Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Resort digne de la classe 5 étoiles

Posted Jan 23, 2015
Pros: Location (direct sur plage,...). Propreté des lieux.
Cons: En général, la nourriture mérite d'etre amélioré, elle ne peut pas etre classée dans les 5 étoiles (3,5 ou au mieux 4 a présent !).
Location: Il n'y a pas grande chose dans cette zone des hotels et resorts.
La formule all inclusive de Hard Rock est beaucoup mieux que les autres all inclusive standard des autres resorts. A Hard Rock le mot All inclusive signifie vraiment Tout est propre et bien entretenu. Un petit bémol :la nourriture de certains restos reste a améliorer.
Comment from Hotel Management
Jan 29, 2015 by Luis Entrala Fabregas, Hotel Management
Cher Donald, Nous vous remercions d'avoir pris le temps de nous écrire afin de partager vos commentaires. Nous sommes heureux de savoir que vous avez passé un séjour extraordinaire parmi nous et restez assuré que nous travaillons constamment afin de renouveler nos menus. Cordialement vôtre, Luis Entrala Fábregas Directeur Général Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Posted Jan 7, 2015
Nice resort, great beach access, clean pools, and plenty of choices for food!
Comment from Hotel Management
Jan 10, 2015 by Luis Entrala Fabregas, Hotel Management
Hello TEE, Thank you for your fantastic feedback and for sharing your awesome insights with the Expedia community, I am sure that your review will help other fellow travelers to make a better and more informed decision regarding their next Rockin' travel destination. Hope to have the honor to host you very soon again. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
3 out of 5
by A verified travelerfrom Houston and D.F.

mediocre, old hotel in new expensive format

Posted Jan 5, 2015
Pros: Happy to find only a couple of false charges on bill, which were reversed. Mediocre music cut off at 9 or 10 pm. Construction noise only in daytime.
Cons: Seriously? How about delivering a better product for the money?
Location: Beach was a bit muddy, poor surf. Little plastic belly boards were worn out, only 3 available. Long ride in back of open truck to get to cable slide.
Food was mediocre in buffet, except for a few breakfast items. Way over-priced for the quality of spread and menu offerings. Drinks were tasted watered down, even the draft beer was so-so. Soft drinks were all Pepsi branded, lower shelf stuff. Could have stayed at Four Seasons or Hyatt for this kind of money, and enjoyed way better rooms and food. Entertainment was almost embarassing. Enthusiastic, but on par with high school review. Half of shaded lounge chairs were reserved for VIP guests, which meant time-share members not Hard Rock VIP paid members. Free calls to the States. Big deal. My cell does the same. Free wifi - too bad the internet connection was so poor. Did better sharing 3G from my cell phone. About the same level as Riu all included, at double the price. Built 20 years ago, changed to Hard Rock Hotel two years ago. So-called credits offered required 20% payment in cash, still overpriced. Jacuzzi tub in room was almost 10 inches deep at the water line. One let-down after another.
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hello John, Thank you so much for sharing your experience; it is our best resource to improve our services, facilites and variety of food and beverage; I will follow up personally with food and beverage in order to reinforce our procedures. We are sorry to read that our allinclusive experience many perks were not to your liking. Thank you for choosing Hard Rock Hotel Vallarta, we hope to see you back very soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and amazing staff

Posted Jan 4, 2015
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hello J and J, Thank you so much for choosing Hard Rock Hotel Vallarta, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Hope we have the honor to host you again at Hard Rock Hotel Vallarta. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
2 out of 5
by A verified travelerfrom Colorado

Serial Truth Stretchers if not Outright Liars

Posted Jan 2, 2015
Pros: Beach, music vibe, location
Cons: Service, rooms (why use up all of that space for a 2 person Jacuzzi tub), figure out another economic model than the scammy and slimy "resort dollars"
Location: Good location near other hotels, a little mall, a casino and easy in and out. Maybe 15 minutes from the airport.
Watch our for the "hostesses" - ours was Lucy. Though she claimed to be a concierge, she's really a representative of the hotel trying to sell timeshares and upsell you on activities. She also introduced us to our "resort credits", which seem useful but actually they are a vehicle to buy very very overpriced stuff with "funny money" and then pay a 20% fee on top ot that with real green money. Also FYI the credits you earn if you sit through the timeshare presentation also have a 20% fee on top of them. An example of the absurdity: House wine is undrinkable; mediocre cabernet in the restaurant is $240 in "resort dollars" plus $48 in real money. In a liquor store it is a $20 bottle of wine. Making things worse, when you try to book things, they are full or overbooked, and the coup de grace - Lucy blames the people in the hotel who really do the work - those who really book the fishing, zip lines, jet skiing, surf lessons, golf, scuba, etc. I would also add that the front desk staff - other than "Ardain" and a manager named "J Carlos" had a high propensity to overpromise and under deliver on many, many things. Here's the bottom line - this is a pretty good property, the food is ok, the beach nice, the vibe fun - but the service is absolutely atrocious and could be raised from an F to a C with so very little effort that it's frustrating. You're better than this Hard Rock Puerto Vallarta staff and management!! Make even a minimal effort and you'll kick butt!
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Dear Jake, Thank you so much for sharing your experience with us. Your comments are much appreciated. This office is aware of your dissatisfaction, I am personally concerned about your experience at our resort. On behalf of Hard Rock Hotel Vallarta, I would like to extend my sincere apologies for the inconveniences you encountered during your visit. Please allow me to have the opportunity to change your perspective about our resort. At this point I would like to highlight that all our official information is not only truthful, but based on facts that are in no term, nor meaning misleading and also available for everyone on various channels. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
4 out of 5
Recommended
for Families
by A verified travelerfrom Guanajuato

Vacaciones sorprendentes

Posted Dec 30, 2014
Pros: Principalmente la amplia capacidad de atender de manera personalizada la cena en los diferentes restaurantes de especialidades sin limitaciones
Cons: La imagen del hotel y el mantenimiento
Location: Las diferentes áreas de descanso y diversión son muy adecuadas
Sin llegar a lujos extremos, el Hard Rock se enfoca principalmente en lograr que la estancia sea confortable y agradable no solo para los amantes del Rock, aunque se tiene la posibilidad de escuchar éste genero musical en sus diferentes espacios temáticos. Nuestra estancia fue muy agradable de principio a fín
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hola Daniel, Gracias por compartir tu más reciente experiencia en Hard Rock Hotel Vallarta, estamos orgullosos de saber que tus vacaciones han sido "Sorprendetes" como lo mencionas y que nuestras instalaciones han contribuido a ello. Esperamos volver a verte pronto de regreso y tener la oportunidad de consentirte. Saludos. Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente hotel

Posted Dec 26, 2014
Todos muy amables, nos divertimos mucho, y descansamos a gusto, la comida buena y variada
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hola, Gracias por haber elegido Hard Rock Hotel Vallarta para disfrutar tus mas recientes vacaciones, estamos orgullosos de saber que has disfrutado de tu estancia, que nuestra variedad de alimentos ha sido de tu agrado y que el servicio que has experimentado ha ido a la par de todo lo antes mencionado. Esperamos ser de nuevo, tu elección vacacional y tenerte pronto de regreso. Saludos. Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México, D.F.

Muy agradable hotel.

Posted Dec 23, 2014
Pros: Todo
Cons: Solamente que pudiera haber un espejo fuera del baño, frente al escritorio, yo suelo peinarme afuera mientras mi marido y después mi hijo se bañan.
Location: La verdad es que fuimos en plan de descanso, decidimos no salir del hotel en esta ocasión.
La pasamos estupendo. Es un hotel que te brinda a diario muchas actividades divertidas, el personal (TODOS) son de lo más agradables, las comidas muy buenas también. Por supuesto que el resultado es que en cuanto podamos regresar, lo haremos!!! Y repito, la atención, disposición y amabilidad del personal nos pareció única, felicidades por ello. Se llevaron un 100 todos ellos y ellas. Lorena
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hola Lorena, Muchas gracias por compartir su experiencia en el Hard Rock Hotel Vallarta, su percepción ayudara a muchos futuros viajeros para tomar una mejor decisión informada; así disfrutar de sus vacaciones y expectativas cumplidas. Tenga la certeza de que personalmente voy a transmitir sus amables palabras al personal, animándolos a mantener el buen trabajo. Espero tengamos el honor de recibirle de nuevo en el Hard Rock Hotel Vallarta. Saludos, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
3 out of 5
by A verified travelerfrom Mexico DF

Overpriced. You can get the same for less money.

Posted Dec 23, 2014
Pros: Close to the bech. View.
Cons: check in, check out. Valet Parking. Food was not related to the price. Coffee is horrible.
Location: Marieta Islads.
Constan traveler to Puerto Vallarta. I´ll start with the pros: Nice Hotel, Nice view, right on the beach. The cons: No valet Parking (for the rate we paid 493 per night 2 adults 2 kids, that should be included) It took over 40 minutes to do the check in. Did the check in but room was not ready (and it was fine, it was 11:00 AM) So went to the pool with the kids. Came back at 3:15 PM, said was not ready but they could assign a cheaper room right away or i could wait. Went back to the pool. Already with my brazalete so i could eat and drink everything. Came back at 6:30 with 2 kids and they said i had to get a ticket they gave me other wise room was not to be assigned. Had to go to the car for it. Check out the same, 30 minutes and towels cards need to be returned (Villa la estancia does no have cards, pick towels as needed). Room was clean but noisy. Warm water, no hot water. No premium TV Channels. Hotel is nice but it is over priced. Can get the same or even better for less money. Next time i´ll go back to Villa La estancia or Marival Residences. Or RIU Palace. Staff at front desk need to improve speed and provide faster responses. No Business Center. I was on vacation but needed a PRIVATE computer for an emergency business conference. They were able to get me a laptop and a room for 100 additional bucks¡
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hello Raul, Thank you so much for a very comprehensive review I appreciated the detail invested within, it is our most powerful tool that helps pin point our strenghts and weaknesses. Allow me to offer you my sinceres apologies for the inconveniences during check in and check out; I will personally follow up and re-inforce our procedures to be a reliable customer care. Hope to see you back very soon. Best Regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Thunder Bay, Ontario, Canada

Very nice Hotel right on the beach

Posted Dec 6, 2014
Cons: Having a balcony that you can sit on would improve the overall stay
Location: Lots of things to do very close by if that is what you want out of your vacation. Or just relax by the pool or ocean which wasn't over crowded.
We enjoyed our stay. The rooms were clean, service was very good with friendly staff.
Comment from Hotel Management
Jan 6, 2015 by Luis Entrala Fabregas, Hotel Management
Hello Joe, Thank you so much for sharing your experience at Hard Rock Hotel Vallarta; I am positive that your comments will help future travelers by providing information regarding their expectations. Hope to see you back very soon at Hard Rock Hotel Vallarta. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.