Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
Excellent service. Beautiful room, grounds, and pool. Food was good- not great. Alcohol top shelf. Many activities. Beach clean and swimmable, big enough waves for good boogie boarding. Our family had an amazing time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Wonderful all inclusive hotel

Posted Dec 19, 2014
Completely different experience from other all inclusive hotels. Amazing food, excellent options. Great staff, always willing to make your stay as confortable as possible. Great option if traveling with kids. No need to get out from the resort at all!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 19, 2014
Cons: i think the beach could be use better
A very confortable hotel, with excellent service for an all-included hotel. It has a beautiful pool, and the food its very good. If you are from USA it's the place to go.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great staff!!

Posted Dec 7, 2014
Relaxing, clean,and gorgeous sunsets. Jose at the pool was so attentive. Antonio at the restaurant catered to us and Alfredo the concierge went above and beyond to ensure a great trip for our family. Wonderful people!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic people working here

Posted Dec 2, 2014
Pros: The customer service
Cons: Walls were too thin
The staff here were great. Always there for your needs and quite helpful. Everyone understood and can speak english so that was a plus for someone who does not spanish.... I would suggest insulating the walls better because they were quite thin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2014
people were really great hotel was older more of a solid 4 star
4 out of 5
Recommended
for Everyone
by A verified travelerfrom saskatoon, sk.

Very nice, quiet and relaxing.

Posted Nov 23, 2014
The hotel is great, rooms are very nice and spacious. Rooms have good view of ocean. Staff was very good. Food, was good, but not 5 Star, 3.5 at best.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you very much Herb for your positive feedback on our staff, suites and hotel in general. We wish that all aspects of a guest´s stay are 100% excellent and I can assure you that we will always be looking at ways to satisfy the palete of all of our clients. Thanks again Herb.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
We are very glad that you enjoyed a nice, quiet and relaxing time with us and that you felt that our resort in general was great for you. Please note that we are always striving to better our culinary selection in order that every single palate is highly satisfied. Thank you Herb for your visit and for your kind words.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you very much herb for your great comments on our suites, service and our overall facilities. And we are always taking great strides to please the select palate of every one of our valued guests. Thank you for your preference in Grand Velas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Excellent. Service was great, food was good and accommodations were very clean.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
I am glad that everything concerning your stay was to your great satisfaction. Our goal is to meet and exceed every aspect of your vacation and thank you for sharing with us your glowing comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Pros: The service was amazing.
Cons: Nothing
Beautiful facilities and very customer service focused.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you for your positive words and now you know that you can count on Grand Velas to deliver a high-quality vacation for you and your family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice! Excellent venue and staff.

Posted Nov 11, 2014
Need more live entertainment such as jazz and dance music for evening.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you for your suggestions on entertainment. We are always looking for new ideas to incorporate into our operation and you can be assured that your ideas will be considered.