Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Cons: room cleanness, especially bath tub
Made reservation 2 weeks before arrival. Had requested a king size bed and was given 2 double beds. Notified the front desk and costumer service rep. and although they said they would resolve the next day, they never did! After a long drive from Guadalajara to Pto. Vallarta, we just wanted to shower and relax, but unfortunately, the bathtub had an awful scum stain around the tub and the floors felt sandy and looked dirty! We informed the front desk and they did send someone to clean the tub, which I would rate a 3 from 1-5. On the first morning we got a call from the customer service rep. and somehow we agreed to a membership presentation that took away most of our morning! The restaurant staff were amazingly courteous and friendly! The food was great! The beach was spectacular!! On the last day, after my husband requested a late check out, the attendant, Jose, was very kind and offered the late check out at no charge, and when we returned to our room in the afternoon they had brought a beautiful fruit tray and a bottle of champagne!!! That was a surprise and kind gesture. The place is great and with more cleaning details it can be excellent!
2 out of 5
by A verified travelerfrom michigan

Hotel close to beach

Posted Feb 27, 2015
Hotel is close to a small beach which is nice. The location is approximately a twenty minutes cab ride from the Malecon. If you plan on just relaxing by the pool all week it would be OK. The pool area, lobby, and grounds were well taken care of. My room was on the eighth floor, which was all great view, but the maid service left a lot to be desired. Every day we were left without towels, or bathmat, or face cloths. First day we had coffee for room, after that I was told I could have it, but would be charged for it, even though paperwork in the room stated it was supposed today be supplied.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Nice beach compared to downtown beaches

Posted Feb 24, 2015
Great hotel for the price. Just 10-15 min drive to downtown. Has a nice beach where you could actually get in. All inclusive is not worth it not much selection at the buffet. Take a taxi and enjoy good food downtown.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom near Vancouver BC Canada

fabulous view of beach and luxury pool area

Posted Feb 24, 2015
Pros: 9th floor room balcony overlooked thundering waves and the whole pool/restaurant complex. Mexican buffet on Saturday night and breakfast buffet
Cons: We had booked a room with 2 beds but were given one with a king bed and jacuzzi--totally didn't need or want a jacuzzi and really wanted 2 beds.
Location: fabulous beach access; jungle mountains on the inland side; unique zoo nearby; just close enough to PV to be easy access but far enough to be private
We were at a condo in Puerto Vallarta shared with our adult son's family, but wanted a private Valentine's Day getaway. The location and luxury of this hotel was delightful.
1 out of 5
by A verified travelerfrom Heber, CA

Very disappointing experience!!!

Posted Feb 23, 2015
Pros: Ocean view.
Cons: Very unclean.
Location: Other than the view, stay away from this hotel.
Staff was rude. Elevator was bumpy. No ice machine, no power in the room. There were hairs on the bed! Floor was also dirty and the Jacuzzi had stains. They never turned the power on even after we complained, they basically forced us to leave and did not offer any compensation or option for our inconvenience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tijuana b.c. méxico

Hotel pto. Vallarta

Posted Feb 23, 2015
Muy bien tranquilo amables y cordiales su personal. Limpio . Muy recomendable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BC canada

Posted Feb 22, 2015
Pros: staff was very good
Cons: Updating the rooms
Location: It is a quiet location and we enjoyed that. If you to party hard stay in PV. If you don't mind a little travel to find locate restaurant.
We enjoyed our stay and the room was clean, it was to bad we could no go swimming in the ocean , due to the big waves.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB Canada

Beautiful hotel on lovely private beach

Posted Feb 22, 2015
Pros: We enjoyed everything about the hotel, pool facility and beach.
Every room has a fantastic ocean view. The rooms are large and well appointed. Staff are friendly and very helpful. The hotel is located approximately 8 km south of town with a local bus running frequently on the road behind the hotel. There are two restaurants on the property and one next door with good selection and variety.
3 out of 5
by A verified travelerfrom Denver, co.

Food disappoints

Posted Feb 17, 2015
Pros: The staff and ocean facing balconies.
Cons: Food should be made edible.
Location: Very far from town.
The beach is so steep that many people have difficulty entering the ocean and exiting. The food is just flatly poor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, Texas

Nice location

Posted Feb 15, 2015
Pros: Location
Cons: Though the rooms are clean, they need updating and the AC needs some help.
Location: Location is good, and there are plenty of things to do in PV area.
We've been going 2 to 3 times a year for the last 6 years. The staff is great and the beach is one of the better ones. Taxis and buss service is right out front.