Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great staff!!

Posted Dec 7, 2014
Relaxing, clean,and gorgeous sunsets. Jose at the pool was so attentive. Antonio at the restaurant catered to us and Alfredo the concierge went above and beyond to ensure a great trip for our family. Wonderful people!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic people working here

Posted Dec 2, 2014
Pros: The customer service
Cons: Walls were too thin
The staff here were great. Always there for your needs and quite helpful. Everyone understood and can speak english so that was a plus for someone who does not spanish.... I would suggest insulating the walls better because they were quite thin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2014
people were really great hotel was older more of a solid 4 star
4 out of 5
Recommended
for Everyone
by A verified travelerfrom saskatoon, sk.

Very nice, quiet and relaxing.

Posted Nov 23, 2014
The hotel is great, rooms are very nice and spacious. Rooms have good view of ocean. Staff was very good. Food, was good, but not 5 Star, 3.5 at best.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you very much Herb for your positive feedback on our staff, suites and hotel in general. We wish that all aspects of a guest´s stay are 100% excellent and I can assure you that we will always be looking at ways to satisfy the palete of all of our clients. Thanks again Herb.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
We are very glad that you enjoyed a nice, quiet and relaxing time with us and that you felt that our resort in general was great for you. Please note that we are always striving to better our culinary selection in order that every single palate is highly satisfied. Thank you Herb for your visit and for your kind words.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you very much herb for your great comments on our suites, service and our overall facilities. And we are always taking great strides to please the select palate of every one of our valued guests. Thank you for your preference in Grand Velas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Excellent. Service was great, food was good and accommodations were very clean.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
I am glad that everything concerning your stay was to your great satisfaction. Our goal is to meet and exceed every aspect of your vacation and thank you for sharing with us your glowing comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Pros: The service was amazing.
Cons: Nothing
Beautiful facilities and very customer service focused.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you for your positive words and now you know that you can count on Grand Velas to deliver a high-quality vacation for you and your family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice! Excellent venue and staff.

Posted Nov 11, 2014
Need more live entertainment such as jazz and dance music for evening.
Comment from Hotel Management
Nov 27, 2014 by Manager, Hotel Management
Thank you for your suggestions on entertainment. We are always looking for new ideas to incorporate into our operation and you can be assured that your ideas will be considered.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Illinois

First time to Nueva Vallarta

Posted Oct 31, 2014
Pros: 5 star Service. Huge Ocean view suite to watch sunsets. Excellent AC. Close to airport. Great food.
Cons: They do push excursions and lots of local vendors selling time-shares, etc on beach. Beach is a bit small. Not good for jogging.
Location: Not much except Paradise Villages is nice for a break for more businesses and more people. Long ride to PV. Most guests stayed put. Shopping NOT good
Definitely 5 star hotel. Had only one bad meal in 5 days (meat tough) and rest was 4 star or better for an all inclusive. Pretty quiet in October. Estimate only 10% of hotel filled. Tons of staff. Not much night life in NV so if that's what you are looking for stay away. Drinks and wine Very good. Room service outstanding. KEEP MONEY AND VALUABLES LOCKED UP in room safe and do not leave items unattended at pool. Bring your own suntan lotions , American magazines. Very close to airport (15 Min) and 20 minute walk to Paradise Villages with Casino, laundromat, Starbucks , McDonalds, Dominoes, Subway, and stores.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

Great vacation without the kids

Posted Oct 31, 2014
Pros: Incredibly friendly and helpful staff, great pool right on the beach, clean hotel with great views from the room.
Cons: Sheets could be a bit softer.
This was our first extended trip without the kids. The staff was fantastic and we had a great time. Great location right on the beach. The food at Lucca was surprisingly good -- Frida and Piaff were okay but nothing to get excited about. We definitely will return, and looking forward to visiting the sister property located in Riviera Maya!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, CA

Posted Oct 31, 2014
We spent a quick getaway here and had a fabulous time - start to finish!!!!
Comment from Hotel Management
Nov 23, 2014 by Manager, Hotel Management
Thank you Ann, It is our pleasure to serve you in whatever vacation plan you come for. I hope to see you soon.