Ratings based on 1,004 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Orl. Florida
Clean hotel.Posted Sep 1, 2014
Cons: On Google's web and ask them for All-inclusive hotels in Puerto Vallarta and this hotel shows on Expedia what does that tell you. Hello!
The main concern I always have is the bed and the shower. The bed was fine and clean and the shower was excellent. The shower door was a little funny but it was a door not a slider. The bathroom was very clean. I've been building in the states for 30 years and still today we don't drain our showers like the the Mexicans. Other than my house, it is so nice you don't stand on top of the drain. Great place. Thanks Guy
for Everyoneby A verified traveler from Houston, Texas
Nice relaxing stayPosted Aug 13, 2014
Pros: Clean hotel, great staff and location
Cons: Get rid of the time share presentation
Location: Tours, dining, shopping and other activities are a 5 to 10 minute taxi ride. Beach and view were beautiful
Hotel was close to the downtown night life and port facility areas. Only 65 pesos one way taxi fare. Extremely easy to get taxis in this town. Everyone was very accommodating. Especially the bellhop, Sebastian. He and his other team members bellhops were always there when you needed them and were helpful with information. The pool and bar wait staff were excellent. Front desk personnel were great. The hotel is over 40 years old, but everything was in working order and clean. I messed up and went through my first time share presentation the hotel put on. It was just like all the awful rumors I heard about. Don't go to it. My wife finally calmed me down as I was ready to check out and go to another hotel, never to go to Fiesta Americana again. In any event, the overall pleasure I received from the people of the hotel let me have a really nice vacation. I just will not go to anymore time share/hotel club presentations. NEVER
for Everyoneby A verified traveler from LOS ANGELES
Great Hotel, next to the beachPosted Aug 11, 2014
Pros: EVERY THING IN THE HOTEL WAS EXCELLENT
Cons: GET RID OF ALAMO RENT A CAR
Location: EXPLORE IN A RELIABLE VEHICLE
Everything with the hotel was great , BUT THE CAR RENTAL WITH ALAMO RENT A CAR WAS A NIGHTMARE , OUR CAR BROKE DOWN AND WE WERE LEFT ON THE SIDE OF THE ROAD FOR FIVE HOURS , WE BROKE DOWN AT 5:30 PM AND DID NOT GET ANY HELP TILL 10:30 AT NIGHT ,AND WE HAD TO PAY FOR AN EXTRA NIGHT OF HOTEL AND ALMOST MISSED OUR FLIGHT.
by A verified traveler from Chicago
Didn't meet my expectations based on TA reviewsPosted Jul 24, 2014
Pros: The view. The ocean and mountain views are postcard material. That and the weather is what draws North Americans to Mexico.
Cons: Allow customers to bring food an drink on premises. Make an ice machine available to guests or place refrigerators in the rooms.
Location: If I returned to PV, (unlikely), I would pick a hotel closer to the Malicon (about 4 miles south) where everything is in walking distance.
The hotel was nice but I expected more based on the tremendous reviews I read about this place. Hotel was very clean and all service providers did an excellent job. Drinks and food were ridiculously overpriced for Mexico and even as compared to the states. We did eat it one day (which was the only meal we ate at the hotel) and it was okay. I booked my room through Expedia and at the time of booking it stated the following and I quote; " Superior room, ocean view, includes free room upgrade" I was never able to identify what either meant. At the conclusion of our vacation I figured out we had the most basic room you can get (2 double beds). At check in we were told we were on the 2nd floor. I asked to get moved to a higher floor and was told that would cost more. What a turn off. All rooms face the ocean on this hotel and as stated my "select room with a free upgrade" was the most basic room one can reserve at this hotel. Another turn off at check in they make you sign a form stating you will not bring food or drink onto the premises. I signed it. That evening I witnessed numerous locals bring bags from the grocery store back to the hotel, I did the same the following days and was not questioned.
for Everyoneby A verified traveler from San Francisco, CA
Nice hotel, beautiful beach, wonderful staff!Posted Jul 23, 2014
Location: Swim with the dolphins, great experience! Challenge your body, your mind and your spirit getting Fly Board at Vallarta Adventures with trainer Chilo!
Chief Concierge Paloma Bravo is the best! She makes you feel like you are Royalty, she takes care of every single detail and makes you feel like this is home. Gume the waiter at the Snack Pool bar was the man! He has been working for the hotel since ever and perform his job with the first day happiness. Gabriel the waiter at bufett breakfast is awesome, not only great service but attention to details. I was choking with my vitamins and he brought me a glass of water in seconds, he save the day! Our maid kept the room immaculate! The beach is beautiful and kids can swin all they want safely. Food was really good and drinks yummy! My stepson, my husband and I had an unforgettable stay. Thank you Fiesta Americana crew!
for Everyoneby A verified traveler
Friendly,Comfort and ClassyPosted Jul 20, 2014
Pros: Friendly, comfortable and good location
Cons: A/ c in room this time needed tweaking. It was retaining too much humidity in the room.
Location: Not far from town center and romantic zone.
This was our second stay here and we returned primarily because of our first stay. The staff is very friendly and most accommodating. They truly wish to make your stay a memorable one . The hotel is well kept, very clean and managed very well. Kudos to the all the staff who made our stay so pleasant. We will return when we can.
for Everyoneby A verified traveler from Edmonton
Very nice stay, decent price in low season.Posted Jul 20, 2014
Pros: Beach, staff.
Cons: A little dated but thats PV for you.
Of course its nice, pretty sure all the F.A. s are pretty nice. Very good beach , nice sand. Food is good but beds are a little hard.
for Familiesby A verified traveler from bay area,California
great swimming pool and walking to the beachPosted Jul 17, 2014
Pros: Service and the friendly atmosphere.
Location: Go to down town and have a relaxing walk with the a beautiful outline of hotels and beaches in distance.
One of the best experiences we had at a hotel, the crew are awesome. They pamper you like a baby. Service at the room and by the pool are fantastic you'll get delicious food and very good drinks. Kids love the huge swimming pool and the beach is real nice also. Overall it was an excellent experience .
for Everyoneby A verified traveler from tucson az
nice hotel not too far from shoppingPosted Jul 15, 2014
Hotel very nice for price you pay. You can't bring food or drink in they really enforce that. the employees at bikini bar will literally do back flips to please you, Wow I've been at expensive hotels in california and never had this type of service.they were very attentive to every need.
by A verified traveler
Posted Jul 13, 2014
Pros: The physical beauty.
The Hotel was beautiful. Most of the employees were very nice. However there was a concerted effort when I checked in NOT to honor my agreement and try to charge me a higher rate. They tried to hustle me into seeing other properties, contributing to a charity which I don't really know even exists, and trying to charge my AM EX card in advance for an unreasonable amount for "sundries". Also when I checked out I had been charged money for another room and I had to correct that on the bill.