Ratings based on 1,418 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Okay place but too noisy, wouldn't go back.

Posted Dec 18, 2014
Pros: Most of the facilities and the location. I walked down the back stairs right onto the beach and swam in the ocean.
Cons: Way too loud, hard to relax.
Location: Good location. Took local bus into town, went ziplining, swam in the ocean.
I liked the hotel in general and the staff, but it was way too noisy all the time and the quality of food at the buffet was not very good. They had a very loud band hooked up to an amp/speakers playing past midnight every night except Sunday. Even with earplugs it sounded like they were in my room. They moved me to another room but that didn't help. Everyone I spoke to at the hotel agreed and was annoyed by the loud music. Loud music blasted at the pool all day too.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

A little bit of paradise!!

Posted Dec 17, 2014
It was a beautiful weekend and the service at the hotel was the best I have ever experienced!:-)
Comment from Hotel Management
Dec 19, 2014 by Rodolfo, Hotel Management
Dear guest, Thank you for your comments. We are glad that you had an amazing time with us. It makes us proud the fact that you recognize the hard work of our staff. Regards, Rodolfo Pacheco - General Manager.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta Canada

Beautiful place by the beach and pool easy access

Posted Dec 15, 2014
Pros: everything
Cons: nothing
Location: like I said everything was easy to access beautiful hotel.
it was a great experience my boyfriend and I loved our stay with the exception of a scwabble it was perfect.
Comment from Hotel Management
Dec 20, 2014 by Rodolfo, Hotel Management
Dear guest, Thank you for your preference, it will always be our pleasure to have you with us. We are glad you had a great time with us, and we will keep working to make it even better next time. Regards, Rodolfo Pacheco - General Manager.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Posted Dec 14, 2014
Cons: Can't think of anything?
Location: We rented a car, but one could use the bus for just 8 pesos to go anywhere.
Everything about the hotel exceeded our expectations. Food, 3 different specialty restaurants for supper and buffet rest. had many choices for everyone. Staff was very efficient and accommodating. Drinks flowed freely.
Comment from Hotel Management
Dec 20, 2014 by Rodolfo, Hotel Management
Dear guest, We are more than glad to know that you had a great experience with us, thank you for sharing your comments about it. It's our pleasure to have you here with us, and we hope to have you back. Our staff it's really commited to give you the service you deserve, with your comments you encourage them to keep working on the line of excellence. Regards, Rodolfo Pacheco - General Manager.
3 out of 5
by A verified traveler

This property is declining

Posted Dec 14, 2014
Rooms are in need of upgrades and repair. The food was disappointing. We were celebrating our anniversary and were to have champagne delivered to our room. When it did not arrive, we contacted the front desk and were told it would arrive in 5 minutes. It took 3 more calls, a trip to the front desk and 2 hours to receive the champagne. The premium upgrade is not worth it. Most guests at the hotel were upgraded to premium rooms at no charge. We paid $60 per day. The premium room was hit or miss. The beverages were not restocked regularly. The snacks were better than what was available on the property. We have been to this property many times over the last 25 years and will not likely return.
3 out of 5
by A verified traveler

The hotel could improve.

Posted Dec 11, 2014
Pros: Our room was very nice and those that cleaned our room were amazing. The room was spotless!
Cons: The way they treat guests could be improved.
Location: The location is great!
Our room was great and was cleaned very well daily. The staff couldn't really accommodate guests due to management restrictions. You are only allowed one towel for the pool no exceptions. We arrived and wanted to have dinner in one of the restaurants our first night and we couldn't because they were already booked for the first two days of our stay. They said we should have booked before we arrive however no notification was sent to us to let us know to do so ahead of time. The Italian restaurant was excellent however all the other food was just ok. We booked a club level room with a special concierge however there was always a wait for the concierge so it really wasn't a perk, we always ended up using the regular concierge. Beware of bugs called No-See-Ums on the beach. They should issue a flyer when you arrive. They have bug spray for them by the towel desk but we didn't know about it until the last day of our trip after many bites.
Comment from Hotel Management
Dec 14, 2014 by Rodolfo, Hotel Management
Dear guest, Your comments help us improve to give you the best service that you deserve, thank you for sharing them with us. We regret your experience wasn't as good as you deserve. We are going to take matter on this inmediatly. We hope you can give us later the chance to have you back in our hotel. Regards, Rodolfo Pacheco General Manager Barceló Puerto Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler

This hotel, restaurant and staff was 5 star!

Posted Dec 10, 2014
I had never stayed at a Barceló Hotel so this experience far exceeded my expectations. I would definitely look for another Barceló Hotel when I plan my next vacation. The bar is set so high by this property & staff that it would be hard to compare it to another hotel.
Comment from Hotel Management
Dec 14, 2014 by Rodolfo, Hotel Management
Dear guest, Thank you for sharing your comments with us, we are more than glad to know that you had an amazing experience in our hotel. All the Barceló Hotels chain works on the highest quality standards, you will have another good impression when you get to visit them, for sure. Regards, Rodolfo Pacheco General Manager Barceló Puerto Vallarta
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Awesome Hotel

Posted Dec 10, 2014
Pros: It had everything, game room, activities, workout room,shops, restaurants, and great food.
Cons: I can't think of anything.
Location: We were a 15 minute bus ride from downtown Puerto Vallarta, walked the beaches visited more shops and restaurants.
This is was the first time staying in an all inclusive hotel, this will not be our last. The entire staff at the Barcelo Puerto Vallarta should be commended for their professionalism and hospitality. Very attentive. Enjoyed my stay.
Comment from Hotel Management
Dec 14, 2014 by Rodolfo, Hotel Management
Dear guest, We are glad you got a great impression from us, all our staff is always working to give you the service that you deserve, thank you for your comments, that encourage us to keep working. Regards, Rodolfo Pacheco General Manager Barceló Puerto Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Gorgeous hotel on a private beach in a cove of the ocean. Hotel is surrounded by beautiful mountains with huge trees. Hotel staff are very friendly and personable. The staff is genuinley nice, not a fake nice like some other places.
Comment from Hotel Management
Dec 14, 2014 by Rodolfo, Hotel Management
Dear guest, Thank you for your comments and for yout preference, our staff is always working to give you the best from us, it's our pleasure to serve you the way you deserve. We hope to have you back soon. Regards, Rodolfo Pacheco General Manager Barceló Puerto Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff. All staff goes above and beyond !

Posted Dec 9, 2014
Pros: Service! We had a suite, and it was awesome!
Cons: Not crazy about the vendors on the beach. Buffet could be better.
Stayed there last week for my 50th birthday. We had an amazing stay. Buffet is so so, but the sit down resturants and the taco bar were perfect. Would definatly stay again, in fact we were here 13 years ago. Best staff :)
Comment from Hotel Management
Dec 14, 2014 by Rodolfo, Hotel Management
Dear guest, We are glad you had an amazing time with us! Thank you for your preference, you encourage us to keep working on giving you the best service. We expecting to have you back like always. Regards, Rodolfo Pacheco General Manager Barceló Puerto Vallarta