Ratings based on 1,626 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Great hotel with beach access

Posted Jul 4, 2015
Great experience will definetly return. Great service and great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice secluded beach

Posted Jul 3, 2015
the hotel staff were friendly and drinks were good
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Excellent customer service! We had a great family vacation.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice secluded hotel

Posted Jul 1, 2015
Pros: The Mexican foods, the entertainment team, the evening shows, tacos bar, game room and restaurant & entertainment staffs, .. all so wonderful!
Cons: The honesty of the room maid: they stole my makeup items. The pool needs a new filter system. Advertise more all the activities of the hotel.
Location: Hotel is very secluded, close to a small village and the zoo. There is nothing much to do near by except walking around the area, relax at the hotel.
Overall we did enjoy our stay at the Barcelo. Although the hotel is old, but it is quite comfortable. Pros: The foods were mostly good, the room is nice and comfortable, the staffs are very friendly and helpful. The hotel landscape is very remarkable. Free kayak, aqua aerobics, tacos bar & nachos bar , cocktail drinks, and beautiful sunset make our stay enjoyable. Cons: Smoking in the pool area. Mosquitoes, ants, cockroaches and geckos share the hotel ground with us. Capri restaurant is not good. The maid steal personal belongings. Room thermostat doesn't allow us to set lower than 77F. Pool is quite dirty sometimes.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Better than expected

Posted Jun 30, 2015
We booked this hotel at the last minute and wasn't sure what to expect since the reviews were all over the place. The resort was on the far end of puerto Vallarta so it took a while to get there and is a good taxi or bus ride away from excursions, shopping, etc. This was not an issue for us as we were there to get away from the bustle and liked that it wasn't as "touristy" as most vacations spots. The resort was well kept and the rooms were much nicer and bigger than expected. Our AC worked just fine and had plenty of hot water. We had wished our room was closer to the back of the hotel but I'm not going to complain about that as the booking was last minute and it was busy. We ate at two of the three restaurants that were at the hotel, the steak and seafood and the Spanish one. The steak and seafood restaurant was decent, not great but we enjoyed the Spanish one a lot. The lamb chops and the sirloin were our favorite dishes and the nugout ice cream was a hit as well. Only drawback was that they gave you one reservation ticket to use for dinner for short stays so we did complain about this since we paid for all inclusive...they gave us an extra. All-in-all we were very pleased with this resort and would consider returning to stay again.
Comment from Hotel Management
Jul 2, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Jeff It´s always nice to hear a guest happy with the service at Barceló Puerto Vallarta. We are very glad that you take your time to give us your opinion about our work, we took very serious the comments of our customers because this is the way we can give a better service day by day. I hope you can return soon and enjoy once again this nook of the pacific ocean. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Excellent hotel! I will go back again.

Posted Jun 30, 2015
All the employees, were very helpful, excellent hotel to stay. I love it and I will come back here again next year.
Comment from Hotel Management
Jul 2, 2015 by Rodolfo Pacheco GM, Hotel Management
Hi dear Blanca I'm so happy to hear your good comments about our resort. I hope you can return soon and enjoy this experience called Barceló Puerto Vallarta. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from SD

Great food and beach access.

Posted Jun 28, 2015
Loved the close beach access, kayaking, variety of food choices at the buffet and restaurants and he staff was very friendly and accommodating. We would come again. Wished the pools stayed open a little later than 9pm for the adults.
Comment from Hotel Management
Jul 1, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Malory On behalf of all staff of Barceló Puerto Vallarta I say, thank you. Your comments give us the opportunity to notice the things we have to change for better. Will see what can we do about the pool schedule, I invite you to return soon to this nook of the pacific ocean. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from m

10th year wedding anniversary!

Posted Jun 28, 2015
We just renewed our vows with a total of 37 guests invites. We are having the most incredible service ever! The staff is totally amazing catering to the needs of all my guest and treating me like royalty. My coordinater was Nayeli totally outstanding. Definitely 100% recommending it to everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

We had a fantastic time but could be better.

Posted Jun 28, 2015
Fantastic hotel in the best location if you like the quieter side which we do. The staff ranged from excellence to tolerant of our presents, but the most disappointing part was the food which was marginal... So if you're a foodie like I am you'll be disappointed... But that won't stop us from going back, very friendly village and people..we loved our time in this gorgeous part of Mexico.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great Hotel

Posted Jun 26, 2015
We spent a great 6 days at this hotel. They make the all inclusive pkg easy to follow and give good options for food. Buffet has ALL kinds of food. The activities are lots of fun and the nightly shows are entertaining. The pool bar is awesome and the tacos by the pool rock. The concierge could be a little more polite (the excursions desk) but everyone else was great. Lots of options for family fun and a kids play room when you need time alone. Highly recommend!