Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great time at the Hard Rock.....

Posted Nov 22, 2014
Pros: Live bands played on 3 nights, Friday through Sunday, and once in the afternoon outside of the center pool.
Cons: Bring your own headphones if you plan to participate in the picks program, as there were only enough for half of the guitars available for guests.
Location: Walking distance to shopping mall, hospital, water taxi, casino, golf and bus stop which can take you into Puerto Vallarta.
No hassle on check in. Great deluxe diamond room with awesome view of the Bay of Banderas and the resort. Narrow balcony was the only drawback of the room. Excellent food at Ipanema and Ciao restaurants. Great selection of liquor with the exception of beer limited to a light or dark on tap at the bars. If you have any concerns they try to solve quickly, usually on the spot if possible. Excellent pool areas for all ages. Pool activities are limited to the pool with the swim up pool bar and louder music. Will go back again, this time with friends and family.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Hard Rock you saved our vacations

Posted Nov 17, 2014
Pros: Pools, restaurants, room, staff, entertainment. Everything was great. Saved our vacations after a terrible experience royal suites in punta mita
Cons: Maybe a more ethnic band on one of the night. Ex... Mariachi
Location: Didn't do anything outside the resort
Hard Rock hotel and their staff were able to save our vacations. As soon as getting out of my taxi great customer service. Arrived at 10 am checked in , they gave me full access to the facility right away. They gave me my room key by 12:30 way before the 3 pm check in time. Room was very clean and with a great view of the pool and ocean. All the restaurants had great tasting food. The snack bar buffet had a great variety of food and the brick oven pizza by the pool was great. The entertainment staff Oliver,Carly and the rest of the gang kept the fun going by the pool. The nightly shows at the theather were very entertaining. Great staff, great hotel , overall a great experience. Will definitely recommend Hard Rock to anyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Had a great time.

Posted Oct 14, 2014
Loved the food and event's within the hotel. The people at the hotel were very nice and treated us nicely, I would recommend this place to friends and family.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Fantastic

Posted Sep 5, 2014
Fantastic resort, staff and food, especially Ciao Italian restaurant! Highly recommended vacation resort!
Comment from Hotel Management
Sep 6, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Maggie, Thank you so much for taking the time to let us know about your experience, I am happy to learn that during your stay, our food and beverage offer was to your satisfaction; this is the result of hard work and passion that Hard Rock Hotel Vallarta's staff delivers every day. I hope to see you back soon at Hard Rock Hotel Vallarta. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Good ambiance, beautiful beach.

Posted Aug 20, 2014
Pros: Installations, food and staff.
Cons: Bathroom ventilation.
Location: Great beach to relax and a little shopping mall a short distance away.
Lovely staff, great food, excellent music. We liked the seafood in particular and sushi at the Zen restaurant.
Comment from Hotel Management
Aug 22, 2014 by Luis Entrala Fabregas, Hotel Management
Dear Alex, Thank you very much for submit your opinion, is my pleasure to read your comments, and looking forward to welcome you back soon to Hard Rock Hotel Vallarta. Kind Regards. Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Families
by A verified travelerfrom seattle

Puerto Vallarta All-Inclusive Resort

Posted Aug 17, 2014
Pros: The shows and entertainment were well organized with a lot of enthusiasm. The bingo guy was exciting to watch, another good dancer.
Cons: Organize the check in line to be more efficient
Location: The location is close to Vallarta Adventures. There is not much to do in the immediate area which is OK since this is an all-inclusive resort.
I stayed here for my birthday vacation, and it was a great overall experience. There is a schedule of fun activities organized by the hotel, usually centered around the pool. The schedule lists everyone who is celebrating an event, but my name was misspelled; my name was the one used for the reservation. They also will send you a dessert with a candle with singing servers if you let them know which restaurant and reservation time you scheduled for dinner. There are evening shows, usually around 9:30 or 10 PM with fun dancing routines. Oliver is a great dancer and so much fun to watch. Overall, the resort is clean. There is the typical smell of tropical places, a musty smell from the humidity. There were some hairs on the hotel room floor when we first entered. I'm not used to seeing this since I usually stay in hotel rooms with carpet. Since I was at the end of the hallway, there were a couple glasses sitting there, but they were removed 24 hours later. Check-in is kind of a zoo with multiple lines and slow service. The Americans weren't sure where to stand. We also reserved 2 beds, but they only had rooms with 1 king bed available. They upgraded to an ocean view 1 bedroom since it was my birthday which was nice. We booked an excursion with Vallarta Adventures through one of the multiple tables. The line there was also long. We waited 20 min, was told to come back in 20 min. We returned after 1 hour lunch and the dolphin swim was sold out.
Comment from Hotel Management
Aug 29, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Karen, Thank you for your review, I am glad to learn that you had a great time at the Hard Rock Hotel Vallarta and enjoyed our activities team, I apologize for misspelling your name at the birthday celebration event. Your coments regarding check in are a powerful tool that allows us to pin point some area of opportunity that will promptly be taken care of. I hope to have you back soon at the Hard Rock Hotel Vallarta. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Elmhurst, IL

A great place for families.

Posted Aug 10, 2014
Pros: It was a hip place, with good food with plenty of choices. The pools were great and it was easy to get to the beach.
Cons: More evening activities and indoor options.
Location: The location was great, close to swim with the dolphins and sea lions. Short drives took you to zip lining, city tours, snorkeling, and sea safaris.
There were plenty of activities for us and the children. We liked the five different restaurants, they were all very good. Staff was helpful and friendly. The pools were nice and the beachfront was perfect.
Comment from Hotel Management
Aug 29, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Robert, Thank you so much for taking your time to write such a kind review, I am more than glad to read that you and your children joined our activities staff and our variety of food and beverage choices were to your and your family liking, we at Hard Rock Hotel Vallarta strive to portray the best enviroment possible for a "Rockin'" experience with all our services and facilities avialable. I hope that you choose Hard Rock Hotel Vallarta for the next ocasion. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Great Vacation

Posted Aug 9, 2014
Pros: Staff was excellent Rosie, Noe, Marisela just to name a few. Resort property not to big but large enough to not feel crowded.
Cons: Double beds need to be a little bigger in the rooms. Comfortable but just a little too small
Location: Take the time to listen to the tours when you arrive, Spend a day zip-lining great trip!! Great guides very safe, bring bug spray. Can't miss tour!
Family and friends had a wonderful 6 days at the Hardrock. Staff was excellent, amenities were plenty and would definitely return without question. We (group of 10) chose this destination and hotel based on previous reviews, we were not disappointed. Staff always seemed to be around when you needed them but not over bearing. Food was good and plenty of it. Breakfast was pretty consistent where ever you ate but dinners were good and sometimes excellent, be sure to try them all.
Comment from Hotel Management
Aug 29, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Jeff, Thank you so much for taking the time to let us know about you and your group experience, I am happy to learn that during your stay, our staff responded in a promptly manner and our food and beverage offer was to you and your group satisfaction; this is the result of hard work and passion that Hard Rock Hotel Vallarta's staff delivers every day. I hope to see you back soon at Hard Rock Hotel Vallarta. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Riverside, CA

Five nights of fun with some of the nicest people

Posted Aug 9, 2014
Pros: The staff. The food and the entertainment. The 1500 credits for stuff to do was helpful too.
Cons: We took the Vacation Sales Tour (which wasn't too bad, ) but the lady who said "you can't or you don't want to" make the payments kinda made me mad.
Location: We did the Swim with Dolphins (incredible experience) and the Extreme Zipline (long drive for a freaking great time!).
We just returned from five nights at the Hard Rock in PV and the entire experience was amazing. My family has never been to an all inclusive vacation before, so we didn't have any idea of what to expect. And what we got was awesome! The Room: We have a family of 4, so we had two beds. The room is a decent size with two beds, a huge spa tub, and nice bathroom and a small balcony (not wide enough for chairs, but to stand and look at the beach. After the third night, the beds got a bit tight, but we slept well pretty much. But you spend so little time in the room! The Pools and Beach: This is what we came for and we were not disappointed. The first day at the beach Mari kept the beers flowing with a great personality and smile, that we tipped her well because she deserved it. Then the next day at the pool, the same was true for Rosie. They learned your names, what you were drinking and just made the day fun. The Restaurants and Bars: We went to every one except the Asain food one. Breakfast in then morning at the Market was great with so many food offerings. Ciao was my favorite dinner place, although we ate at the Mexican place twice. And to start each morning out, Magdeleno in the Sun Bar made a mean Bloody Mary. The Night Life: I liked the bar bands each night. We went to one of the shows after dinner and I was asked on stage to be part of the audience participation. That was fun too and created a fun memory. Just plain fun!
Comment from Hotel Management
Aug 29, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Rodney, Thank you so much for sharing your experience in such detailed way, it is deeply gratifying and a honor for us to be choosen as your travel destination and not to mention the outcome of the time spent at Hard Rock Hotel Vallarta. Make sure that I will be sharing with Mari at the beach, Rosie at the pool and Magdaleno at Sun Bar your kind words regarding their performance and I will also share this with the entire staff in order to let them know that all the hard work is paying off. We appreciate all your comments and whish to host you again very soon. Best Regards.
1 out of 5
Recommended
by Paulfrom Calgary

Terrible Service Never will return to the HRV

Posted Aug 6, 2014 on Hotels.com
Service was very poor. Gave our 2 bed room away and forced to sleep on the floor with a blanket in a king room for first night. No apologies ...nothing. No 5 star resort would make their guest sleep on the marble floor with a blanket.
Comment from Hotel Management
Nov 1, 2014 by Luis Entrala Fabregas, Hotel Management
Hello Paul, Thank you very much for choosing Hard Rock Hotel Vallarta, as your travel destination. I appreciate your comments and feedback regarding the perception of our services, let me offer you the most sincere apologies for the inconveniences you have experienced during your visit. Clearly we did not cover your expectations, thus your experience helps as a tool for us to know where our areas of opportunity and resolve them promptly and efficiently to avoid situations like these to our future visitors. Our goal is to not only meet, but to exceed on the expectations of our guests and provide a "Rockstar" class treatment therefore, I will personally provide the appropriate follow-up to ensure satisfaction level mentioned above. Once again we are grateful for sharing your experience with us. Best Regards.