Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

A real taste of Mexico

Posted Nov 21, 2014
Pros: The staff
Cons: The food quality, and I believe they are working on that. This year the food was better than ever before. Breakfast is by far the best meal of the day
Location: Walking distance to the Malecon and Old Town
Been coming here for 25 yrs. The hotel is rated 3 stars it is nothing fancy, but is clean and well maintained. It is within walking distance to the malecon and has a real Mexican flavor. AIl inclusive food & Beverages are just so so. What really makes this place my favorite is the staff. They are warm, friendly and attentive to your needs. They really treat you like family. We will continue to stay here.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom kamloops, BC

Great location

Posted Nov 11, 2014
Great location, friendly staff (especially Jorge). The food was decent but the beds were terrible!! Bring your own pillow and bedding!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom b.c.

A great location

Posted Nov 10, 2014
Pros: The location was excellamt
Cons: Food was not the greatest but the staff was excellent.
Location: The hotel is close to shopping, good restaurants, and with lots of tours to chose from.
A lovely hotel right on the beach and a short walk to the Malecon.
3 out of 5
by A verified traveler

Not a bad hotel, needs updating

Posted Oct 30, 2014
Pros: Close to town and shopping. Wonderful staff/bartenders.
Cons: More dining options. Longer hours for dining. Bar should be opened longer. Cleanliness of pool.
Location: Walking distance to shops, restaurants and clubs. Lots of excursions to try out.
Went to this hotel for 5 days to be with family and friends most recently. Didn't realize that the hotel is right basically in the middle of the town, surrounded by other hotels, restaurants, shops, clubs. The hotel is about 15 mins from the airport, 11$ cab ride or a 1$ bus ride. There are only 2 restaurants in the hotel... the buffet and the restaurant near the beach in which you have to make reservations for in the evening (even if there are many tables available). The buffet was not bad, pretty basic breakfast foods. In the evening they changed up the type of food they were serving (ex. mexican, mediterrean). At the restaurant where you make reservations you order off of the menu. Pretty good options as well. Fish tacos are incredible, ate those everyday. When on the beach, or even in the lounge chairs in the pool it was quite annoying to have the locals who sell their products come right up to you, passing the line that they are not supposed to cross. We saw that the hotel staff do keep the grounds beautiful, however, the pool water was quite dirty and needed a good sweeping out constantly. On the beach there are bugs .... sand mites.. got a TON of bites. You don't see them or feel them biting you, but their there. Extremely itchy. Drinks were great and the bar staff were fantastic and friendly. Rooms are quite outdated and they clean the sheets supposedly every 3 day, which did not happen in our room
2 out of 5
by A verified travelerfrom Burbank, CA

Great location but needs work

Posted Oct 14, 2014
The staff is fantastic and the saving grace for this hotel. It is in dire need of upgrades and overall care and maintenance. The business center had one computer with no working printer. The air conditioning in the room could not be adjusted and when I called maintenance they said it couldn't be adjusted. The pools are great but close at 8 which I felt was early. The food is ok but better during the weekend when the hotel has more guests in it. The hotel seems to function a little better Fri through Sun. The hotel is located right on the beach and offers great views and when slow you have ample pick of chairs right on the beach. the staff was fantastic! The bartenders were incredibly attentive.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom idaho

Loved the staff, location, & price!

Posted Oct 10, 2014
Location: Zip lining, horseback riding, snorkeling, banana boating, swim with dolphins, cruises, jetskis
Last week a group of 7 of us stayed here, and would recommend it to anyone! The friendliest staff always catering to your personal needs & the waitrons were great. We loved Eduardo, who was in charge of activities. He went out with us one night just to make sure all of us were safe! Great location right downtown, on the beach, lots of poolS. Only thing I'd say is the food wasn't that great, but definitely doable for the toke spent there. Can't wait total here again!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bronx, NY

nice location

Posted Oct 6, 2014
we had a good stay. Entertaiment needs improvement
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, California

Perfect in so many ways!!!

Posted Sep 25, 2014
Pros: I loved Food and beverage program, location, and lots of pools.
Cons: Maybe have food service at the pool (not just the beach) and lobby bar stay open later.
Location: Shops for all your needs near by, Malecon and downtown within walking distance and bus stops right in front of hotel.
Been to Puerto Vallarta many times, this stay is one of my favorites. The location is perfect, great beverages, spacious lovely room, several choices of delicious food.......Amazing pleasant and caring staff!!! Not much more to ask for great customer service and beautiful pools, grounds, and location...give it a try!!!
3 out of 5
by A verified travelerfrom Vancouver, BC

close to beach

Posted Sep 16, 2014
Pros: location food friendly staff
Cons: hotel is outdated, needs a major renovation
Location: very close to the beach and the boardwalk
The hotel is close to the beach and boardwalk. Food is alright for all inclusive, staff is very friendly. Check In took about 30 mins, they couldn't find the reservation. Hotel needs a major renovation. I personally would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2014
excellent, good food, short of entertainment. great staff.
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Sep 4, 2014 by Cesar, Hotel Management
Thanks for staying at Buenaventura Grand Hotel and Spa, thanks also for the qualification awarded to us and make mention of our staff. hope to see you soon. Best Regards,
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto
Comment from Hotel Management
Aug 30, 2014 by Cesar, Hotel Management
Dear Guest, thank you for choosing to Buenaventura Grand Hotel & Spa for your recent visit to Puerto Vallarta, thanks also for the rating that you granted us and for your feedback regarding the shows, I assure you that we will improve, comments like yours encourage us to strive every day, to achieve maximum satisfaction of our guests. Satisfaction of all our guests. Thank you and we hope you come back soon. Cesar Soto