Ratings based on 500 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from whitecourt

Stay away from this hotel

Posted Jul 30, 2015
Choosing this hotel was a big mistake. We came there around 3pm to check in but the room wasn't ready yet. We waited for like an hour to finally get in the room. Of course there are no towels in the room, bathroom sink was leaking, and it was like 30 degree Celsius in the room, air conditioner isn't working. Called them for our first night to get it fixed but the maintenance guy just adjusted the thermostat and didn't check if the air conditioner is blowing cool air or not. On our 2nd night we called them again coz it's really warm in the room but nobody came. We couldn't sleep that night. They don't even have a fan in the room. Swimming pool has a vomit and some kind of sanitary napkin. Other than that, the hotel looks nice from the outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
Me gusto xq esta la playa cerca al hotel y se me hace muy bien que haya un snack y que los meseros estén al pendiente de los huéspedes solo falta incluir mas cosas de comida para niños pero en lo demás muy bueno👍🏻
3 out of 5
Recommended
for Everyone
by A verified traveler from D F

Hotel en la playa

Posted Jul 27, 2015
En general muy bien, solo que la habitación es un poco pequeña
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Estimado Huésped: Gracias por su comentario y estamos a la espera para recibirlo pronto otra vez. Cordialmente Jorge Rebolledo Chief Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from

Posted Jul 20, 2015
Great location, good hotel would recommend to friends and will return
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Guest: Thank you for sharing your comments with us, gives us great joy to know that you are want to being back. Looking forward to host it you soon. Cordially Jorge Rebolledo Chief Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

PERFECTO!

Posted Jul 6, 2015
Pros: Staff (especially Jorge at the pool!!!), hotel rooms (request ocean side and higher up to avoid noise), food options, and location
Cons: It would have been amazing if there were more snack options offered throughout the day. Also, the bars were not open as early as we had hoped
Location: 10 minute walk to boardwalk- clubs/bars and also souvenir shopping. Lots of activities on the beach. 15 min drive from airport.
Stayed at this hotel for 5 nights and had the best experience ever! The staff is extremely helpful, the food exceeded my expectations (no problems being a vegetarian), the facilities were clean, location was central to everything we wanted, and the drinks were delicious. We were a little skeptical at first, but overall we had an amazing time here!
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Sammy: We appreciate describe their memorable experience, which will make our future guests live through their lines the experience of staying with us and also want to be pampered like you . I hope you give us the opportunity to have you again in a near future. Cordially Jorge Rebolledo Chief Concierge
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice comfortable hotel with great location

Posted Jul 5, 2015
Pros: Location and service.
Cons: The rooms can be updated on certain areas and our first room had a funky smell. We were changed to another room.
Location: Several restaurants around, shopping, ATM.
Spent four nights and five days at Buenaventura Grand Hotel with my two kids (12 and 10 ), my mother and myself. We had a great time. The staff is very polite and courteous. Specially some of the waiters at the beach and the animation and kids club staff. The food at the Sunset Restaurant had good quality and is delicious. The service was great! Too bad we couldn't stay for the Mexican night on friday night. This is a great option if you are looking for a fair price, location and a family oriented hotel. I will definitely return if in the area.
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Marcela: Thank you for give us your the time on your comment and for let us know about the great time that you and your family spent with us, give us great joy that you enjoyed your stay, We hope you give to us the opportunity to take care of you again, now on friday to live the mexican night. Cordially Jorge Rebolledo Chief Concierge
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!!!

Posted Jun 17, 2015
We had a great time. The staff was so friendly and very accommodating. The hotel needs some updating and better WiFi speed.But overall, we were very pleased and would stay there again. FYI, please tip the staff. They work very hard and do not make much.
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Guest: We glad to know that you spent a great vacation with us and even more pleased that you want to return. Will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Worth the money.

Posted Jun 12, 2015
I say that this resort is worth your money but there are a few things to consider. The resort is a local spot on the weekends, filled full of families and lots of children. Multiple times we waited for extended periods of times for our drinks at the bar and tableside at dinner. The servers at the pool and on the beach were very attentive. The rooms could use some updating but overall clean. Bottom line is this, I would stay again.
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear T.C.: Thank you for sharing your comments with us, give us great joy to know that you are want to being back with us and know that you spent a great vacation. Looking forward to host it you soon. Cordially Jorge Rebolledo Chief Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great food, amazing staff, beautiful views.

Posted Jun 9, 2015
Pros: Everything.
Cons: Possibly more activities in the pool area during the day.
Location: It's within a walk of downtown Puerto Vallarta!
This was my first visit to Puerto Vallarta, and the Buenaventura made it an amazing experience. I went with my girlfriend and the staff were extremely friendly and accommodating. The food was great and they had different buffet selections everyday to keep you from getting sick of eating the same stuff over and over again.
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Andy: Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, gives us great joy that you enjoyed your stay, will waiting to hosting you soon again. Cordially Jorge Rebolledo Chief Concierge
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2015
We had a great time. Very good food. The staff is very friendly and efficient.
Comment from Hotel Management
Jul 31, 2015 by Hotel BVG, Hotel Management
Dear Guest: We glad to know that you spent a great time with us. we hope you give to us the opportunity to take care of you again. Cordially Jorge Rebolledo Chief Concierge