Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Right on the beach. Nice bar downstairs.

Posted Aug 27, 2014
Staff is very feriendly and go out of their way to help. Example, bellman helped scope parking spots in front (no designated parking).
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 26, 2014
The water in the shower and the towels provided at the hotel had an unpleasant smell. There is no wi-fi in the rooms, only on the lobby.The beds are comfortable and the staff is friendly and helpful. It is located in a very nice area in a calm beach next to the pier. There's a nice view of the beach and the surrounding area from the balcony.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Friendly and helpful Staff.

Posted Jul 21, 2014
Cons: Needs renovation. Facilities are somehow old.
Location: Excellent
Staff at the Emperador Hotel responded to my questions when in need of guidance or services. Rooms were clean and a decent shape. Very reasonable price for the location and service. The hotel is close to the beach and to really good restaurants in the Romantic Zone of Puerto Vallarta. I was able to walk around without any problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

It's ok for what it is there/

Posted Jul 18, 2014
Pros: It's close to the beach.
Location: There are restaurants, clubs, walking distance to the beach.
Expected them to have two Queen Beds, instead of Twin Beds, that was not pleasant for any guest.
3 out of 5
Recommended
for Other
by A verified traveler

Centrally located, beach front hotel.

Posted Jul 11, 2014
Location: Many restaurants, and bars close by.
Friendly staff, centrally located, affordable. Many massage parlors, spa's and male underwear shops around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Emperador hotel

Posted Jul 4, 2014
Very happy with customer service from the front desk and housekeepers and everyone else. The room was kept clean. Very nice view of the beach. Loved our stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Ian was a wonderful staff person very informative

Posted Jun 30, 2014
Wonderful very centrally located.close to bars and on the beach downside no pool
3 out of 5
Recommended
for Couples
by Don from Fargo, ND

On the beach, no in-room Wi-Fi

Posted Jun 10, 2014 on Hotels.com
Staff were excellent, very friendly. I had a great view of the beach. The only Wi-Fi was in the lobby, and it being June in PV, the lobby was very uncomfortable to do anything but perspire. The question that needs to be asked is if I would ever go back to the Emperador again? The answer is no, not until they get Wi-Fi in all of the guest rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Balcony best

Posted Jun 8, 2014
Close to everything. Ian at front desk was super nice and helpful. The beach was great. Bring your own beach umbrella. The ocean view balcony is amazing.
4 out of 5
Recommended
for Everyone
by Benji from San Diego, CA

Friendly staff, great location

Posted May 30, 2014
Pros: The staff and the location
Cons: The rooms are small, which is fine for the price, but if they were bigger or cheaper that would be fine.
Location: There are a couple of good restaurants close to the hotel, one of them you get 10% off for staying there.
Really enjoyed my time here, the staff were really friendly, the hotel was great for the price, and we had fun walking around the area near the hotel.