Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel.

Posted Jan 26, 2015
This hotel was perfect for our needs. The food was great - good variety and convenient. The spa was spectacular. Great massage, nice locker room with all the amenities - hot tub, sauna, steam, showers, lotions. The staff was friendly and helpful all over resort - pool, reception, dining areas, house keeping, bars. The grounds were simple but clean. Pool was perfect temp, clean and big - plenty of chairs, towels and servers around the pool and beach. The beach was clean with comfortable places to sit with shade.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota, Colombia

Excellent Stay in Nayarit

Posted Jan 13, 2015
Pros: Restaurants and rooms.
Cons: Showers at the pool area and better tv signal and program.
Location: Nayarit is a beatuiful bay located near Puerto Vallarta.
I have travelled to several high end all inclusive resort but by far Gran Velas is the best. Excellent food, drink / cocktail selection and service from all the staff. I would highly recommend this destination!
4 out of 5
Recommended
for Families
by A verified travelerfrom Washington, DC

An Outstanding Resort with Just One Weak Area

Posted Jan 11, 2015
Pros: Great food, lovely beach and pool, very well appointed rooms.
Cons: Hotel could provide pool and beach toys for kids. Kids Club was disappointing. A good movie plus popcorn each night for kids would be good.
Location: We did not find the city of Puerto Vallarta very interesting. There may be interesting things to do nearby for couples or families with teenagers.
The hotel and its setting are lovely. We had 4 couples with a total of 5 children ages 1-8 for a family reunion. Breakfast and lunch were at casual family-style restaurants. Dinner for adults was at one of three 5-star restaurants. A treat to be able to choose a different cuisine each night and enjoy gourmet meals. Nice gym, nice gardens. Not much to see outside of resort. Kids Club needs work--nothing much to do.Some good movies, a bunch of Lego, Mindcraft, some outdoor games, etc would help. One could hire excellent babysitters to stay with young kids in room at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
Very clean. Enjoyed the "all inclusive" feature. On site restaurants were very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA-CA

Great Experince

Posted Dec 28, 2014
Location: We did not leave the hotel for the entire 5 days that we were there.
We have stayed in many places in Mexico through the years. This is one of the best that we have come across so far. We stayed at the Four Seasons last year and frankly I prefer this venue to the Four Seasons. The staff are friendly and well trained. Most of the catering staff remember what you normally order and provide before you ask. Highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2014
Excellent service. Beautiful room, grounds, and pool. Food was good- not great. Alcohol top shelf. Many activities. Beach clean and swimmable, big enough waves for good boogie boarding. Our family had an amazing time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Wonderful all inclusive hotel

Posted Dec 19, 2014
Completely different experience from other all inclusive hotels. Amazing food, excellent options. Great staff, always willing to make your stay as confortable as possible. Great option if traveling with kids. No need to get out from the resort at all!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 19, 2014
Cons: i think the beach could be use better
A very confortable hotel, with excellent service for an all-included hotel. It has a beautiful pool, and the food its very good. If you are from USA it's the place to go.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great staff!!

Posted Dec 7, 2014
Relaxing, clean,and gorgeous sunsets. Jose at the pool was so attentive. Antonio at the restaurant catered to us and Alfredo the concierge went above and beyond to ensure a great trip for our family. Wonderful people!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic people working here

Posted Dec 2, 2014
Pros: The customer service
Cons: Walls were too thin
The staff here were great. Always there for your needs and quite helpful. Everyone understood and can speak english so that was a plus for someone who does not spanish.... I would suggest insulating the walls better because they were quite thin.