Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom South Africa

Small hotel for an average holiday.

Posted Nov 4, 2014
Pros: Room size was adequate and comfortable. Staff were friendly and accomodating.
Cons: Hire more staff. The hotel is small and the pool becomes cramped and full very quickly. More umbrellas and deck chairs would help.
This hotel was horribly understaffed, there was one somedays two pool waiters trying to serve 150 people. There were lots of families and little kids - so this venue would be more ideal for a family holiday. The hotel was located next to noisey hotels on either side that played very loud music at night. It had a great vibe during the day, but if you want to relax in Puerto Vallarta, find yourself a boutique hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Highly recommended, good food, excellent service

Posted Oct 4, 2014
I loved everything about this hotel, can't complain about anything.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom santa barbara, ca

Beautiful hotel grounds

Posted Sep 19, 2014
The hotel is very modern. The rooms are very clean and the staff is very helpful and friendly. Only thing that I was unhappy with is that the hotel bar closes before midnight including on weekends ! And there's no entertainment in the lobby or anything on weekend nights. But other than that it's a wonderful place
4 out of 5
Recommended
for Everyone
by A verified traveler

Buen hotel para vacaciones familiares

Posted Aug 15, 2014
Pros: El servicio desde que llegas hasta que sales es bueno, el personal de la alberca y de los restaurantes son muy amables.
Cons: La comida en el area de alberca, en el restaurant Fogo durante el dia
El hotel es muy comodo y limpio, cumple con la relación costo beneficio, la comida esta bien, no es la gran cosa pero no te mueres de hambre.
3 out of 5
Recommended
for Families
by A verified traveler

Beautiful resort dirty rooms

Posted Aug 13, 2014
Pros: The pool and beach are beautiful.
Cons: Better translation for the restaurants and hot food in the buffet.
Location: The pier and go on a dinner cruise or cruise to a hidden beach.
The resort itself was amazing, the pool and staff were perfect. The food bland but not terrible. Now...the rooms. My floor was covered in sand, I figured I could overlook the sand after all I was by the beach. Then my comforter had stains all over it and the other bed had stains on the sheets!!! Then there was small black curly hairs on the cups in the bathroom and IN THE TOWELS!! We asked to switch rooms and was told they could not cause they were completely book but would send someone to clean the room. Almost an hour later they came swept the room and changed the sheets. As for the glass, they removed the white paper top and told us they didn't have any other clean glasses! The. Switched the towels. After my shower I wrapped myself in the "clean" towel to find more hair!! It was gross. We just left the room to go to the beach. Upon returning, we open the door to a puddle!!! The ac leaked all over the floor. Another hour waiting in the room and two phone calls, maintaince finally came got in the ceiling and fixed it. Although the staff was apologetic and extremely nice, the rooms were just unexceptable! Also this was a hot spot for family vacation, I did not expect that.
5 out of 5
Recommended
for Families
by ROSSfrom GUANAJUATO

SERVICIO DE PRIMERA

Posted Aug 11, 2014 on Hotels.com
MUY BIEN ATENDIDOS Y EL HOTEL BONITO, SOBRETODO LAS MESERAS DE PLAYA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Incredibly attentive staff who are fun and genuine. It didn't feel like corporate policy to be helpful, but rather a great staff. The rooms have a handful of minor problems like - slowly draining sinks - dirty floors when we first arrived - older/stained toilet seats The issues were noticed, but weren't enough to detract from the game time we had.
5 out of 5
Recommended
for Families
by A verified travelerfrom Mazatlan, Sinaloa

hotel con todas las comodidades

Posted Aug 11, 2014
Pros: me encanto la variedad y cálidad de los alimentos.
Cons: aunque para mi no fue necesario por que no era el plan de mi estadía creo que las actividades nocturnas.
Location: lleve dos niños y me encanto que los llevaran a liberar tortugas con su previa platica donde les explicaron todo acerca de ellas. el lugar esta padre.
El hotel esta genial para todas las personas que compartimos el gusto por lo pequeño pero con todas las comodidades, en plan tranquilo o familiar esta excelente, la comida riquisima y con buena variedad y alimentos de cálidad. el personal excelente ya que en todo momento nos ayudaron a transportar a una persona discapacitada. creo que las instalaciones son suficientes para el cupo de huéspedes. algo importante que en otros hotel no lo eh visto, el todo incluido aplica también para room service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom gdl

muy acogedor, la comida muy buena,

Posted Aug 11, 2014
Fueron vacaciones familiares, el kids club excelente, tiene bonita playa sin piedra. lo unico mal el servicio de los meseros...no es muy eficiente.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mty.

El hotel y servicio muy buenos

Posted Aug 8, 2014
Pros: La alberca con muy buena temperatura muy bonita y limpia
En general muy buena. Salvo unos inconvenientes en el cuarto. En dos ocaciones se tapo el wc y mantenimiento se tarde un poco en venir. En otra ocacion No tenia agua en mi cuarto... y otra vez llamar a mantenimiento. Los dos se solucionaro... pero es la primera vez que nos pasa en algun hotel...