All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1055 out of 1742 reviews" "
10 - Excellent
1,055
Rating 8 - Good. 354 out of 1742 reviews" "
8 - Good
354
Rating 6 - Okay. 152 out of 1742 reviews" "
6 - Okay
152
Rating 4 - Poor. 101 out of 1742 reviews" "
4 - Poor
101
Rating 2 - Terrible. 80 out of 1742 reviews" "
2 - Terrible
80
9.0/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Christine
Traveled with family and small children, Traveled with family
Mar 28, 2024
Liked: Cleanliness, staff & service
The rooms could use updating. I had to change rooms after my first night because of a noisy air conditioner, ratty towels, rust on my sheets and lots of rust on my AC vent.
The staff was very nice and accommodating
It was very well maintained and staff very friendly. Only thing not so good it was the food very expensive and not so tasty but if you go out there is a lot of choices near by.
Marisol
Stayed 5 nights in Mar 2024
Response from Jasmine on Mar 27, 2024
Greetings Marisol,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback. We apologize for falling short of your exception with the food. This feedback allows us to address those areas of opportunities. We hope to see you soon!
I do feel like the system was set up to maximize the amount of money guests spent, rather than maximize their comfort and enjoyment. Go to a grocery store before you arrive and buy a case of water. A small bottle at the resort will cost $9.
Jennifer
Stayed 4 nights in Mar 2024
Response from Jasmine on Mar 25, 2024
Greetings Jennifer,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
6/10 Okay
Michelle
Mar 25, 2024
Liked: Staff & service
The property is dated. The rooms are old and there is a tiny tiny gym. The hot tub looks dirty but it’s just old. The staff is excellent. Nice and friendly. After you check in they push you to another deal but it’s really a time share hard sell. Pretty annoying move. Iguana for dinner is overpriced and not great. Don’t bother. This is more of a burger and wraps hotel
Michelle
Response from Jasmine on Mar 25, 2024
Greetings Michelle,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
4/10 Poor
Mina Dawood, Huntington Beach
Mar 24, 2024
Liked: Staff & service
Mina Dawood
Stayed 7 nights in Mar 2024
Response from Jasmine on Mar 25, 2024
Greetings Mina,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback allows us to address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!
Greetings Dane,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort we enjoy creating memorable experiences for our guest.
2/10 Terrible
VUKASIN
Mar 24, 2024
Hotel it’s nice when I am booking we still sale like all inclusive I don’t have anything breakfast everything it’s charging it’s not nice
VUKASIN
Stayed 2 nights in Mar 2024
Response from Gaby on Mar 24, 2024
Thank you for your feedback regarding your recent stay at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. We apologize for any confusion regarding the all-inclusive options. We strive to provide clear information about our offerings, and we will review our booking process to ensure it is transparent. Your comments are valuable to us as we work to enhance our services. We hope you were still able to enjoy your stay with us and we appreciate your visit.
6/10 Okay
Michelle
Traveled with family
Mar 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some updates. The pool and the hot tub look like they need a good scrub. That said the pool area is gorgeous, as is the layout of the outdoors of the property. The beach and the loungers are all pretty old and the Wyndham would be really well served if it just spent the money to upgrade the basics. The staff was friendly personable and really just lovely.
Michelle
Stayed 2 nights in Mar 2024
Response from Gaby on Mar 24, 2024
Thank you for your feedback regarding your stay at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. We appreciate your compliments on our friendly staff and the layout of our outdoor areas. We will take your comments about the pool, hot tub, and beach into consideration for future improvements. We hope to welcome you back in the future with an enhanced experience.
10/10 Excellent
Jalen
Mar 24, 2024
Liked: Property conditions & facilities
beautiful
Jalen
Stayed 2 nights in Mar 2024
Response from Gaby on Mar 24, 2024
Glad you enjoyed your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. We hope to see you again!
It was a perfect getaway and the staff was amazing!
ELIZABETH
Stayed 2 nights in Jan 2024
Response from Acevedo on Mar 22, 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar we enjoy creating memorable experiences for our guest.
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort we enjoy creating memorable experiences for our guest.
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar we enjoy creating memorable experiences for our guest.
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar we enjoy creating memorable experiences for our guest.
I staff extremely nice and accommodating! Can’t wait to go back
Jamie
Stayed 3 nights in Mar 2024
Response from Acevedo on Mar 19, 2024
Glad you enjoyed your experience at Wyndham Grand Rio Mar. We hope to see you soon!
8/10 Good
Thomas
Mar 18, 2024
The room was good but the Hotels TV station in our room did not work. We had to order room service and check-out manually. Flooring was outdated. Our sink drain was very slow.
Thomas
Stayed 10 nights in Mar 2024
Response from Gaby on Mar 18, 2024
Thank you for taking the time to share your feedback about your recent stay. We apologize for the inconvenience with the TV station in your room and the slow sink drain. Your comments have been noted, and we will address these issues promptly to improve the guest experience.We appreciate your understanding and are happy that you enjoyed the rest of your stay with us.We hope to welcome you back for a smoother stay in the future.
Loved the property. Food was a bit expensive but we knew that going in. Overall beautiful facilities, great beach access and plenty of seat availability at the pool. We felt safe and were able to have a nice relaxing getaway
Holly
Stayed 3 nights in Mar 2024
Response from Acevedo on Mar 18, 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
10/10 Excellent
DEBORAH
Traveled with family
Mar 17, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property needs a face lift. Carpets tile all worn. The recreation manager was the best. Worked so hard to get things done
DEBORAH
Stayed 4 nights in Mar 2024
Response from Acevedo on Mar 18, 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Shafonta,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Colette,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Jean,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Beautiful paradise and beach resort with great cleanliness and safety with good food options and super pool resort amenities.
Fawna
Stayed 1 night in Mar 2024
Response from Jasmine on Mar 16, 2024
Greetings Fawna,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Mayra,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
8/10 Good
Jeffrey
Mar 15, 2024
Liked: Staff & service
Jeffrey
Stayed 5 nights in Mar 2024
Response from Jasmine on Mar 16, 2024
Greetings Jeffrey,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
I would recommend this place. The staff make a huge difference, they go out of their way to assist you and listen.
Rafaelina
Stayed 5 nights in Mar 2024
Response from Jasmine on Mar 16, 2024
Greetings,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
6/10 Okay
agnes
Traveled with family
Mar 14, 2024
Liked: Cleanliness, staff & service
Nice place, pleasant staff. Outdated rooms and appliances. Markedly overpriced restaurants with no nearby budget friendly choices
agnes
Stayed 4 nights in Mar 2024
Response from Reservations Team on Mar 14, 2024
Dear agnes,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay.Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.
Absolutely beautiful property with amazing views. Right on the beach. Can hear the sound of the ocean from my room
Ebonie Ziarre
Stayed 3 nights in Mar 2024
Response from Reservations Team on Mar 14, 2024
Dear Ebonie,Thank you for taking the time to tell us about your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
Dear Kyle,Thank you for taking the time to tell us about your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
We had a wonderful stay! The staff was very helpful and genuinely kind. The restaurants on the property were wonderful. The golf course was absolutely beautiful. The pool and the beach were exactly as they were pictured loved our stay and if we come back to Puerto Rico we will stay here again.
Marie
Stayed 7 nights in Mar 2024
Response from Jasmine on Mar 13, 2024
Greetings Marie,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Dear Robin,Thank you for taking the time to tell us about your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
Greetings Nadia,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Beautiful property if you are looking to relax!
Room was clean and comfortable.
Pool & beach were fabulous. Ate at the resort, food was good, service excellent. Had a car so we were able to go off the resort, great bakery down the street with breakfast sandwiches.
Close to rainforest.
Sandra
Stayed 6 nights in Feb 2024
Response from Reservations Team on Mar 7, 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
A beautiful location with a very clean property and rooms.
Kenneth
Stayed 6 nights in Feb 2024
Response from Reservations Team on Mar 6, 2024
Dear Kenneth,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Dear Karin,Thank you for taking the time to tell us about your experience at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
4/10 Poor
Carlos
Traveled with partner, Traveled with family
Mar 6, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There was a dehumidifier and industrial sized garbage can outside of our TWO rooms running 24 7 the ENTIRE TIME on the last 2 days there was a huge water leak that caused there to be 3 adults a water extractor in addition to the dehumidifier and industrial sized garbage can running at all times
We notified management so you would think there would be an accommodation change if there was an ongoing issue
The island is beautiful restaurants had yummy food beach and pools were nice but I’d make double sure you know you won’t be in a construction zone because the hotel staff at the front desk will not move you or care that there is a machine as big as a refrigerator and a cafeteria size garbage can to navigate around that will keep you up all day and night so you will get zero rest if you expect that on vacation
Carlos
Stayed 4 nights in Mar 2024
Response from Reservations Team on Mar 6, 2024
Dear Carlos,•Thank you for sharing your recent experience at the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort. We appreciate your review and are truly sorry to hear about the level of service our team provided you with. This is concerning as our team members are dedicated and committed to providing our guests and members with superior levels of customer service. Truly sorry to hear that this was not provided to you. Nevertheless, please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.
Greetings Clarice,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Extremely kind and comforting staff and such a relaxing atmosphere and experience. The staff definitely makes an effort to cater to each guests needs.
Ciarra Kerena Monteiro
Response from Reservations Department on Mar 1, 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us and that our staff provided you a remarkable service. We hope to see you soon!
Beautiful property with such an amazing access to the waterfront. It’s a bit of a drive from San Juan but the combination of the rainforest on one side and ocean on the other is just spectacular.
Shweta
Stayed 4 nights in Feb 2024
Response from Reservations Team on Feb 28, 2024
Dear Shweta,Thank you for selecting the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Beautiful pools and beaches. The restaurants and service were great. It was the perfect getaway.
Janet
Stayed 4 nights in Feb 2024
Response from Reservations Team on Feb 28, 2024
Dear Janet,Thank you for selecting the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
10/10 Excellent
Tendoh, Centerville
Traveled with family and small children, Traveled with group, Traveled with family
Very kid friendly and lots of pools to bask in depending on your mood. Very friendly staff and Ms. Magda was amazing.
Tendoh
Stayed 5 nights in Feb 2024
Response from Reservations Team on Feb 26, 2024
Dear Tendoh,Thank you for selecting the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Dear Richard,Thank you for selecting the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
8/10 Good
James
Traveled with family
Feb 24, 2024
Liked: Cleanliness, amenities
More dinning options, particularly around breakfast time. You either have a large buffet or very limited selection of baked goods.
James
Stayed 7 nights in Feb 2024
Response from Gaby on Feb 25, 2024
Dear James,Thank you for staying at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort. We appreciate you taking the time to provide us with feedback of your stay. We are sorry to hear you were not pleased with your menu selections. It is insightful to know how our guests experience each individual item, as every feedback becomes an opportunity to grow. We want to ensure you that we have shared your feedback with the leaders of our Food & Beverage department. We do hope you give us another opportunity to share a more positive experience with you.
10/10 Excellent
Susan
Feb 24, 2024
Susan
Response from Jasmine on Mar 20, 2024
Greetings Susan,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Brooke,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Greetings Sierra,Thank you for selecting the Wyndham Grand Rio Maras your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Response from Reservations Department on Feb 17, 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
10/10 Excellent
Scott, Alexandria
Feb 13, 2024
Scott
Stayed 3 nights in Feb 2024
Response from Jasmine on Mar 20, 2024
Greetings Scott,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!
Gorgeous views and a little outside San Juan ! Loved it
Morgan
Stayed 4 nights in Feb 2024
Response from Gaby on Feb 11, 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort we enjoy creating memorable experiences for our guest.
Greetings Emilio,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!