Ratings based on 1,589 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great hotel overall!

Posted May 15, 2015
Pros: Seemed everyone loved the pools, so we had the beach to ourselves for the most part! I did notice bugs out in the morning and evening. Bring spray.
Cons: It was pretty warm in the room, even with the A/C. Massages at the spa weren't the best, but you can walk down the beach and get some good ones.
Location: We walked to the Zoo. Definitely worth it!! (Rocky path, wear comfy shoes). We walked next door to take a boat ride. Very nice.
I stayed here this week (May 10-14). The hotel is set in a BEAUTIFUL location, and the hotel itself is gorgeous!!! The hotel staff was great! We upgraded to a Premium room, simply for the view, and it was well worth it. The upgrade comes with a free City Tour, discounts at the store and the spa, free internet (NOTE: Internet really only works in public areas. You may be able to get service from the balcony, but not in the rooms.) free room service, a free bottle of Tequila, a free bottle of champagne, unlimited reservations at the specialty restaurants and some other stuff. He gave us the chance to look at both rooms. The view from the regular room was great as well, you just couldn't see the beach. The room we stayed in (2915) had two bedrooms with King beds, and two bathrooms. We had dinner at the specialty restaurants each nights, so I didn't check out the dinner buffet. I LOVED the Italian restaurant. The Mexican restaurant was decent. I wasn't impressed with the steak place. We took full advantage of the Taco Bar. Very good tacos. The breakfast buffet was OK. No complaints, but nothing to write home about. Try out the fresh juices! We had watermelon juice, and some kind of green veggie juice that was delicious. It is about 45 minutes from the airport, and 15-20 minutes from downtown. We took a cab downtown a couple of times. We did a Taco Tour with Vallarta Eats, which was great! I would stay here again in a heartbeat!
Comment from Hotel Management
May 18, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Kay In truth we are very grateful for your comments, especially because it shows you enjoyed your stay with us. We are happy that we have met all your expectations and the promise that you will return makes me much happier. We hope that you return soon. Thanks, greetings.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

5 day vacation

Posted May 15, 2015
Food at Barcelona was pretty good- gets boring after a couple days though.They feed you constantly.We did Club Premiun, but I don't think it was really worth it. Staff is very nice and helpful. Room Service was best part of Club Premium. They brought us anything we wanted within a couple minutes. May is a good time to be there. Good weather and not crowded at all. Quite a few families with babies and kids however which was a little bothersome. Talk to Susy on the beach for excursions. She and her brother Ralph will take you on a private boat trip designed to your interests for a great price.
Comment from Hotel Management
May 18, 2015 by R. Pacheco GM, Hotel Management
Hi Chuck and Sherry First of all thanks for your comments, i really appreciate a lot your opinions, that makes Barceló a much better resort, day by day. We are working to give you the best service and i am be very happy if you return soon to see the improves in what are we working on. Thank you, greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel by the beach

Posted May 13, 2015
Everything was great. The food and the service was incredible. I can't wait to go back.
Comment from Hotel Management
May 14, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Marycruz I am very glad that all your expectations have been overcome, I hope that you return soon. Thanks for youu comment.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Kansas City, Missouri

Loved it. Exceeded expectations

Posted May 12, 2015
Pros: 2 large pools, swim up bar, Barcelo only beach access - free kayaks, snorkeling
Wonderful stay. The staff was nothing but friendly. Lots of activities on site. We even won a free photo shoot. Room was super clean. No such thing as a bad view at this place. Will definitely be returning to another Barcelo resort in Mexico.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Katie It's always a pleasure to hear good comments about our performance, everything that we do is for the comfort of our guests. We will be very happy if you return soon. Thank You.
2 out of 5
by A verified travelerfrom IA

Location and maintenance issues

Posted May 11, 2015
The bad: Major maintenance issues. Dirty chairs, broken light fixtures, broken wires in pool shoved to the side etc. Food was not good. Beach was dirty and high tide brought in junk that wasn't cleaned out in the morning. Beach had tons of public infiltrating it. Not a peaceful atmosphere at all. Location was very far from everything else interesting and lots of cab costs if you want to get anywhere else. No shuttle services The good: Rooms were very clean, beautiful and comfortable. Staff was friendly and very helpful.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello It's a shame the bad times that lived during their stay with us in Barcelo, wish it had been different in every way, through all this my most sincere apologies. We are working to be better, your comments help us to see where we are failing. I hope you return soon and see by yourself the changes we are making to better serve you. Thank you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corato

vacanza rilassante, animazione divertente

Posted May 11, 2015
A due passi dal mare, completo relax; spostamenti con corriera urbana se si vuole visitare la città.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hi Edmondo I apologize for the answer in english but my italian is very poor. I am so thankful for your comment, it is so great that you have enjoyed your stay with us. I hope you return soon. Thanks
4 out of 5
Recommended
for Families
by A verified travelerfrom Colorado

Hotel at the beach

Posted May 10, 2015
Pros: Most everything.
Cons: The beach.
Spent four days here with my family. Very enjoyable. The facilities were very good, the staff was helpful and very friendly.
Comment from Hotel Management
May 11, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Don We are here to serve you, we will be very happy if you return to Barceló soon. Thanks for your comment.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom J.

I love Barcelo puerto Vallarta

Posted May 7, 2015
Great resort highly recommended amazing staff. Going back next May.
Comment from Hotel Management
May 11, 2015 by Rodolfo Pacheco GM, Hotel Management
Hi Dino We are very thankful that we gave you the best service that we can, See you the next year! Thank you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver Canada

Fun activities and nice rooms

Posted May 7, 2015
The people were super friendly and the activities were very fun. The beach wasn't that great, but the bay and the water was beautiful. The rooms were exceptional, but the pool was too hot.
Comment from Hotel Management
May 11, 2015 by R. Pacheco GM, Hotel Management
Hello Calle I'm very thankful for your comment. We are working to improve the service for our customers, I invite you to return soon and see the changes in what are we working on. Have a nice day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Great place for families.

Posted May 5, 2015
Pros: The grounds were nice and well-kept. We had small children with us so didn't try any of the a la carte restaurants but the buffet was always good.
Cons: The AC in the buffet eating area could be turned down a bit, as well as the temperatures of the pools.
Location: Enjoyed very reasonable massages, a facial and a pedicure just down the beach.
A nice resort but, a little far away from the dentist in Mescales. A good resort if you want to just get away from it all. The sand on the beach is kind of gritty so wasn't very good for making sand castles. Also, the red flag was up the entire week we were there (even though we didn't think the water was very rough) so we weren't allowed to take the kayaks out.
Comment from Hotel Management
May 6, 2015 by Rodolfo Pacheco, Hotel Management
Hello Marlene. The tranquility, enjoyment and safety of your family is our biggest importance, unfortunately, there are some things that are not in our hands. I hope your holidays have been amazing and I hope you return soon.