Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2014
excellent, good food, short of entertainment. great staff.
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

great location and staff

Posted Aug 19, 2014
Cons: the hard sell for the time share - you have to go and find out about what is on at the hotel, and then you are offered discounts
Location: pools on site, or walk onto the beach. water sports available. can walk to shops or into the old town
right on the beach, and not too far from the boardwalk and old town. hotel staff were excellent - friendly, helpful, and very hard working. would definitely stay here again.
Comment from Hotel Management
Aug 21, 2014 by Cesar, Hotel Management
Dear Kay, thank you for staying with us and thank you also for sharing all your experiences, it helps us greatly are very happy to know that you will come back to our hotel, we are proud that you liked our hotel, our service our employees and Puerto Vallarta. hope you soon on your next visit, Sincerely, Cesar Soto RD MANAGER
1 out of 5
by A verified traveler from Puerto Vallarta

The worst hotel. Dirty mold

Posted Aug 16, 2014
The rooms where dirty with mold and no air broken windows toilets didn't flash front desk staff didn't want to help. Lots of guest complain about the service and rooms and the conditions.
Comment from Hotel Management
Aug 24, 2014 by Cesar, Hotel Management
Dear Miss Julia, best regards, first of all my sincere apologies, I assure you that we have already taken action to prevent further damage to rooms happening, likewise the attention of the reception staff improved substantially since we are training and providing tools to help them to follow up on the reports of our guests, we are confident that your next visit will find these positive changes. Once again thank you for sharing your comments, they help us to improve our service. to be honest, Cesar Soto romms DM
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great location

Posted Aug 4, 2014
Great staff, location and fun place for kids with activities. Rooms are very basic.
Comment from Hotel Management
Aug 19, 2014 by Cesar, Hotel Management
Dear Rene from Texas, thank you for choosing us as your home away from home, thanks for sharing your experience with everyone, we are very pleased that you enjoy our service, the location near the boardwalk and activities for children, we are working room to improve. hope you come back soon. Sincerely, Cesar Soto RD Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Great for the money. Jorge at the beach and the pool made our stay great.
Comment from Hotel Management
Aug 19, 2014 by Cesar, Hotel Management
Dear Guest, Thank you for choosing us as your home away from home, and we are very pleased that you enjoyed your stay, thanks also to share your rating and comments, this motivate us to continue our philosophy of service, Jorge was very happy that your mentioned it, THANKS! We hope you come back soon, Sincerely, Cesar Soto RD Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent service, next to beach

Posted Jul 19, 2014
Staff was incredible. My only complaint is that the room doors are thin and All the outside noise comes in so it's hard to sleep at night. Other than that this place was amazing.
Comment from Hotel Management
Aug 19, 2014 by Cesar, Hotel Management
Thank you, greetings from everyone who enjoyed working in this beautiful hotel, GRAND BONAVENTURE, Thanks also for taking the time to qualify us and for writing a review and share it with everyone, we are very happy and proud that you enjoyed our services and you were happy, I assure you that we will do our best to repair the door to avoid the noise. thanks again, hope you come back soon. Cesar Soto RD Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Location is great. Excellent service.

Posted Jul 13, 2014
Location is great. Staff was friendly and attentive. Great hotel for families.
Comment from Hotel Management
Aug 19, 2014 by Cesar, Hotel Management
Dear Elena, we appreciate the time you took to share with all your experience in Buenaventura Grand Hotel and knowing that you enjoy the most of your holiday fills us with pride, as we have shared with our staff, these comments motivate us to continue our effort every day to achieve our guest satizfaccion and this is our passion. sincerely, Cesar Soto RD Manager
1 out of 5
by A verified traveler from WestSIDE

not what I expected

Posted Jul 1, 2014
Pros: location to boardwalk
Cons: everything
Location: close to stores and restuaraunts
when we ordered the room we had the anticipation that we would be getting two beds. We had a group of 12 guys and all of us had to share one bed in each room. The alcohol is watered down and not worth the all inclusive. the ladies at the front desk were rude and did nothing to assist our requests. DO NOT STAY HERE
Comment from Hotel Management
Aug 20, 2014 by Cesar, Hotel Management
Dear Guest, thank you for sharing your experience, I assure you that we will do everything necessary to correct the details you mentioned about the Reception staff, the allocation of the room and beds as well as drinks, thanks again and I get to your significant orders waiting to see you soon, please write me assure you that I personally assign it'll take care of your room and that everything is perfect. sincerely, Cesar Soto RD Manager
1 out of 5
by A verified traveler from Chino Hills, Ca

Don't do it!

Posted Jun 30, 2014
Pros: N/A
Cons: Quality do Service
I booked my room along with 15 others in my group. We requested double beds when we booked and confirmed it. When we got there we got 1 king size bed, and a non working fridge, in the worst location! Looking out towards a parking structure . When we went to tell the hotel mgt/staff, they did ABSOLUTELY NOTHING! My brother and I are 6"5 and we had to share a bed. No roll in bed, no couch...nothing. We paid for quality and got crap. Thanks for nothing Hotel Buenaventura! The only saving grace was location, but you can get many other hotels around the same area who won't lie to you. Staff presented themselves as friendly. Buyer beware. You may not get what pay for...we sure didn't!
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Drew, thank you for choosing the Hotel Buenaventura Grand & Spa on your recent visit to Puerto Vallarta, thank you for the feedback, I assure you that we will improve on the things you describe us,and as proof that we are interested in things that our guests tell us I inform you that we already optimize our control and allocation of the rooms and also the attention of the front desk staff. Thank you and we sincerely hope you give us the opportunity to serve you again, I'm sure you'll be pleasantly surprised. Sincerily, Cesar Soto
2 out of 5
by A verified traveler from tacoma washington

Big disappointment

Posted Jun 25, 2014
Pros: Nothing
Cons: Everything including stuff attitude.
I had a very bad experience and i am so sad i spent my vocation time and money for that place. I would never imaging so bad experience during a vocation.
Comment from Hotel Management
Sep 5, 2014 by Cesar, Hotel Management
We feel very embarrassed about the way you feel, we would like to know more detail of what happened and ensures that what is in our hands thank you, Cesar Soto