Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Fiesta Americana Puerto Vallarta All Inclusive & Spa

4 out of 5
Fiesta Americana Puerto Vallarta All Inclusive & Spa
Av. Francisco Medina Ascencio km 2.5, Puerto Vallarta, JAL

Reviews

8.0

Very Good

Rating 10 - Excellent. 551 out of 1206 reviews" "
Rating 8 - Good. 301 out of 1206 reviews" "
Rating 6 - Okay. 187 out of 1206 reviews" "
Rating 4 - Poor. 87 out of 1206 reviews" "
Rating 2 - Terrible. 80 out of 1206 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property lost hot water for the duration of our trip. We never got a single hot shower the entire time we were there.
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Mar 28, 2024
Dear Guest Thank you for taking the time to share your comments and feedback about your most recent vacation with us, we take your feedback very serious as we use them to improve every day. We are working to improve our processes and the issues with the hot water and water supply in this beautiful destination, in order this not happen again in the future however we regret this has happened during your stay . We look forward to significantly improving your experience in the future if you visit us again at your Fiesta Americana in Puerto Vallarta

8/10 Good

Gregory Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Fiesta Americana. The staff was friendly. They did the little things to thank their guests for staying. Food was really good! It wasn’t extremely busy while we were there so we did not struggle to find chairs around the pool or at the beach. Sometimes the beer could have been colder :) We would go back.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pamela Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite places to stay! Just had some hot water issues while we were there! Otherwise everything was wonderful!
Stayed 6 nights in Mar 2024

8/10 Good

david, bozeman

Traveled with family
Liked: Cleanliness, staff & service, amenities
The quality of food and drink was marginal. Otherwise the property was nice
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Mar 28, 2024
Dear Guest. Thank you for taking the time to share your comments and feedback about your most recent vacation with us, we take your feedback very serious as we use them to improve every day.Im very sorry to read about your experience at the restaurant, and we are going to verify carefully every point you mentioned with our Food and Beverage Manager in order to avoid this situations in the future.We hope you can give us the opportunity to welcome you again as our guest so we can exceed your expectations.

10/10 Excellent

Kristin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that is was family-friendly and only 13 minute Uber ride from airport. Clean, well-maintained grounds. Loved the few kid activities. Wish dinner was also tailored to kids since the buffet is not an option.
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff will be back
Stayed 6 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven Marlin, WITTENBERG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location, great staff (Carlos, Liliana, Ruby, Esmeraldo, Leonardo, Raphael, Patricia, Gudalupe, etc.) great food, nice beach
Stayed 28 nights in Feb 2024

6/10 Okay

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property & setting was very nice. Breakfast & lunch buffets were good. The on -site restaurants were all sub-par for dinner. We witnessed & heard rumblings from other tables as well about the quality of food & wait time. From being seated, to ordering, until the food arrived was typically an hour or more
Stayed 7 nights in Jan 2024

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place the property was wonderful. Can’t say enough good things about the staff. So friendly , helpful, caring. Always a smile. Would recommend to anyone.
Stayed 7 nights in Mar 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very friendly and helpful. The food was not the best. Open dining options are nice. There is an issue of birds flying near the food, walking on the counters and even pecking at some of the breads/pastries.
Stayed 7 nights in Jan 2024

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the resort, accommodating, nice staff
Stayed 14 nights in Feb 2024

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate the property as very good. Older but maintained well Except for the Pool. Some serious work needs to happen but of course this would mean having to shut it down temporarily which is difficult. As swimming at the beach in the ocean is not advisable, having no water access would be difficult. The hotel is beautiful, the lobby is spectacular the waterfall and height of the palapa is amazing. Food was good to very good depending on items ordered and which restaurant. Fish and shrimp tacos the best, shrimp gnocchi great(Italian ),Asian had some great choices. Mexican was lacking a little on traditional spice and vibrancy! Staff was EXCELLENT. Very kind, welcoming, asking if everything was okay, genuinely interested in talking to you! Our maid was excellent Obdulia 4th floor. Cleaning and upkeep was excellent . Gym was adequate clean good quality machines. Enjoyed the Mexican Fiesta night, food and entertainment very good. They don’t offer a lot for evening entertainment, just different music groups in the lobby bar area. Pleasant but not very interactive or fun. More interactive activities around the pool would be good as well during the day. The beach was clean , expansive, but for someone who loves ocean swimming, both the waves and the undertow were significant. I did wander up the beach aways, and found an area to have a swim in the ocean. Drink service was good as were the drinks. Breakfast was the only buffet style meal, lots of choices. Enjoyed coffee shop!
Stayed 7 nights in Feb 2024

4/10 Poor

Norma

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were old and awful no fans and air conditioning was terrible sounded like a helicopter. Never again!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Brooke Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good. We tried all the restaurants and the buffet. The service was great. It had a fun, nice feel but it’s getting a little old looking. The pool is perfect and gorgeous. Huge thanks to the entire crew working there. Top notch service but because of the food, we will try another resort.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ronald C

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to the Fiesta Americana for many years and even though the hotel is older, it is clean, well maintained and the staff is wonderful. Beautiful views from every room.
Stayed 14 nights in Feb 2024

10/10 Excellent

Dawn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is so good, the help is wonderful. Small resort and so personable. Will definitely stay again.
Stayed 14 nights in Feb 2024

10/10 Excellent

Mikki, Rigby

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, but just remember to make reservations! Low key so very relaxing, just what we needed!
Stayed 7 nights in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Food was great.
Stayed 7 nights in Feb 2024

10/10 Excellent

ROGER

Stayed 3 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Mar 22, 2024
Agradecemos mucho su reciente estancia con nosotros, nos es grato saber que disfruto de sus vacaciones. Deseando tener la oportunidad de ser su anfitrión nuevamente.

8/10 Good

gordon

Stayed 7 nights in Feb 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Mexico very beautiful spot to stay clean am staff ate very friendly an helpful will definitely go back again
Stayed 5 nights in Feb 2024

10/10 Excellent

Jana, south jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked everything
Stayed 14 nights in Feb 2024

10/10 Excellent

Zameer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding experience and i would highly recommend this resort for families. The staff made out stay truly special and catered to all our requirements. The resort has many facilities, an excellent vibe and the service is beyond amazing. Special shout out to Amel (manager), Antonio and Ivan in the pool area, Rosalio and Emmanuel in the breakfast area and Monsiuer the kids organiser. The food choices were great, the pool area so well designed and clean, proximity to the beach, variety of activities and most of all , the helpfulness of staff!!! would love to return!!!
Stayed 5 nights in Feb 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property- friendly and attentive staff.
Stayed 7 nights in Feb 2024

10/10 Excellent

Aram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Feb 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly resort, recently stayed with a 5 year old. Safe, clean, staff was very friendly. Would recommend to others. Music was loud in the evening, would request a room away from the sports bar if this is an issue for you.
Stayed 4 nights in Feb 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis on the beach was great. Israel in the Asian restaurant was wonderful. Great place!
Stayed 5 nights in Feb 2024

10/10 Excellent

Peter

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth stay at this resort, and the only thing we were disappointed about was no dinner buffet anymore.
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel family orientated the staff there is so polite and very kind the service was amazing!
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hope to come again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Roberta, kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 8 day stay highly reccomend!!
Stayed 8 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
*Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

6/10 Okay

Ian

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel felt old and the food was subpar.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chris

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice
Stayed 7 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
*Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
*Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
*Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

Chris

Stayed 6 nights in Feb 2024

10/10 Excellent

Derek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees of this hotel are super genuine, and willing to do what it takes to make your trip special
Stayed 5 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

Devon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the amenities are nice. The food is delicious and the staff is very accommodating.
Stayed 5 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
*Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 Excellent

Stephen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was always clean. Staff was helpful and did that little extra. Courteous, always smiling. Rooms are large. Views from our balcony were amazing of the ocean, and we even had some whale sightings. Had many choices of food, and was fantastic!
Stayed 12 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

Arthur

Stayed 4 nights in Feb 2024

10/10 Excellent

Karen Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daytime servers Luis, Andre, Yonni,Carlos and Pedro took great care of us on the beach with drinks, waters and food when we ordered. Ivan and David at the swim up bar took extra care in making special drinks. Breakfast buffet was excellent. Seafood restaurant 5⭐️ and The Snack Shack 4.5⭐️ kept us full for lunch, and the Italian 5⭐️ or Mexican 5⭐️ restaurants were our favs for dinner. Shout out to Oscar from the Mexican restaurant!! He took really good care of us...Fiesta party night especially. Our rooms were made up each day, clean and fridge restocked. I loved the smaller size of this resort for our purpose as it was quieter and right on the beach for easy oceanview access. I will be back!!
Stayed 10 nights in Jan 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly and happy to help. Check-in was quick. Food was good, especially at La Cevicheria! The Sonne club was very nice, but at times was too crowded as as chairs are limited. Grounds and building were kept clean. My one complaint is communication regarding what events are going on. For example, we did not know, in advance, which night the Mexican Fiesta was being held, or which nights certain restaurants were closed. Also, we had no idea the 8th floor had a special happy hour for those staying on the club floors.
Stayed 9 nights in Jan 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 Excellent

Joel Denis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing. The kid's program leader was very good with the kids and the coffee bar was a hit with everyone
Stayed 9 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

6/10 Okay

Bradley Karl

Stayed 10 nights in Feb 2024

10/10 Excellent

Karen Van

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at Fiesta Americana and I have been delighted with all they have to provide.
Stayed 7 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

Adam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a week, our first time in PV. Staff were great, location is nice, good food, weekend entertainment was nice. We had a large group including a few return customers and ones who upgraded to the premium level so I think we received extra special treatment. Shoutout to the following staff who really stood out for exceptional service: - David at the swimup bar, - Miguel from the Italian restaurant, - Miguel from the buffet, - Armando - Hugo the boss, - Georgina the housekeeper, - Gume every morning was very attentive - lovely barista lady There were others I just can’t remember everyone’s names. There could be more activities or shows during the midweek afternoons. I would love to return again, and next time I book I’ll be checking prices on this hotel. Thank you!
Stayed 7 nights in Jan 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 Excellent

Yulu

Traveled with family
Very pleasant stay. Will come back:)
Stayed 1 night in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Concierge Fiesta Americana Puerto Vallarta on Feb 20, 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.