Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Thunder Bay, Ontario, Canada

Very nice Hotel right on the beach

Posted Dec 6, 2014
Cons: Having a balcony that you can sit on would improve the overall stay
Location: Lots of things to do very close by if that is what you want out of your vacation. Or just relax by the pool or ocean which wasn't over crowded.
We enjoyed our stay. The rooms were clean, service was very good with friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place.

Posted Dec 6, 2014
This place is awesome. Staff is great and courteous. The only negative is the walls are very thin. I heard everything going on in the halls including the nightclub.
3 out of 5
by A verified traveler

Great staff.. Horrible food. Overpriced.

Posted Nov 25, 2014
The staff was beyond excellent. Jenny, Leno and Gael were very attentive. Really bad food at the buffets and restaurants. Way overpriced.. Pulled up to construction. The nightly show was on a tiny stage, Bad presentation for it being Hard Rock.
Comment from Hotel Management
Dec 3, 2014 by Luis Entrala Fabregas, Hotel Management
Dear Reviewer; Thank you for your feedback and the service that Jenny, Leno and Gael provided you while you Rock with us, they will be rewarded for making your stay a blast and on the other side I am sorry to hear that your experience at our restaurants and night show were not as amazing as other reviewers, I will review your with the appropriate departments and como out with fresh Ideas for the liking of all our Rockstars. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great time at the Hard Rock.....

Posted Nov 22, 2014
Pros: Live bands played on 3 nights, Friday through Sunday, and once in the afternoon outside of the center pool.
Cons: Bring your own headphones if you plan to participate in the picks program, as there were only enough for half of the guitars available for guests.
Location: Walking distance to shopping mall, hospital, water taxi, casino, golf and bus stop which can take you into Puerto Vallarta.
No hassle on check in. Great deluxe diamond room with awesome view of the Bay of Banderas and the resort. Narrow balcony was the only drawback of the room. Excellent food at Ipanema and Ciao restaurants. Great selection of liquor with the exception of beer limited to a light or dark on tap at the bars. If you have any concerns they try to solve quickly, usually on the spot if possible. Excellent pool areas for all ages. Pool activities are limited to the pool with the swim up pool bar and louder music. Will go back again, this time with friends and family.
Comment from Hotel Management
Dec 3, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Wojo; I would like to thank you for your feedback regarding your last stay at the resort, I am very pleased that you enjoy the ways of the Rockstar since the beginning of your stay with us, I will review your comments about the beers selection with the involved departments as we just want the satisfaction of all our Rockers. The staff will be waiting for you with open arms and give you an authentic Rock Experience one more time. Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Hard Rock you saved our vacations

Posted Nov 17, 2014
Pros: Pools, restaurants, room, staff, entertainment. Everything was great. Saved our vacations after a terrible experience royal suites in punta mita
Cons: Maybe a more ethnic band on one of the night. Ex... Mariachi
Location: Didn't do anything outside the resort
Hard Rock hotel and their staff were able to save our vacations. As soon as getting out of my taxi great customer service. Arrived at 10 am checked in , they gave me full access to the facility right away. They gave me my room key by 12:30 way before the 3 pm check in time. Room was very clean and with a great view of the pool and ocean. All the restaurants had great tasting food. The snack bar buffet had a great variety of food and the brick oven pizza by the pool was great. The entertainment staff Oliver,Carly and the rest of the gang kept the fun going by the pool. The nightly shows at the theather were very entertaining. Great staff, great hotel , overall a great experience. Will definitely recommend Hard Rock to anyone.
Comment from Hotel Management
Dec 3, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Lorenzo; It is our pleasure to provide the best experiences to all our Rockstars, thank you for your recommendations and all the staff will be more than happy to give you the Hard Rock Experience to you and all your Band members. Thank you for your review and hope to host you again. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Had a great time.

Posted Oct 14, 2014
Loved the food and event's within the hotel. The people at the hotel were very nice and treated us nicely, I would recommend this place to friends and family.
Comment from Hotel Management
Dec 3, 2014 by Luis Entrala Fabregas, Hotel Management
Dear Melissa; Thank you for your feedback and your recommendations for our amazing service that we provide to all our Rockstars, hope to you can come back soon and provide you with the service that set us apart one more time Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Veracruz

Un excelente hotel, con un verdero all inclusive.

Posted Sep 23, 2014
Pros: Trato del personal, instalaciones, comida.
Cons: Algún problema leve con el drenaje.
Altamente recomendable, en el ambiente de Hard Rock Hotel pero apto para toda la familia.
Comment from Hotel Management
Dec 3, 2014 by Luis Entrala Fabregas, Hotel Management
Estimado Ivan; Agradezco tus comentarios y confío en que sus recomendaciones serán benéficas tanto para el Hotel como para todos los huéspedes que deseen alojarse con nosotros y disfrutar de la Playa y Música al igual que nuestro servicio. Saludos
4 out of 5
Recommended
for Everyone
by A verified traveler

Agradable

Posted Sep 22, 2014
Pros: Es bonito pero le faltan algunos detalles
Cons: Solo actitud y supervision de limpieza en habitaciones
Location: Tienen muy buen programa de actividades y eventos diarios
La atencion muy buena, el personal el 99% amable, solo que quiero comentar algo que no me gusto; ya que al llegar y hacer mi check in en recepcion me dicen que tengo TODO INCLUIDO Y QUE NO NECESITAMOS HACER NINGUNA RESERVACION, que podemos hacer uso de las instalaciones y restaurantes asi como todo el consumo. Y utilice unas camas que estan en la playa y me dicen que no puedo estar ahi que necesito reservacion, o sea como!!!!! En las habitaciones estan muy bonitas y comodas solo que si le falto limpieza en los baños, y LES FALTAN ESPEJOS, eso fue muy incomodo que solo en el baño y el closet (parte interior) ya que eramos 4 personas. Me gusto me senti comoda, solo a excepcion de lo que comente, si regresara tomaria otra opcion, pero en general es buen hotel.
Comment from Hotel Management
Nov 29, 2014 by Luis Entrala Fabregas, Hotel Management
Saludos Anonymous; T Gracias por tus comentarios sobre nuestras instalaciones del Hotel como son las habitaciones. te puedo asegurar que estoy revisando tus comentarios acerca de los espejos en las habitaciones, y reforzar la información sobre las áreas que el hotel ofrece, sin embargo quiero mencionarte que en cuanto regreses encontraras las mejoras dignas de un Rockstar como tú.
5 out of 5
Recommended
by Marce M. C.from JALISCO

Excelente atención,

Posted Sep 18, 2014 on Hotels.com
Nos encantó el hotel, habitaciones padrísimas con jacuzzi, variedad de restaurantes con rica comida, pero sobre todo el personal es sumamente amable, todo el tiempo están atendiéndote, te reciben con una bebida y desde ahí empieza el excelente servicio. Solo nos hubiera gustado que el ambiente del bar terminara más tarde, ya que entre las 12 y 1 de la madrugada acaban de tocar los grupos en vivo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara Jal.

Hotel muy agradable junto a la playa.

Posted Sep 18, 2014
El personal es muy amable y su equipo de animadores son excelentes. Los shows nocturnos son muy buenos.
Comment from Hotel Management
Nov 29, 2014 by Luis Entrala Fabregas, Hotel Management
Estimado Francisco; Agradezco tus comentarios y el saber que tu estancia con nosotros fue una auténtica experiencia de Rock al gozar tanto de nuestra amabilidad y servicio ejemplificada por nuestro de Animación y nuestros sorprendentes shows nocturnos, te recibiremos con los brazos abiertos y el trato de Super estrella de nuevo.