Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Didn't want to leave

Posted Jun 30, 2014
Just spent 4 nights here on a quick little getaway. Wow! Everything is spectacular: accommodations, food and beverage, staff, location and amenities, grounds, everything. While food and beverage is expensive, as long as you realize before your stay it is not a surprise. I have to wonder about the folks who gave this property one or two stars. Even if you stay at the Four Seasons all the time this is still an exceptional property. You could find things to complain about but that goes for anywhere.
Comment from Hotel Management
Jul 7, 2014 by Terry Bechtold, Hotel Management
Dear Distinguished Guest, Saludos from St. Regis Bahia Beach! Thank you for taking the time to share your experience regarding your recent stay with us. It gives us tremendous pleasure that our dedicated staff made you feel so welcome, and that you thoroughly enjoyed how our unique eco-design captures the distinctive tropical enchantment of Puerto Rico and its sumptuous culinary delights. We look forward to welcoming you back to your second home in the near future. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Definite gem of Puerto Rico

Posted Jun 21, 2014
Rooms were lovely and staff was exceptional. I will definitely visit again.
Comment from Hotel Management
Jul 7, 2014 by Terry Bechtold, Hotel Management
Dear Distinguished Guest, Thank you for taking the time to post your comments regarding your recent visit to our resort. Your brief and perfect description is precisely what we intend for every guest – absolute serenity combined with luxury, and wonderful cuisine. Perfect for a romantic getaway or a week of exploring and adventure on our beautiful island of Puerto Rico. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Long Weekend Vacation Destination

Posted Jun 17, 2014
Pros: This resort is essentially perferct. All the details are well thought out for your convenience. The staff is genuinely helpful and curteous.
Cons: The prices for breakfast at Fern were steep.
Location: Fairly convenient to go on a snorkeling cruise and see the forts of Old San Juan although the taxi fares are expensive. Do not bother to rent a car.
St Regis Bahia is the perfect resort for a long relaxing weekend in Puerto Rico. The hotel is simply fantastic! Our room was very large, beautiful and immaculate with a private balcony. Because of the design of the various units, there is no noticeable noise from any other guest rooms. The main resort areas were all spectacular. The pools are designed to provide an elegant private and quiet setting. The beach is wonderful with just the right amount of surf. The grounds are amazingly landscaped with bike paths, lake area, and bird sanctuary to give you a chance to exercise in the morning in a perfect rainforest environment. The night sounds of the frogs will always be remembered. The two restaurants were very good as well. All of the staff were very friendly and helpful. This is the best island resort in the Caribbean especially if you are looking to relax. Probably best for couples or families with older children who enjoy nature experiences.
Comment from Hotel Management
Jul 8, 2014 by Terry Bechtold, Hotel Management
Dear Distinguished Guest, Greetings from St. Regis Bahía Beach, the Best Address in the Caribbean! Thank you for taking the time to share your thoughts regarding your recent stay at our captivating resort. We are thrilled that you were enraptured in our home, where our daily mantra is for all of our guests to enjoy the ‘art of living’. It give us great pleasure that you indulged in our magnificent accommodations and spectacular tropical setting, but most of all, the warmth of our devoted staff. They are quite passionate in their efforts to pamper our distinguished guests, and ‘Allow me…’ is at the heart of our emblematic service philosophy. We hope to have the pleasure of welcoming you back soon, and treat you to another uncompromising St. Regis vacation. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
Excellent. Staff was fantastic. Landscaping perfect. Very relaxed atmosphere. Would recommend to anyone.
Comment from Hotel Management
Jul 7, 2014 by Terry Bechtold, Hotel Management
Dear Distinguished Guest, Thank you for taking the time to post your comments regarding your recent visit to our stunning resort. We look forward to indulge you once again, on your return trip to Puerto Rico. Thank you for the gift of feedback. Warmest regards, Terry G. Bechtold General Manager
4 out of 5
Recommended
for Everyone
by M from Long Island, NY

beautiful quiet property

Posted Feb 22, 2014
Pros: Beautiful property, staff is extremely helpful and accommodating. Beautiful beach and pool. Food was delicious. Property is expansive and well kept.
Cons: Need more choices of restaurants...only one location for breakfast and 2 locations for dinner. Drinks are very expensive. No night life...quiet hotel
Location: About 30 minutes from san juan. Not really any night life nearby or on property at all.
Beautiful new hotel and property. Expensive (drinks and amenities $60 resort fee per day). Staff helpful and friendly - restaurants are delicious but not enough choices of places to dine.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2013
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2013 on Hotels.com
4 out of 5
by Marty from Toronto Ontario

Picturesque, but expected more from a 5* hotel.

Posted Oct 21, 2013
Pros: The pool and views around the resort were great. The quality and cleanliness of the rooms was also good.
Cons: The service at the restaurants and random "changes" to times and availability of the restaurants - just becuase it wasn't busy, was very disappointing
Location: The rain forest is close (10min) - just rent a car. Otherwise, it will take you about 30-40min to drive into San Juan or $80 cab each way.
When we arrived at the hotel we asked for our 2 booked rooms to be in the same building - the staff indicated the hotel was +70% occupency and could not accomodate our request. However, when we spoke with other staff and went around the pool and at the restaurants - they indicated it was VERY slow and only around 30% occupency. Given the slowness of the hotel, the St. Regis closed down the golf course restaurant on Monday & Wednesday (just due to slowness) and left us with only FERN to eat at for dinner. They hotel is quite far from any towns/restaurants - thus we were stuck eating at the same restaurant for 4 of 5 nights. Finally - not only did the staff decline our request to upgrade rooms, they didn't even light up the torches at the front entereance of the hotel indicating they only do that on Friday & Saturday (while in low season).... thus we had to walk back to our rooms in the dark. If you are looking for a romatic get-away and no real night life - you may like it & may have a better experience - but unfortunately, we found that on this trip the service at the restaurants or by the hotel staff was up to the 5* quality we had hoped or paid for.
4 out of 5
Recommended
for Everyone
by JFK from Ann Arbor, Mi

Very nice resort

Posted Oct 18, 2013
We had a nice time.. Pool beach are beautiful. Rooms are nice not anything special, ours was the deluxe with a private balcony over looking paths to pool. Golf coarse is beautiful. The resturants are ok but need a better dinner selection. Went to fern resturant for my wife's 50th birthday I called them ahead to surprise her with cake, that never happened when it didn't the manager wanted to argue with me, while my wife walked away, I tolded him you only turn 50 once and he turned and walked away So we walked out. Other than that you need a golf cart to get around.
5 out of 5
Recommended
for Couples
by erika from Long Island, NY

Amazing Resort

Posted Oct 7, 2013
Pros: Everything!
Cons: Nothing
Location: Culebra island is a must do, we did the mini boat tour it was very nice. Metropol restaurant has great food.
I stayed 4 nights at this resort and it was awesome. The room it's huge and the shower it's super nice, it has a tub big enough for a couple. The bed is very comfortable and they clean the room every day. The pool is amazing, the beach is only nice for a walk not so much to go into the water. The whole staff from checking in to checking out is incredible, very friendly and accommodating. I would strongly recommend this hotel to anyone. This is an amazing resort!!!
Comment from Hotel Management
Apr 12, 2014 by Terry Bechtold, Hotel Management
Dear Distinguished Guest, Saludos from St. Regis Bahía Beach! Thank you for taking the time to post your comments regarding your recent stay at our resort. Your perfect description is precisely what we intend for every guest – absolute serenity combined with luxury, and wonderful cuisine. Perfect for a romantic getaway or a week of exploring and adventure on our beautiful island of Puerto Rico. Your words of praise for our dedicated team are sincerely appreciated. We hope to have the pleasure of indulging you once again, at the St. Regis Bahía Beach, the best address in the Caribbean. Warmest regards, Terry G. Bechtold General Manager