to par.
Location: None
Excellent service, gorgeous resort. You get what you pay for.
Comment from Hotel Management
Dec 9, 2014 by Terry, Hotel Management
Dear Distinguished Guest, Greetings from The Best Address in the Caribbean! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled that you were enraptured in our home, and enjoyed the room accommodations. We hope to have the pleasure of welcoming you back soon, to indulge you once again, at The St. Regis Bahia Beach. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Simply perfect

Posted Dec 1, 2014
We had a great time enjoying this great location. However, the amazing staff is what made this place outstanding.
Comment from Hotel Management
Dec 9, 2014 by Terry, Hotel Management
Dear Distinguished Guest, Greetings from The Best Address in the Caribbean! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled that you enjoyed the accommodations and most importantly the warmth of the staff. We hope to have the pleasure of welcoming you back soon, to pamper you once again. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager