Ratings based on 1,288 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Beautiful hotel on beach with calm cove

Posted Feb 27, 2015
Pros: Very clean. Friendly staff. Great food!!!
Cons: Bars were slow for service and drinks were way too strong.
Location: Pirates by the Bay (Night) Malecon
Our stay was Thursday thru Monday. Greeted by friendly hotel staff. View from room was gorgeous. Staff was friendly and helpful. Ended up having a two day airline delay and came back to the hotel. They had room and we were greatful!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hanover, MA

Nice all inclusive hotel on beach

Posted Feb 26, 2015
Pros: After we got into the right room everything else was great. Staff except when we arrived was great, food was awesome.
Cons: Deliver what you promise when one arrives.
Location: great excursions and shopping.
Hotel was sold out on arrival and we did not get the deluxe room we reserved. Initial room was dirty, missing hair dryer and iron and furniture had been obviously repaired.
3 out of 5
Recommended
for Everyone
by A verified traveler

great location and view

Posted Feb 25, 2015
Pros: clean, great staff
Cons: obviously the demand is for all inclusive. they made a business decision. I don't like it but the business is theirs. Sorry we will not be returning
transitioning to All Inclusive. Liked it better when not all inclusive. Food is only good, quickly becomes repetitive. It is not great and not consistent. There were a few excellent meals we had but most were only OK. Have been there many times but this will be the last. We are not All Inclusive people. Downtown and new restaurants are too much fun. When full they do not have capacity to feed all in evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

Excellent in Every Way!

Posted Feb 24, 2015
Pros: EVERYTHiNG!!! I can't say enough nice things about this place. Atmosphere was extavagantly elegant, clean, safe, great food, excellent helpful staff .
Cons: This would be a stretch in so many ways but it would be nice to have a more gradually sloped beach and softer sand.
Location: The Vallarta trip I purchaced was the Eco tour. True, I didn't see but one or two barely visable whales, but the boat staff,food, drinks & fun made up
I can't say enough nice things about this place to stay. The atmosphere was extavagantly elegant encouraged by a well trained, friendly (& not too) staff. The food was prepared by chefs trained in the art of good food with a nice selection of choices. The bed was very comfortable (not too hard, not too soft), great sheets, nice music, good ample supply of lawnchairs roped off from the beach vendors of all kinds of wares so you didn't have to be bothered. Since it was all inclusive for me and well staffed, I didn't have to even get up from the beach chair but was asked if I'd like a drink. There was a good free show by dancers one night that happens on a rotating schedule.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis

Definitely worth they price.

Posted Feb 24, 2015
Pros: Friendly staff, cleanliness and food and beverages.
Cons: Rooms could be updated.
Location: Snorkeling, downtown flea market and boardwalk
We had a great time at the Fiesta Americana. The food was superior everywhere we ate. The variety was the best we experienced at any all-inclusive. The staff was extremely friendly. Cleaning went on all day and evening long...everything very clean. We will return.
4 out of 5
Recommended
for Families
by A verified traveler

Fun for families. Lacking entertainment

Posted Feb 24, 2015
Great for families with kids! We loved the pool as it was a good depth for both kids and adults. Food was great esp the breakfast, coffee shop, ceviche/fish stand. The restaurants were good overall and it nice that we didn't have to make reservations. Close to the beach which was convenient. Our group had four rooms and the fridge in one room was broken. This was not repaired until the last night so that should have been replaced immediately. Other than that the only thing lacking was entertainment. Even the little bit of entertainment that was listed was not present. Some pool side contests, white party, dancing lessons, etc would really make this place fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Great Resort

Posted Feb 22, 2015
Pros: fast elevators, comfortable rooms
Location: fairly close to downtown and the airport
The setting is beautiful. We were on the 8th floor and had a fantastic view. The food was delicious and great fresh produce. The staff was exceptionally friendly. I would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson AZ

All Inclusive way to go!

Posted Feb 22, 2015
Pros: All inclusive program.
Cons: Beach could be larger.
Location: Go "zip lining" with Varanos - definitely a buzz.
Hotel/resort was as shown online - no surprises - staff was excellent and helpful - food good and plentiful - don't miss Asian food if you go - not having to search for restaurants a big plus - overall a value.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel with great view of Ocean

Posted Feb 20, 2015
Very nice hotel. Room was comfortable, friendly staff, nice restaurants. The all-inclusive feature is not for everyone so and there is t an option without the all-inclusive feature. Hotel is located in a good location. safe and easy access to downtown and restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2015
The food was exceptional! Our room on the 9th floor was very roomy and cleaned/ re stocked multiple times a day. By far some of the best staff I've had at a resort in Mexico in a while. I will definitely reccomened this resort to others. The only thing I would suggest to improve would be implementing entertainment staff for during the day at the pool.