Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Great location and accommodation for the price!

Posted May 7, 2015
This hotel is situation a block from the beach, the staff are all very helpful and friendly and the rooftop pool is great too. The rooms are small and do have a strong musty odour as mentioned in other reviews, so if your picky about things like that, you might want to pay a bit extra for their sister hotel on the waterfront Los Arcos.
Comment from Hotel Management
May 12, 2015 by General Manager, Hotel Management
We send you a cordial greeting on behalf of the entire Playa Los Arcos staff. We truly appreciate the observations that you shared with us; comments such as yours encourage us to improve on a daily basis. We will be working diligently and in the mean time would like to invite you to allow us the opportunity to meet your expectations in your next Trip. Sincerely Antonio Robles Rojas
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 6, 2015
Personal del hotel excelente Limpieza de las habitaciones perfecta Lo único es la comodidad de la cama estaba muy dura y todos los días que despertaba me molesto la espalda mucho aparte de esto todo excelente.
Comment from Hotel Management
May 12, 2015 by Gerente General, Hotel Management
Estimado viajero Nos da mucho gusto que haya tomado la decisión de venir a nuestro hotel Casa Susana con la promesa de tener unas vacaciones de descanso y estamos contentos de que no lo hayamos defraudado. Nuestra misión es que se olvide de todo estrés y regrese a casa totalmente relajado. Agradecemos sus buenos comentarios y esperamos verlos nuevamente con nosotros. Sinceramente Antonio Robles Rojas
3 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle, washington

Hotel close to the beach, a bit tired

Posted May 5, 2015
Pros: The location
Cons: The ac and bathroom. Add a microwave.
Location: One block from the beach. Lots of restraunts and shops. Close your o the malacon and e Los metros pier.
We requested a room with a king bed and hopefully a balcony. We were offered a room the two double beds. Te did not accept this room. Then we were shown to a room with a king sized bed. The bathroom stunk because the plumbing was incorrectly hooked up and was very small and tight. We were shown some other rooms. We opted to upgrade to 307 which was roomier and had a nice balcony. The bathroom was extremely small and the shower stall leaked onto the bathroom floor a lot (a big puddle that required a bath towel with each usage) we did request that it was re grouted or caulked, but this did not get repaired during our stay. One day we came back to the room after being out a half day and found that we had a lot of water on our floor because the ac was leaking. This was fixed promptly. The facilities were "tired" but the location and staff were good.
Comment from Hotel Management
May 12, 2015 by General Manager, Hotel Management
Dear jadwiga Your feedback regarding your recent stay with us is truly appreciated, we value your opinion and look forward to another opportunity to welcome you back and exceed your expectations. In the name of all Casa Susana collaborators, we wish to extend our apologies for the distress you have experienced. We would be more than happy if you give us the opportunity to exceed your expectations one more time and experience a true vacation in paradise. Best Regards Antonio Robles Rojas
4 out of 5
Recommended
for Couples
by A verified traveler

Good Trip

Posted Apr 20, 2015
I was very pleased with the hotel which had a great location with direct access too the beach through a sister hotel.
Comment from Hotel Management
Apr 27, 2015 by General Manager, Hotel Management
Dear Traveler Thank you very much your comments we really appreciate them; thank you for making us part of your vacation experience . We are looking forward to see you soon. Here in Casa Susana Boutique Hotel, and be able to be at your service with pleasure. Sincerely Antonio Robles Rojas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Lovely hotel and friendly staff.

Posted Apr 16, 2015
This hotel is quiet, calm, and very convenient. The sunny interior is so charming, with colorful tile, hanging vines and a tree growing right through it! Any question I had was answered quickly by the staff, who made my stay so comfortable and easy. The location is perfect-- just a block away from the beach and lots of incredible restaurants and shops. The rooftop pool is tranquil and perfect for a morning or evening swim. Every afternoon when I returned to Casa Doña Susana, I found myself thinking that I could not have chosen a better hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler

Acogedor, cerca de la playa

Posted Apr 14, 2015
Piscina en la terraza muy agradable. La mayoría de las habitaciones no tienen ventanas al exterior, pero la nuestra tenía un balconcito al exterior.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Hotel location is very good, area very safe

Posted Apr 9, 2015
Pros: Location
Cons: Room was very musty smelling, and there was sewer gas odour.
Location: Restaurants and beach very close by.
Staff friendly and very helpful. Roof top pool was a bonus.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Posted Apr 7, 2015
Pros: Clean, great decor, friendly, helpful.... Perfect!
Cons: A bar and food served at pool or at hotel.
Location: Great location! Right in the middle of zone romantics! It's a mixed crowd which I loved being.
I loved this hotel and would stay there again! Amazingly clean, great staff....LOVED IT!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Excelente

Posted Apr 6, 2015
Location: el hotel esta centrico a unos cuadras de la playa y muchos restaurantes cerca.
Muy agradable, centrico, limpio, acogedor, silencioso, me parecio un excelente hotel en general
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Nice for the price

Posted Apr 4, 2015
The room was comfortable enough considering this is not intended to compete with a high end hotel. It was very clean and ample space in the bedroom and bathroom. There was no view. You had to keep the curtains pulled because the window in the room was open to the walkway where patrons passed. After about 9am nearly every morning there is noise of one type or another. Seems there is constant maintenance going on. One morning when trying to catch the morning news someone began using power equipment outside the room. Overall, not to make it sound totally bad, it is an OK place as long as you are not expecting a high end hotel. Considering if you came here to experience this great location you probably won't spend very much time indoors anyway.