Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2014
Pros: beach front deluxe room
Cons: They gave our room away since we got in late due to air line delays. The room was stuffy AC did not work etc. then they moved us the next afternoon to
Food was good. Service good. Information desk pushed some membership stuff I did not like that. Overall I would stay again.
2 out of 5
by A verified travelerfrom St. Albert

Do not recommend

Posted Dec 24, 2014
Our experience at the Golden Crown Paradise was completely dampered by the fact that a couple hundred dollars of clothing and cosmetics went missing from our room. Little was done to remedy the situation or make us feel comfortable for the remainder of our stay. When we approached the concierge, she asked us why these items weren't in our safe. We shouldn't have to keep bathing suits or cosmetics in our safe, nor should we have to worry about cleaning staff rifling through our suitcases. Due to this incident, we chose not to have our room cleaned for the remainder of our visit, resulting in an uncomfortable stay. Was not a relaxing vacation in the least, avoid this hotel!
3 out of 5
by A verified traveler

Posted Dec 23, 2014
Not satisfied. Our room wasn't in good condition. If you complain about samthing to the staff you wait a long time for correction.
Comment from Hotel Management
Dec 25, 2014 by Katarina, Hotel Management
Please accept our sincere apologies for not meeting your expectations. I wish we could’ve done something for you, possibly changed the room to another one, to make your stay with us more enjoyable. We hope to have the opportunity to make your stay truly memorable. Kind regards, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton alberta canada

great hotel

Posted Dec 23, 2014
Awesome room overlooking ocean. Had a great time watching beach activities from very nice large balcony on third floor. Great service at all restaraunts and bars from extremely friendly staff.
Comment from Hotel Management
Dec 25, 2014 by Katarina, Hotel Management
Kevin, Thank you! I'm glad the room and hotel served you well for your trip to Puerto Vallarta and we look forward to seeing you again! Happy Holidays from all of us here at Golden Crown Paradise! Katarina P Community Manager
2 out of 5
by A verified traveler

Posted Dec 23, 2014
This hotel is older, no air conditioning, the food isn't good at all. However, there are some staff members who are kind and attentive and the beach was well taken care of. The proximity to the marina offers a great view and it was easy to catch a cab to/from the airport and into downtown.
Comment from Hotel Management
Dec 25, 2014 by Katarina, Hotel Management
Kelsey, Thank you for sharing your thoughts with us, we really appreciate your feedback. Naturally I am disappointed to hear that you were not overall satisfied with your stay, but am thankful for your kind comments regarding the staff. I hope you might consider visiting us again in the future. Kind regards, Katarina P Community Manager
2 out of 5
by A verified travelerfrom Wisconsin

Maricruz to the rescue

Posted Dec 18, 2014
Pros: The fact that a great number of friends meet each year. No friends = NO Golden Crown!!!
Cons: Upper Management!!! Get some. Follow thru! Pretend to care at least!
Location: Great location! Marina next to us. Airport within 10 minutes max. Mall, Walmart and casinos walking distance. Nice beach.
Reservations made in early July for our December stay....Well that worked out to be a complete MESS. Antonio at the front desk was terrible, said we might as well just walk in off the street than to be a repeat customer and make reservations. He was right. Numerous room problems each time he would laugh and pretend that they would be handled. Golden Crown will be under renovation next year, and it needs it. They need to reno there upper management also. Have 18yr time share friends who say no more Golden Shores, because of the Antonio treatment.
Comment from Hotel Management
Dec 25, 2014 by Katarina, Hotel Management
Dale, Thank you for taking the time to give us your feedback and express your concerns. I was very concerned to read your review and I apologize that you were unhappy with your stay. I can assure you that we treat guest comments very seriously and take decisive action to correct any shortcomings. We are sorry that on this occasion we did not live up to your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Kind regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and staff

Posted Dec 18, 2014
Wonderful staff, helpful, kind, professional people. Hotel needs many updates. Looks tired. Hotel is kept very clean. Restaurants are very nice. Service is a little slow.
Comment from Hotel Management
Dec 22, 2014 by Katarina, Hotel Management
We appreciate your comments and hope to have the opportunity to host you again. Warm regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas City

Good location

Posted Dec 17, 2014
Pros: Location
Cons: Update in order
Location: Ask staff for recommendations although they seem to steer to where "maybe" they get a referral fee or commission.
Hotel is a bit "tired" but kept up well. The sister hotel that is next door appears to be a little nicer. Staying in one gets you into both for dining, etc. Staff was helpful.
Comment from Hotel Management
Dec 22, 2014 by Katarina, Hotel Management
Thank you for staying with us. We appreciate you sharing how convenient you found our location to be for visiting the many attractions in Puerto Vallarta. We hope to welcome you back in the near future. Warm regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

repeat stay

Posted Dec 16, 2014
Pros: Adults only
Cons: Better beverage management.
Location: did not leave the resort
This was not my first stay at the Crown Paradise Golden. It was very noticeable that service staff had been cut, therefore much longer wait time for service at fine restaurants. Less choices from menus, and smaller variety of alcohol available. At one restaurant we were advised a "special menu" had been prepared for us. Not giving a choice to those that do not eat red meat. Our group vetoed that menu and was finally allowed to choose from the regular menu. Some bars/pubs out of a brand of alcohol for a day at a time. During previous stays our group spent most afternoons in the adult hot tub. That area is now a kids pool & the adult hot tub is across the complex, not convenient to the adult resort. At times the waitress at the adult pool was also the bartender, leaving us to go to the pub bar & retrieve our own drinks. The breakfast buffet near the adult pool was enjoyable and eliminated the need to eat in the Hut at the family resort, but a lunch buffet was not available daily. I do not believe our group will revisit the resort next year.
Comment from Hotel Management
Dec 23, 2014 by Katarina, Hotel Management
Jo, Thank you for sharing your thoughts concerning your stay with us. We are deeply disappointed that your stay wasn’t going as perfectly as we would have liked and apologize for any inconvenience you might have experienced. We truly hope that you will consider staying with us again as we would really appreciate the opportunity to turn your next stay into a great one. Warm regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Really Good!! A few changes but we had a blast!!

Posted Dec 16, 2014
My major complaint is that the bed we slept in was hard as a rock, a very old mattress. A simple upgraded mattress and the room would have been in the top 5 hotel stays ever. This is an older business so you have to understand everything isn't perfect but the view is so beautiful it's not worth fretting the outdated linens & a chipped tile. The staff was FANTASTIC at the pool bar. Jose & Luis deserve a raise! We did tip the staff heavily but that's what we would do at home, or even if it wasn't all inclusive. Enjoyed the food at the buffet & snack bar. The women cooking at the snack bar around lunch time is wonderful & so quick!! Only bad experience with staff was at the Breeze bar, they seemed unhappy to have us, so we went back to the pub bar or sat by the pool with Luis! Front desk was helpful & pleasant, also let us get our wristbands at 1:30pm and held our bags in a "safe room" showed us to a bathroom to change into swimsuits & then helped is check in at 3pm. Great experience overall 4 of 5!!
Comment from Hotel Management
Dec 25, 2014 by Katarina, Hotel Management
KellyJean, Thank you very much for your kind words and your sincere feedback. We’re glad that you found our staff helpful and pleasant. Thanks again for taking your time to write a review about your stay, we do hope that we will see you again in the not too distant future. Warm regards, Katarina P Community Manager