Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
80% of guests recommend
2.8 Room cleanliness
4.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Beautiful views, but the staff seems disorganized

Posted Feb 26, 2014
We had an amazing view, but the staff was disorganized, the sheets were sticky and the pool area very crowded.The restaurant hours were weird because it is also an all inclusive. The food was expensive and although the buffet was extensive, it didn't taste very good,
4 out of 5
Recommended
for Everyone
by steve from colorado

nice stay : )

Posted Feb 14, 2014
Pros: people were having fun...lots of activities in the evening
Cons: timeshare ppl less agressive
Location: the marina is walking distance....easy and cheap to catch a cab to anywhere..going on a trip to yelalpa was the highlight...i hung out in old vallarta
The hotel staff was great, going out of their way to be helpful as my arm was in a sling......nice 18th floor room with nice balcony.....super nice staff, and in-house DRit was nice to relax with good room service...timeshare folks are a little pushy.....overall,,,for the price,,,excellent
4 out of 5
Recommended
for Everyone
by steve from colorado

nice stay : )

Posted Feb 14, 2014
Pros: people were having fun...lots of activities in the evening
Cons: timeshare ppl less agressive
Location: the marina is walking distance....easy and cheap to catch a cab to anywhere..going on a trip to yelalpa was the highlight...i hung out in old vallarta
The hotel staff was great, going out of their way to be helpful as my arm was in a sling......nice 18th floor room with nice balcony.....super nice staff, and in-house DRit was nice to relax with good room service...timeshare folks are a little pushy.....overall,,,for the price,,,excellent
2 out of 5
Recommended
for Business Travelers
by Sam from Torrance

Needs renovation ASAP

Posted Feb 13, 2014 on Hotels.com
I stayed there for four days and the view is amazing . But this hotel needs renovation ASAP . This place is old and nasty . From the stupid bathroom to the bed and lighting of the room to the blind etc.... But I had a million dollar view the best view ever in Vallarta .
3 out of 5
Recommended
by Vanlee from London

Not a new opening

Posted Feb 5, 2014 on Hotels.com
Hotel was advertised as new opening and was not! Was as in fact a holiday inn . Have no problem with holiday in but paid for stay under the impression it was a new opening.would have stayed in another Hotel if I was aware of the truth before paying. Was very tired on arrival after 5 hours travelling to get to Hotel or would have demanded refund.Mexican staff were very good . Will stay at Westin next time ,for little extra payment.This Hotel was old with a splash of new paint nothing close to being a new opening as advertised.Still nice views but this Hotel is not as advertised and had all it's previous history comments erased - clever advertising ! Just like the on site salesmen that hound you to go to buy there time share products - this should not be allowed on a family resort . Will not return