Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

It exceed out expectations and then some!

Posted Apr 21, 2015
The service was absolutely impeccable at every level. Even when we had a slight hiccup at check in they made it right immediately without my even having to ask for help. They had no king bed rooms left available, but they set us up with a double queen penthouse suite with its own private rooftop deck and hot tub at no extra charge. Enrique, our concierge, did a great job making sure we had everything we needed. The corporate culture at Velas Resorts clearly has a strong focus on customer satisfaction.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento, ca

Quiet luxury

Posted Apr 18, 2015
We loved this property. Food & all service- absolutely excellent. Night life- nil. Best all inclusive we've ever been to. Will try another Grand Velas property at a destination closer to nightlife & shopping, next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Un hotel para sentirte como los reyes

Posted Apr 13, 2015
Pros: Su servicio, la calidad de la comida y la Suite Ambassador
Cons: La política de aparte de camastros
Estuvimos 4 días en el Grand Velas y lo disfrutamos al máximo. Lo mejor del hotel es su servicio, siempre amable y atento, cumpliendo cualquiera de tus deseos. Los pequeños detalles como los masajes en la alberca cortesía del Hotel, las trufas en la tarde, las bebidas que te traen de sorpresa a la alberca: inigualable. La suite Ambassador es un sueño y nuestro concierge Rebeca de lo más atenta. Fuimos a los restaurantes Frida y Piaf. Las porciones del restaurante Frida son minúsculas, demasiado! No así el Piaf que fue una delicia. Nuestra única queja: que no importa a qué hora llegue uno al área de la alberca, todos los camastros están ocupados (los mejores) y a ver donde encuentras dos juntos, para estar al lado de tu pareja.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Fremont, CA

Great service, food, drink, and facilities.

Posted Apr 11, 2015
Pros: Exceptionally good service makes for a convenient and restful vacation.
Cons: Ran out of towels at the pool every afternoon, although housekeeping would find some and deliver to the room if you ask.
Location: Go to Rhythms of the Night by Vallarta Adventures.
Outstanding service from check-in through check-out. Cannot say enough about the food and beverage quality. Staff is helpful everywhere you go
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CIUDAD DE MÉXICO

AGRADABLE ESTANCIA EN LINDO HOTEL

Posted Apr 10, 2015
Pros: LAS HABITACIONES, LA COMIDA Y LA ATENCIÓN DE MESEROS
Cons: LA ATENCIÓN EN LA RECEPCIÓN, PUES DE INMEDIATO PIDEN EL PAGO, SIN CORROBORAR QUE ASEGURAS QUE PREVIAMENTE SE LIQUIDÓ LA TOTALIDAD DE LA ESTANCIA.
CÓMODAS HABITACIONES. LIMPIEZA ABSOLUTA EN TODO EL HOTEL. EXTRAORDINARIOS RESTAURANTES DE ESPECIALIDADES. EXCELENTE ATENCIÓN DE CONCIERGE
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Estado de Mexici

Maravilloso!

Posted Apr 7, 2015
Todo maravilloso! Es nuestra 2da vez Y repetiremos! La comida deliciosa, la atención de todo el staff, las instalaciones, las habitaciones, lo cómodo del hotel en general
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Impeccable Service

Posted Mar 31, 2015
Pros: The spectacular views from our room and from the Azul restaurant. The service, always with a smile! The beautiful pools. Relaxing atmosphere!
Cons: I'm not sure what could be improved.If I was being picky I would say the lighting in the bathroom could be a bit brighter and more activities.
Location: The location of the hotel is great with respect to the airport, which is about 15-20 min. away. Unfortunately, there are not many things to do nearby.
We stayed at the property at the end of March. We had beautiful weather the entire trip. The service at this hotel is incredible! The staff are friendly, and at your disposal, they simply can't do enough for you. If there is anything that you need they will do their best to get it for you. The rooms are very large and all have beautiful views. I would ask for a higher floor. Make sure to book the three restaurants (all included) before you go, they do fill up. There is always plenty of buffet food but the food in the restaurants is slightly better. Men come prepared with a pair of closed toe shoes, no flip flops in the nicer restaurants. Like most resort hotels getting a spot down at the pool can be a little bit of an issue. The pool opens at 8am but some are down well before that. There do seem to be enough spots for everyone but the best spots go quickly. This was a very relaxing vacation and we felt very pampered by the staff. We would definitely go back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Pros: Friendly and prompt service. The pool guys go above and beyond.
we had a wonderful, relaxing vacation and will return.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
I am very pleased you had a vacation beyond all compare. Our friendly pool staff and their stellar service will remain in store as you let us spoil you in another relaxing Grand Velas getaway. Until then, receive my warmest regards
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 24, 2015
Best all-inclusive we have stayed at in Mexico. The best parts were: the food, the service, and the quiet family-friendly atmosphere.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
I appreciate your warm words. The culinary tour at Grand Velas is a certainly a shining star. Each of the haute-cuisine dishes is meant to please your palate with a touch of inventiveness and sophistication. Together with a courteous service anticipating all your needs you and the family can be sure to enjoy all-inclusive at its best. We will be looking forward to your next visit in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Amazing hotel with wonderful staff and great food

Posted Mar 22, 2015
Pros: The French Restaurant, Piaf
Cons: The internet connection
Location: Lots of activities nearby
Definitely the best resort we stayed at ! The rooms are nice and spacious with a great ocean view. We really enjoyed all the staff that worked hard to provide an amazing service. The room service in the morning for breakfast was one of the highlight of trip. We would start our day with an elaborate breakfast in our room overlooking the resort and ocean. We also, took advantage of the many facilities, such as the gym, tennis courts and spa. They were all first class.