Ratings based on 361 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Burbank, CA

Great location but needs work

Posted Oct 14, 2014
The staff is fantastic and the saving grace for this hotel. It is in dire need of upgrades and overall care and maintenance. The business center had one computer with no working printer. The air conditioning in the room could not be adjusted and when I called maintenance they said it couldn't be adjusted. The pools are great but close at 8 which I felt was early. The food is ok but better during the weekend when the hotel has more guests in it. The hotel seems to function a little better Fri through Sun. The hotel is located right on the beach and offers great views and when slow you have ample pick of chairs right on the beach. the staff was fantastic! The bartenders were incredibly attentive.
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Loved the staff, location, & price!

Posted Oct 10, 2014
Location: Zip lining, horseback riding, snorkeling, banana boating, swim with dolphins, cruises, jetskis
Last week a group of 7 of us stayed here, and would recommend it to anyone! The friendliest staff always catering to your personal needs & the waitrons were great. We loved Eduardo, who was in charge of activities. He went out with us one night just to make sure all of us were safe! Great location right downtown, on the beach, lots of poolS. Only thing I'd say is the food wasn't that great, but definitely doable for the toke spent there. Can't wait total here again!
3 out of 5
Recommended
for Everyone
by A verified traveler from bronx, NY

nice location

Posted Oct 6, 2014
we had a good stay. Entertaiment needs improvement
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California

Perfect in so many ways!!!

Posted Sep 25, 2014
Pros: I loved Food and beverage program, location, and lots of pools.
Cons: Maybe have food service at the pool (not just the beach) and lobby bar stay open later.
Location: Shops for all your needs near by, Malecon and downtown within walking distance and bus stops right in front of hotel.
Been to Puerto Vallarta many times, this stay is one of my favorites. The location is perfect, great beverages, spacious lovely room, several choices of delicious food.......Amazing pleasant and caring staff!!! Not much more to ask for great customer service and beautiful pools, grounds, and location...give it a try!!!
3 out of 5
by A verified traveler from Vancouver, BC

close to beach

Posted Sep 16, 2014
Pros: location food friendly staff
Cons: hotel is outdated, needs a major renovation
Location: very close to the beach and the boardwalk
The hotel is close to the beach and boardwalk. Food is alright for all inclusive, staff is very friendly. Check In took about 30 mins, they couldn't find the reservation. Hotel needs a major renovation. I personally would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2014
excellent, good food, short of entertainment. great staff.
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

great location and staff

Posted Aug 19, 2014
Cons: the hard sell for the time share - you have to go and find out about what is on at the hotel, and then you are offered discounts
Location: pools on site, or walk onto the beach. water sports available. can walk to shops or into the old town
right on the beach, and not too far from the boardwalk and old town. hotel staff were excellent - friendly, helpful, and very hard working. would definitely stay here again.
Comment from Hotel Management
Aug 21, 2014 by Cesar, Hotel Management
Dear Kay, thank you for staying with us and thank you also for sharing all your experiences, it helps us greatly are very happy to know that you will come back to our hotel, we are proud that you liked our hotel, our service our employees and Puerto Vallarta. hope you soon on your next visit, Sincerely, Cesar Soto RD MANAGER
1 out of 5
by A verified traveler from Puerto Vallarta

The worst hotel. Dirty mold

Posted Aug 16, 2014
The rooms where dirty with mold and no air broken windows toilets didn't flash front desk staff didn't want to help. Lots of guest complain about the service and rooms and the conditions.
Comment from Hotel Management
Aug 24, 2014 by Cesar, Hotel Management
Dear Miss Julia, best regards, first of all my sincere apologies, I assure you that we have already taken action to prevent further damage to rooms happening, likewise the attention of the reception staff improved substantially since we are training and providing tools to help them to follow up on the reports of our guests, we are confident that your next visit will find these positive changes. Once again thank you for sharing your comments, they help us to improve our service. to be honest, Cesar Soto romms DM
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great location

Posted Aug 4, 2014
Great staff, location and fun place for kids with activities. Rooms are very basic.
Comment from Hotel Management
Aug 19, 2014 by Cesar, Hotel Management
Dear Rene from Texas, thank you for choosing us as your home away from home, thanks for sharing your experience with everyone, we are very pleased that you enjoy our service, the location near the boardwalk and activities for children, we are working room to improve. hope you come back soon. Sincerely, Cesar Soto RD Manager.
4 out of 5
Recommended
for Families
by martha

Posted Jul 26, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Hotel Management, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted. Thank you and we hope you come back soon. Cesar Soto