Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary alberta

Relaxation

Posted Apr 20, 2015
This hotl is by far the best hotel I have ever stayed at. The hotel staff are amazing, the food is fabulous and the pool is like warm bath water. Although it isn't on the beach there is a shuttle that takes you to the beech house in a 1 min drive. There they also have a pool and a food and drink bar. I can't say enough great things. Five min cab ride from the airport, no vendors harassing you, different food and drink tastings every night at 6 pm. No buffet but room service and pool menus and one restaurant. You feel like royalty staying here! The pool in the room that is optional is a cold pool, just a heads up as I thought it was going to be warm! You won't be disappointed with your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Felt like a queen!

Posted Apr 9, 2015
What a wonderful vacation! The staff was excellent and the hotel was beautiful down to every detail! Such a relaxing place to be. We barely had to leave the hotel except for our 2 minute trip to the beach. I will defenitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely perfect in every way ....

Posted Apr 6, 2015
Tranquility, hospitality, gorgeous property and exclusive beach club Food absolutely exquisite Lots of additional features to make you feel relaxed and special
5 out of 5
Recommended
for Couples
by A verified travelerfrom Annapolis, MD

Tranquility in the middle of paradise

Posted Apr 4, 2015
Cons: Perhaps some more evening entertainment. The 6:00 pm events (wine and Tequilla tasting are a nice transition to dinner. But after dinner was lacking.
Location: We spent five days in paradise with little attention to the surrounding area. Other guests told us they enjoyed the old town shops and restaurants.
This hotel is a gem. It is quiet and exquisite. Fantastic ambiance with beautiful pool surrounded by palm trees, lots of water features and the most attentive staff my wife and I ever met. The peacocks are a nice addition, but a bit noisy at night. Short ride to the beach and to town. Highly recommended. Will definitely stay here again on next trip to Puerto Vallarta.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Excellent service in quiet paradise

Posted Mar 31, 2015
Pros: The pool and beach areas were beautiful with ample seating in the sun and shade. The bar and food service at the pool and beach were top notch too.
Location: I recommend the Ocean Friendly Whale Watch tours with Oscar and Keith. Fantastic company! Walking around the El Malecon boardwalk was also fun.
Casa Velas is a great retreat. The grounds are lovely, the service at the pool and beach are amazing, and the food is superior to other all-inclusives. Loved that it was quiet, not overly-crowded, and the staff were always ready to assist. The hotel does not sit on the beach but guests have access to a private beach club that is about a 10 min walk away. Or, the hotel provides a very quick shuttle service to/from the beach all throughout the day (which takes about 3 minutes to get to the beach). At the beach club are restrooms, a restaurant and bar, an infinity pool, and the beautiful beach. Where you get into the water at the beach, it is rocky so I recommend taking water shoes/sandles for getting in/out of the water. Once in, the water was refreshing, clean, and with enough gentle waves to make it fun. Getting into town to walk around or for excursions was also very easy. It is a quick cab or bus ride into town and staff were ready to assist with maps, recommendations, etc. The hotel had fun activities planned each night for happy hour. Finally, as a female traveling alone, I also found it very safe and the hotel staff were quick to make all guests comfortable.
Comment from Hotel Management
Apr 24, 2015 by General Manager, Hotel Management
Lynette it makes me really happy that you had a wonderful retreat in our little piece of paradise. At Casa Velas all our efforts are focused in providing an experience beyond all-compare. The upscale all-inclusive market demands our full commitment to excellence in every aspect and with each opportunity. I am glad that our gourmet culinary offerings were to your great liking. Together with the unparalleled level of service and attention; our staff will make sure luxury remains within reach. It will be a great pleasure to welcome you back as the opportunity arises.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

excellent, quiet and very well located hotel

Posted Mar 30, 2015
Pros: the quality of the service and the personal attention of the staff.
Cons: ome infrastructure starts to be a bit dated
Good hotel, well located, near the airport, on a golf course and with access to a beach club at 1 minute from the hotel. Excellent staff and outstanding service.
Comment from Hotel Management
Apr 23, 2015 by General Manager, Hotel Management
Thank you for sharing your comments on your most recent vacation at Casa Velas. It is a pleasure to know my staff and their “outstanding service” where the true highlight of your visit. As opportunity arises it will be our pleasure to welcome you back for another outstanding retreat. Warm regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

A wonderful hotel to relax and unwind.

Posted Mar 25, 2015
We chose Casa Velas for our recent travels to Puerto Vallarta based on the reviews and photos on Expedia. The goal was to find a small, intimate resort with wonderful service, top notch food and an atmosphere to allow for a relaxing week to enjoy ourselves. Casa Velas did not disappoint. First and foremost, the team at the resort is outstanding. They are friendly, welcoming, funny, make you feel at home and importantly; they "own it" to provide great service and support. I won't name names, but some of the team truly went above and beyond. Thank you! As for the property, let's just say, it's as pretty as the pictures, and then some. The grounds, buildings and facilities are terrific. The food was great. Each meal, either at the Hotel or the Ocean Club was freshly prepared and tasty. The included spirits and beer were right in line and while the wine list was nice, it can be improved upon with a slightly broader selection. All in all, we had a terrific stay at Casa Velas; the resort is beautiful with a luxurious Hotel setting and the Ocean Club is a wonderful escape just a short shuttle trip around the block away.
Comment from Hotel Management
Apr 2, 2015 by General Manager, Hotel Management
I am very glad our reviews on Expedia resulted in having you stay at Casa Velas. It is very pleasing to know you found with us an intimate setting to enjoy the relaxing getaway you were looking for. Our boutique atmosphere promises an intimate retreat, where unparalleled service will go above and beyond to take care of all your needs. I am glad that our gourmet dishes prepared on demand as well as our facilities were to your great liking. When the need for a romantic escape arises again please know we will be glad to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lincoln, Ne

Amazing resort

Posted Mar 17, 2015
Pros: We liked everything! Our room was very nice and spacious. The food was outstanding. The pools were very clean and nice. The staff was wonderful.
Location: We walked to the marina two times and took a cab downtown once. Both were lots of fun. We felt very safe while in PV.
My husband and I recently stayed at Casa Velas and we were very impressed! The hotel was very nice, well taken care of, and exceptionally clean. The food was wonderful. Every meal we ate was delicious. Every staff member there was amazingly friendly, helpful and accommodating. Our stay at Casa Velas was one to remember and we will definitely be returning soon.
Comment from Hotel Management
Mar 19, 2015 by General Manager, Hotel Management
Whitney, I would like to thank you for sharing your cheerful comments. It is very pleasing to learn that our culinary experience, facilities and housekeeping service were to your great liking. At Casa Velas our staff members will make every effort to go above and beyond our guests’ expectations; with a level of service that is meant to surprise at every opportunity and create great memories as we did with you. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
A very friendly staff makes up for any shortcomings. If anything, just to food could be improved. I did y eat at the steakhouse however.
Comment from Hotel Management
Mar 19, 2015 by General Manager, Hotel Management
Thank you for your friendly comments on our staff. We are always looking forward making our culinary experience most enjoyable. We look forward to your next visit. Take care.
4 out of 5
Recommended
for Couples
by A verified travelerfrom MERIDA

Excelente Hotel

Posted Mar 12, 2015
Pros: LA TRANQUILIDAD Y LA INTENCION DE LA SATISFACCION DEL CLIENTE. Servicio, Areas comunes, Comida, Atención
Location: Esta muy cerca de la marina, el malecón y la zona romántica de puerto vallarta.
Un Hotel muy bonito, muy pequeño, con excelente atención, excelente comida y excelente servicio. quizá el único punto que no me gusto al 100% es que las habitaciones me parecieron más pequeñas de lo usual
Comment from Hotel Management
Apr 24, 2015 by Gerente General, Hotel Management
Agradezco mucho su preferencia. En Casa Velas las suites ofrecen distintos tipos de configuraciones. Nuestros especialistas en reservaciones con gusto podrán asistirle en encontrar la opción que mejor se ajuste a sus necesidades. Esperamos muy pronto contar nuevamente con su visita. Reciba un cálido saludo hasta la hermosa ciudad blanca.