Ratings based on 1,582 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

food was not very good all meat and chicken over c

Posted May 24, 2015
Pros: beautiful spot great room and serice
Cons: the food
Location: tonys and the palapyas on the beach better food than hotel
been there 5 times service was great food has gone down hill
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Fun get away!

Posted May 21, 2015
Beautiful grounds, good food, and great staff made for a great stay! The entertainment staff go above and beyond to try to help everyone have fun. They learned and remembered our names, and they really love their jobs and it shows! I was on the 9th floor with fantastic views of jungle, pool and ocean. Air conditioning wasn't the best, but it was passable.
Comment from Hotel Management
May 23, 2015 by Rodolfo Pacheco GM, Hotel Management
Hi Brenda Thanks for your comments, these is the only way that we can improve our service and give a better stay to our guests. Thanks a lot for being with us and i hpe that you can return soon. Greetings
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashua, NH

Awesome Hotel.

Posted May 18, 2015
This Hotel is beautiful. The scenery was fantastic. The beach was very nice and private. It is a little further away from downtown but there is a taxi on call all the time. For a van to take you to the city, it is about $37 each way. Less if you want a car. The hotel staff and food was exceptional. All you can eat/drink with great service. There's huts off to the side of the beach where they have massages, bars, and a restaurant right on the beach. The massage was fantastic!!!! $40 for 2 ppl, full body, 1 hour massage! It was great!!! I went twice. There are beach sales ppl nonstop. They will constantly come and ask if you want to go for boat rides or ask if you want to buy any of their items. You can politely decline. If you dont like it, go to the pool area. They are still trying to make a living. We booked an excursion with the hotel called outdoor adventures. It was the best excursion ever! The hotel is very accommodating. I highly recommend going here. Awesome time! The only complaint I have is the heat...Make sure you lather yourself up with sunscreen. Its so hot humid out and the AC needs to be running nonstop. You have to keep one of your keys in a slot in the room to keep the AC on. The first couple of night was very hot and a little uncomfortable in the room. Other than that...this is a fantastic resort.
Comment from Hotel Management
May 20, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello SCarr first of all, thank you for your comment and your rating. We are really happy that your stay with us was very comfortable and amazing, we are constantly working to give a better service day by day. The only thing left is to invite you to return soon and have another wonderful experience with us. Thank you very much, regards!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great vacation

Posted May 18, 2015
Pros: Good pool options. Beach accessible Food options include buffet with good variety, and threee specialty restaurants which each gave nice dini
Cons: Choice of music at poo; could be iproved, given that small kids are present. Some songs, popular with young adults contain profanity not apporppriate
Location: Twenty five minutes from downtown, but an easy and cheap bus ride to town.
Great attention to detail. Staff was universally friendly, respectful, helpful.
Comment from Hotel Management
May 20, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Dave We are very happy that all your expectations are met. One of our priorities is be the most polite and careful with our customers. We will hope that you return soon, Thanks!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great hotel overall!

Posted May 15, 2015
Pros: Seemed everyone loved the pools, so we had the beach to ourselves for the most part! I did notice bugs out in the morning and evening. Bring spray.
Cons: It was pretty warm in the room, even with the A/C. Massages at the spa weren't the best, but you can walk down the beach and get some good ones.
Location: We walked to the Zoo. Definitely worth it!! (Rocky path, wear comfy shoes). We walked next door to take a boat ride. Very nice.
I stayed here this week (May 10-14). The hotel is set in a BEAUTIFUL location, and the hotel itself is gorgeous!!! The hotel staff was great! We upgraded to a Premium room, simply for the view, and it was well worth it. The upgrade comes with a free City Tour, discounts at the store and the spa, free internet (NOTE: Internet really only works in public areas. You may be able to get service from the balcony, but not in the rooms.) free room service, a free bottle of Tequila, a free bottle of champagne, unlimited reservations at the specialty restaurants and some other stuff. He gave us the chance to look at both rooms. The view from the regular room was great as well, you just couldn't see the beach. The room we stayed in (2915) had two bedrooms with King beds, and two bathrooms. We had dinner at the specialty restaurants each nights, so I didn't check out the dinner buffet. I LOVED the Italian restaurant. The Mexican restaurant was decent. I wasn't impressed with the steak place. We took full advantage of the Taco Bar. Very good tacos. The breakfast buffet was OK. No complaints, but nothing to write home about. Try out the fresh juices! We had watermelon juice, and some kind of green veggie juice that was delicious. It is about 45 minutes from the airport, and 15-20 minutes from downtown. We took a cab downtown a couple of times. We did a Taco Tour with Vallarta Eats, which was great! I would stay here again in a heartbeat!
Comment from Hotel Management
May 18, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Kay In truth we are very grateful for your comments, especially because it shows you enjoyed your stay with us. We are happy that we have met all your expectations and the promise that you will return makes me much happier. We hope that you return soon. Thanks, greetings.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

5 day vacation

Posted May 15, 2015
Food at Barcelona was pretty good- gets boring after a couple days though.They feed you constantly.We did Club Premiun, but I don't think it was really worth it. Staff is very nice and helpful. Room Service was best part of Club Premium. They brought us anything we wanted within a couple minutes. May is a good time to be there. Good weather and not crowded at all. Quite a few families with babies and kids however which was a little bothersome. Talk to Susy on the beach for excursions. She and her brother Ralph will take you on a private boat trip designed to your interests for a great price.
Comment from Hotel Management
May 18, 2015 by R. Pacheco GM, Hotel Management
Hi Chuck and Sherry First of all thanks for your comments, i really appreciate a lot your opinions, that makes Barceló a much better resort, day by day. We are working to give you the best service and i am be very happy if you return soon to see the improves in what are we working on. Thank you, greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel by the beach

Posted May 13, 2015
Everything was great. The food and the service was incredible. I can't wait to go back.
Comment from Hotel Management
May 14, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Marycruz I am very glad that all your expectations have been overcome, I hope that you return soon. Thanks for youu comment.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Kansas City, Missouri

Loved it. Exceeded expectations

Posted May 12, 2015
Pros: 2 large pools, swim up bar, Barcelo only beach access - free kayaks, snorkeling
Wonderful stay. The staff was nothing but friendly. Lots of activities on site. We even won a free photo shoot. Room was super clean. No such thing as a bad view at this place. Will definitely be returning to another Barcelo resort in Mexico.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello Katie It's always a pleasure to hear good comments about our performance, everything that we do is for the comfort of our guests. We will be very happy if you return soon. Thank You.
2 out of 5
by A verified travelerfrom IA

Location and maintenance issues

Posted May 11, 2015
The bad: Major maintenance issues. Dirty chairs, broken light fixtures, broken wires in pool shoved to the side etc. Food was not good. Beach was dirty and high tide brought in junk that wasn't cleaned out in the morning. Beach had tons of public infiltrating it. Not a peaceful atmosphere at all. Location was very far from everything else interesting and lots of cab costs if you want to get anywhere else. No shuttle services The good: Rooms were very clean, beautiful and comfortable. Staff was friendly and very helpful.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hello It's a shame the bad times that lived during their stay with us in Barcelo, wish it had been different in every way, through all this my most sincere apologies. We are working to be better, your comments help us to see where we are failing. I hope you return soon and see by yourself the changes we are making to better serve you. Thank you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corato

vacanza rilassante, animazione divertente

Posted May 11, 2015
A due passi dal mare, completo relax; spostamenti con corriera urbana se si vuole visitare la città.
Comment from Hotel Management
May 13, 2015 by Rodolfo Pacheco GM, Hotel Management
Hi Edmondo I apologize for the answer in english but my italian is very poor. I am so thankful for your comment, it is so great that you have enjoyed your stay with us. I hope you return soon. Thanks