Ratings based on 1,551 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great R/R

Posted Aug 25, 2014
Best R/R place. Hotel had alittle of everything & if you needed more excitement there are many excursions to pick from w conceirge. Staff was a professional & polite
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Second stay within 8 months

Posted Aug 25, 2014
Pros: I Loved the friendly atmosphere. All the staff were more than willing to be of assistance and with a smile. Always made us feel comfortable.
Cons: Longer pool hours, 9pm is very early to close.
Location: Local food strip on RT 3 right outside hotel entrance. El Yunque rain forest mins away, marina to go snorkeling on private islands only 20 mins away
beautiful CLEAN updated hotel, pool area, beach. Friendly staff. Newly renovated rooms. I most definitely recommend the Wyndham Grand. When I go back to Puerto Rico, I will be going back for a 3rd stay at the Wyndham.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 24, 2014
Room smelt like smoke or musty. View was excellent. Chair was stained. Hallway carpet stained and worn. Grounds, Gardens and pool was great. Restaurants were very good and decor was nice. Check in and out was flawless. Enterprise car rental staff was more helpful than the Concierge desk staff. We stayed Monday - Saturday. No night life till Friday. People in room next to us ordered room service and the tray stayed on floor for two days and nights. Housekeeping dropped the ball. Hotel is going through a renovation which is despritely needed. The wait staff all around was good.
Comment from Hotel Management
Aug 27, 2014 by RioMarPuertoRico, Hotel Management
Dear Valued Guest, Thank you for the gift of feedback. Our ultimate goal is satisfied guests and we are truly sorry this was not your experience. I can assure you this is not the norm. We enjoy a high percentage of guests with good experiences who then decide to visit us again. We are making improvements to our resort and I am sure our future guests will love the results. I hope you decide to visit us again and enjoy our renovated facilities. GRAND regards, Danny Williams General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Ocean View, resort grounds...

Posted Aug 24, 2014
Pros: Great view and beach access within the property. Great staff who were very welcoming
Cons: Cleanliness in the bathroom vent (rusty) and more self-parking.
Location: Great location, very close to El Yunque National Rainforest, Fajardo (place to catch the ferry for the islands of Culebra and Vieques) and much more.
Great hotel staff service! We went for vacation. Greeted by friendly staff, English speaking, though I speak some Spanish, it's great to know that I won't have to be an expert to get some information/service. Great hotel view, as we had an ocean view room, clean living space... but the bathroom vent was rusty. When we did ask for new set of towels, we were unfortunate to have gotten towels that were "Clean" but were rather dirty.. Towels were stained with things, and it was hard to use. Not sure that this was necessarily the fault of staff who handed those to us, but really more so of their laundry facility. That was rather disgusting. Parking was good until the last night, when we had to park far as it seemed to be check-in night, and we got in a little late (so self-parking was already full, this was only 1-floor of self-parking). On our last night of stay, new guests next door started to "party" at around 2 AM, and mind you we were trying to get some rest before our morning flight. Had to call front desk and they took care of it :) To the great things about this place, they had beach access in their property and it was rather gorgeous. In hindsight, we wish we would've spent more time here, did take some pictures, played in the water, etc. The hotel/resort also offers excellent grounds for the golfers out there (I didn't get a chance to do this personally, but saw people that did), with lush greens. Area was secured from what we could tell.
5 out of 5
Recommended
for Everyone
by A verified traveler from SAN ANTONIO, TX.

Just perfect!!

Posted Aug 24, 2014
Pros: Everything and everybody.
Cons: Be nice if you'd have a happy hour.
Location: Jet ski on site, rain forest atv about 5 minutes away. Local restraunts had great food at reasonable prices and the Wyndam Japanese restaraunt was gre
Unbelievable trip. Staff was great, rooms were great in fact it was all just PERFECT! We will be back at Thanksgiving time.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel.... beach nice... pool excellent

Posted Aug 23, 2014
Pros: Loved the choice of restaurants/bars.
Cons: The restrooms out by the pool area.
Location: The locations was nice if you didn't ever want to leave - which you really don't have to. If you do leave the hotel be sure to have good directions.
The hotel was beautiful. We loved the choice of restaurants and bars which were all great. The kids pool was great - located by Tiki Bar which had great food and drink. The beach was nice but the sand looked more like dirt... it wasn't the white sandy beach we were looking for but water was beautiful. The bathrooms out near the pool area could use updating and a bit more lighting....We had a great family experience and would definitely go back to this hotel.
4 out of 5
by A verified traveler from NY

Nice hotel on the beach

Posted Aug 23, 2014
The hotel was beautiful. It was big and right on the beach. The staff was great, the only problem I had was the fact that everything was SO EXPENSIVE. The food was expensive yet it wasn't even that great. They leave out a lot on the website. Like the fact that you have to pay for the kids club which was one of the main reasons why I picked this resort. It was beautiful but I wouldn't go here again. I recommend renting a car so you can leave the resort when you want because if not you're stranded there.
Comment from Hotel Management
Aug 26, 2014 by RioMarPuertoRico, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our property. Our goal as a team is to create memorable experiences for our guests. Thank you for the gift of feedback. We look forward to your next visit! GRAND regards, Danny Williams General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

Nice resort on the beach

Posted Aug 22, 2014
Pros: It was very family oriented
Cons: Everything closes early. Pools are closed by 9pm. Tiki bar is closed by 6:30pm. Hotel lounge bar is closed by 12pm and restaurants by 10pm
Location: El Yunque rainforest, Bio-bay, Old San Juan
Friendly people, excellent service, and great restaurants. The food was great in every restaurant. The grounds were beautiful and well maintained. Our room was very clean but could use just a little updating. There was an adults only pool with a waterfall and hot tub and a family pool with a water slide. Both were very nice and kept clean. Nice private beach and a tiki bar with dining area. Hotel had a small casino which was fun.
Comment from Hotel Management
Aug 26, 2014 by RioMarPuertoRico, Hotel Management
Dear Valued Guest, I would like to take this opportunity to thank you for taking the time to let me know about your recent stay with us. From reading your notes I can see you definitely took advantage of some of our restaurants, oceanfront pools, and pristine ocean in front of the hotel. We are much honored to have such assets and privileged oceanfront location by the El Yunque Rainforest and feel much honored to share them with our guests. It certainly fills us with great pleasure to hear how much you enjoyed your stay and on behalf of our associates, we thank you once again for sharing and staying with us. We look forward having the honor to serve you again in the near future! GRAND regards, Danny Williams General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, ny

Nice hotel. Very relaxing and calm environment.

Posted Aug 22, 2014
Slept, swam, beach, food and rainforest were all calming events that gave me a nice break from my busy life.
Comment from Hotel Management
Aug 26, 2014 by RioMarPuertoRico, Hotel Management
Dear Valued Guest, Thank you for this wonderful review. We are glad you enjoyed your stay! I hope you decide to stay with us after the renovations are completed. Make sure to visit our website and sign-up for free for Wyndham Rewards, you can earn free stays! Looking forward to your next visit, Danny Williams General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Chicago suburb

Vacation at the Wyndham in Puerto Rico

Posted Aug 21, 2014
Pros: Everything I said above
Cons: We made everything work.
Location: As I said above, the Rain Forest is across the street. San Juan is forty five minutes. The airport is thirty five minutes. Snorkeling was about forty.
The room was great. Perhaps a bit small, but just what I had requested; an ocean front view. When Katie came in and saw the view, she started to cry. Just beyond the many pools (one was adults only) and hot tub was a beautiful, sandy beach with sea gulls and pelicans competing for the closest fish school. Renting a car is a must. It paid for itself, driving through the Rain Forest (right across the street), Snorkeling excursions, side trips and off to old San Juan. We had a few adventures and a lot of relaxation time. Katie said "I'd like to come back here sometime". It's the first time in twenty five years she's said that. Yes it was our twenty fifth anniversary. Couldn't have spent it in a better place. They also have a great convention center.
Comment from Hotel Management
Aug 26, 2014 by RioMarPuertoRico, Hotel Management
Dear Valued Guest, Congratulations to the both of you! We are pleased that you and your wife enjoyed our guest experience, and discovered that almost every aspect of our little paradise met your fulfillment. We hope to have the pleasure of welcoming you back in the not too distant future. Thank you for taking the time to post your thoughts regarding your recent stay at our resort. Warmest regards, Danny Williams General Manager