Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Our first time in Puerto Callarta

Posted Dec 25, 2014
The staff was excellent friendly and everyone had a smile attitude Our room was dirty and the shower curtain was missing we arrived late in the evening. But the next morning the manager made sure our room was spotless and he comp us brakefast the next morning. They made up for the inconvenience We will defitnetly go back!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful secluded beach hotel

Posted Dec 18, 2014
Beautiful secluded beach hotel, but elevators broke while we were there. We were trapped in elevator for about 15 minutes first time. Second time able to jump out. No running water once, sometimes no hot water. Pretty cool rooms though. They are huge and great views. I would spend half your trip here and half back closer to the city, which is what we did.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

To quiet hotel with almost private beach.

Posted Dec 1, 2014
Pros: To kindly people , confortable rooms and good services on the beach, restaurant, and pool.
Cons: please I would like a coffee in the room a day
Location: its nice close to the town and silence at the same time. good services.
To confortable, kindly people. nice in dinning nice and comfortable dinning. wifi network does not work. better management reporting what viber app and foreign phones. better inform virtual state agencies on the reservation. nice and comfortable dinning. wifi network does not work. better management reporting what viber app and foreign phones. better inform virtual state agencies on the reservation. nice and comfortable dinning. wifi network does not work. better management reporting what viber app and foreign phones. better inform virtual state agencies on the reservation. nice and confortable dinning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente comida, playa y servicio

Posted Nov 24, 2014
Pros: la playa , la comida y el servicio
Cons: la cantidad de bebidas incluidas en el todo incluido
me gusto el hotel, apesar de posibles situaciones problematicas, el personal del hotel logro satisfactoriamente resolverlas y dejarme muy satisfecho muy amables todos los del personal, y la comida deliciosa, me gustaria que el todo incluido aplicara con otras marcas de vinos, en general me gusto el hotel y lo recomiendo
4 out of 5
Recommended
for Couples
by A verified travelerfrom zac

Sin preocupaciones

Posted Nov 21, 2014
Pros: Las habitaciones y la playa.
Cons: El transporte al centro y agua caliente en la alberca.
Location: viajes en lanchitas y motos acuaticas excelente .
Todo estuvo perfecto y muy barato , la playa muy bonita y el agua excelente, opino que les falta a la agencia EXPEDIA ponerse más en contacto con el hotel , por que la incertidumbre de no saber con exactitud cuando le van a cobrar a uno , no lo deja estar tranquilo, por otro lado pague menos de lo que me habían dicho así que , fue excelente, muchas gracias y seguro vuelvo a hospedarme en este hotel. otra cosa, los camiones pasan muy seguido en el hotel , la distancia no es problema.
3 out of 5
by A verified traveler

Hotel normal, viejito, pero con una super playa

Posted Nov 19, 2014
una excelente playa, hotel viejo y con detalles de servicio en habitaciones. pésima comida y baja disponibilidad de bebidas. una excelente playa.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Pebble Beach, CA

Beautiful surroundings and view from our room.

Posted Nov 16, 2014
Pros: lovely relaxing environment
Location: Too far from town.
Had to leave early due to 40 minute taxi ride to convention we attended daily.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Baja California

Muy placentero frente y cerca de la playa.

Posted Nov 9, 2014
Pros: Una vista muy agradable frente a la playa con camas cómodas para en verdad descansar.
Cons: La tina está en "hoyo" y no se va bien el agua, que da el charco del jabón con que te bañas. El gimnasio poner una caminadora, parece abandonado.
Location: Lo cercano es Mismaloya y El Edén que vale la pena conocer. Rentando carro es cómodo llegar al centro.
Bueno el bufet y el servicio en la piscina aunque el servicio de toallas lento.
2 out of 5
by A verified traveler

Instalaciones deficientes

Posted Nov 8, 2014
No podemos decir que pasamos vacaciones desagradables en este hotel, pero tampoco que fueron las mejores. Las instalaciones dejan mucho que desear, los elevadores viejisimos e inservibles la mayor parte del tiempo (nos quedamos atorados 5 min en uno de ellos, despues ya teniamos miedo de subir), el aire acondicionado de la habitacion sonaba como motocicleta y no podias ni siquiera platicar, la primera noche nos quedamos sin agua caliente, falta iluminación a partes del hotel. Por lo demás, la playa en excelentes condiciones y muy limpia, la alberca muy regular, muy buena vista, el personal siempre nos trato muy cordial y amablemente, ellos son los que salvan la puntuacion aunque por razón desconocida la señorita de la limpieza nunca nos hizo favor de lavar las tazas de cafe y los vasos de agua (!).
3 out of 5
by A verified traveler

Posted Nov 7, 2014
The room smelled like mildew, the armoire had mold on it, and the ice bucket was full of water. Despite the "do not disturb" sign the maids came in the room to clean. The bellhops were very excellent and helpful. The front desk staff was also great even though they were understaffed and busy. One of the concierge staff tried to sell us a day trip but refused to take money near the other workers. We were asked to lie about where we were going and meet him downstairs to finalize "the deal".