Ratings based on 77 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Good value for the cost.Posted Mar 4, 2014
Pros: Clean, quaint.... good value for money.
Cons: Previously mentioned.
The hotel was great but there is no elevator and they put us in a lovely king room at the furthest from the front desk. The bell person did take our luggage (which was very heavy) up four flights of stairs and back down again the next morning. I wish we had asked for something closer but we didn't realize until we'd made the long trek to the room. Availability of coffee to take to the room the next day was a problem as well. No lids; no trays. I think they wanted us to come to the restaurant but we were being picked up early. Other than these two problems, we were pleased.
for Everyoneby Pat from Kamloops, BC
Nice Hotel. Friendly staff. Beautiful poolPosted Mar 3, 2014
Pros: Friendliness & atmosphere
Cons: Sliding doors to balcony need to be replaced.
Location: Great location. Near shopping & buses.
We thoroughly enjoyed the Mexican atmosphere and friendliness of all the staff. We will go back
by unhappy from canada
Not what it seems.Posted Feb 20, 2014
Two blocks from the rocky beach. Friendly staff. But small uncomfortable room, bottom shelf alcohol. Definitely would not return to Hacienda.
by Matt from Reno, Nevada, USA
Very old interior with not very courteous staff.Posted Jan 21, 2014
We thought a hotel would be a place to sleep, but it is not that until 11:00, unless you get a special room. The music plays late in the hotel courtyard. Also, the bathroom in the first room we were in smelled like a sewage plant. I braved the smell because I needed to use the bathroom, but my wife, she would not. After they changed our room to a back room away from the noise, the plumbing went out in the whole wing. The front desk didn't tell me that when I called twice. I had to walk down to investigate. I thought the bellman was nice, but then when we crossed paths when he was on his break and we waved at him, he looked at us but wouldn't wave back, twice. I understand that he is under no obligation to acknowledge us, but I just think it shows what kind of people they have working there. The man at the front desk had about the same manners when I told him about the loud music and asked him what time it stopped. Instead of working to accomadate us, he told us 11:00 isn't that late. The cleaning ladies seemed nice though and did a good job although the interior of the rooms have a very old feel.
for Everyoneby A verified traveler
Great family hotelPosted Jan 15, 2014
We had never stayed at an all-inclusive, so it was a new experience, but very enjoyable! We didn't choose to participate in many of the activities or events put on by the staff because we were there without kids to relax and sleep, but had we wanted to, they also looked fun. The hotel is about a block from the beach, so while we could have taken the shuttle provided, we walked. The staff was very agreeable and helpful and the room clean and comfortable. All in all, a great vacation!
Recommendedby f chavez from puerto vallarta
godPosted May 16, 2013 on Hotels.com
for Everyoneby Anon from London, UK
Relaxing hotel next to beachPosted Mar 26, 2013
Pros: Easy, welcoming, close to beach, very relaxing.
Cons: Internet didn't work well in rooms, but did on balcony.
Location: Outside of Puerto Vallarta, but easy walk, bus or taxi ride.
Relaxing. Nice beach club. Very helpful and friendly staff. Decent food.
by Tania from Victoria, BC, Canada
Cozy resort, too close to the main noisy streetPosted Mar 21, 2013
Pros: Main resourt area and food
Cons: Noise from the street and smoke
Location: few blocks from the ocean but right on the main street
Food was great, not a big choice though. Tips are required. Lovely pool area, dining area and lobby. Nozy music until late 2am. Noise from the street and smoke from cars are bad.
for Everyoneby Denise from Alexandria, VA, USA
Great hotel for everyone!!Posted Mar 17, 2013
My boyfriend and I loved the Hacienda Hotel and Spa and we would return there again. It was in a great location, close to the beach, and the hotel staff was very friendly and accomodating.
for Personal Eventby A verified traveler
Good central location and friendly staffPosted Feb 15, 2013 on Hotels.com
We were happy with our stay. We would not hesitate to stay there again.