Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from San Diego, CA

Secluded location with options

Posted Jul 20, 2015
Pros: The food and the amazing staff!
Cons: Some small activities near pool
Location: Be sure to check out Vallarta Adventures. Extreme adventures and Rhythm of the Nights were absolutely amazing!
We've been to a lot of all inclusive resorts but this one will blow you away when it comes to food and service. You can tell the wait staff has been very well trained and the food is out of this world. So much care and passion is put into everything they make. Be sure to try the pre fixe menus from visiting chefs. La Piaf was the one we had the first night and the food was absolutely amazing. The resort is very quiet and conducive to a relaxing experiencing but I like a little activity so I highly recommend going to their sister resort which has water polo, ping pong, and a great activities guy. We did that two of the seven days we stayed. Although, not on the beach, you can go to the "beach club" resort and enjoy waves and a small pool and pool table on the upper deck. Our concierge, Luis, made some wonderful recommendations to do a night on the town. We went to La Leche to take in some great local cuisine followed by a night at the local club La Santa. Very cool spot with bar and pool tables located adjacent where we spent several hours. We also took advantage of the 3 for 2 special that Vallarta Adventures had, heading to Las Caletas private beach for some snorkeling and kayaking, Extreme Adventures for the most amazing zipline experience and finally, Rhythms of the Night to take in a great production of Mayan culture. Highly recommend!! Luis, Karla, Lionel, Omar, Roger, and so many others make this a one of kind experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacaciones de primera en Vallarta

Posted Jul 20, 2015
El hotel es muy bonito y con un ambiente muy tranquilo. El personal es muy amable y atento. La comida de excelente calidad al igual que las bebidas.
Comment from Hotel Management
Jul 25, 2015 by Gerente General, Hotel Management
Muchas gracias por su comentario. Es de gran satisfacción para mis colaboradores y para mí saber que Casa Velas fue el anfitrión de unas "vacaciones de primera" en Puerto Vallarta. Deleitarlo con una cocina gourmet de clase mundial y extenderle nuestras mejores atenciones le permiten relajarse y disfrutar del lujo y tranquilidad que se respiran en Casa Velas. Esperamos muy pronto tenga oportunidad de repetir esta experiencia.
5 out of 5
Recommended
for Other
by A verified traveler from San Francisco

I'm a raving fan

Posted Jul 19, 2015
Pros: The staff were warm and professional at all levels and maintained the highest level of service even after my stay ended.
Cons: Offer shuttle service to downtown.
Location: The hotel is situated in a quiet, upscale neighborhood adjacent to a golf course. A shuttle is available to its beach club.
The hotel common areas and my suite were exceptionally clean and well furnished, and the outside grounds were beautifully maintained. Think Disneyland but with margaritas and no children. The food at Emiliano and Beach Club was consistently good, a nice surprise for an all-inclusive resort. The staff were warm, helpful and professional.
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Posted Jul 19, 2015
Great experience. Friendly staff. Absolutely normal food. The pool in the hotel is big but not for swimming. Just to lat down and enjoy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Beautiful grounds, wonderful staff, excellent food. Trust me, it is a 5 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay!

Posted Jul 11, 2015
The service at Casa Velas is wonderful. The staff knows you by name and goes out of their way to provide excellent service. The food is fantastic too. We highly recommend it!
5 out of 5
Recommended
for Couples
by A verified traveler from San Francisco, CA

Amazing secluded stay

Posted Jul 10, 2015
Pros: Service, F&B
Location: 15 min cab to downtown Puerto Vallarta, 5 minutes away from the airport and 5 min car ride/10 min walk to the beach.
Very secluded property and tons of attention from the staff. Facilities are clean and well kept and the food and beverages were wonderful. There is a private beach club the hotel's shuttle can take you to.. we accidentally stumbled upon it on our last day so I would definitely ask to be taken there during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Augusta, GA

This is how all-inclusive should always be done

Posted Jun 13, 2015
Absolutely amazing experience at this resort. Premium quality food and liquor, exceptional service by every single person, and a terrific room and resort. A+++ experience.
Comment from Hotel Management
Jun 15, 2015 by General Manager, Hotel Management
Craig thank you for your glowing comments. I am thrilled to know that after staying at Casa Velas your concept of all-inclusive was redefined. Luxury, refinement and an exceptional service can truly take your experience beyond all-compare. It will be our pleasure if you allowed us to cater for another amazing vacation experience in the near future. All my best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Effortless Escape

Posted Jun 11, 2015
Pros: Absolutely everything. No lines. No food bars of any kind. Premium alcohol. Gourmet food. Very quiet location.
Cons: It would be nice to have a more casual section of the menu for the evening meal. Tacos, tamales, tapas, etc...
Location: Located just minutes from basically everything. Galleria Vallarta for shopping 5 min, Marina Vallarta 5 min, Malacon 10 min.
This was our second stay at Casa Velas and it was just as fabulous as the first. Everything about this resort is effortless. Quiet, relaxing, never crowded, great food and superior service. We enjoyed the evenings that offered a chefs dinner prepared by one of the visiting Grand Velas chefs. Scroll down and see my review from Nov 2014 Rockstar, Royalty, Celeb by Joel & Michael for more details. We want to give a shout out to Rogelio and Fredy at the pool bar for taking such good care of us all day with amazing Cadillac Margaritas and spicy Micheladas, Bernadino was excellent at dinner, Binny at the terrace bar is entertaining, and Ricardo went above and beyond for breakfast. We will be returning early 2016. Joel & Michael
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Joel thank you for you for such splendid insight. It is very pleasing to know your second stay at Casa Velas was “just as fabulous as the first”. I am delighted to know dedicated staff members like Ricardo, Benny, were there to cater for another “effortless stay”. I am glad the visiting chef’s dinners were to your great liking and enjoyment. As a loyal guest of ours, we will make sure to provide a third visit beyond all compare in early 2016. See you then!
4 out of 5
Recommended
for Everyone
by A verified traveler from DV

Posted Jun 6, 2015
Roma need minor updating but te hotel and its atad are fantastic. Will love to come back.
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
I am very delighted to know you had a fantastic time at Casa Velas. Our maintenance staff is constantly making sure our facilities are up-to par with the luxurious experience we offer to our valued guests. We will definitely be honored to welcome you back in the next opportunity. Take care.