Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Florida

Better neighbour options in the area

Posted Jun 1, 2015
Nothing special about it. Could not get ice in this hotel!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

agradable estancia en Pto Vallarta

Posted May 16, 2015
El personal muy agradable sobre todo el bell boy, muy servicial y amable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Posted Apr 22, 2015
I really love the hotel location, it is an easy access to the beach, clubs and malecon walk. within shops and restaurants.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
We are happy to read you enjoyed our convenient location. We enjoyed having you as our guests and we sure hope you'll honor us with your future stays. Thank you for posting!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles California

Everything was perfect

Posted Apr 14, 2015
Since I arrived everything and everyone was good, perfect location you don't have to drive to the clubs, food ok, rooms clean and confortable, close to the beach, this little hotel has everything you need for your vacation. I recommend and I will came back for sure
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
Thank you for your kind review and recommendation! It was our pleasure to have you stay with us and we can't wait to have you back! :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, Canada

Clean and modern hotel.

Posted Mar 25, 2015
Pros: modern facilities.
Cons: adding an ice machine and a drinking water 18 gal. jug (as offered at Rosita Hotel) on each floor.
Location: very close to the malecon and beach which is the main attraction in Puerto Vallarta
Includes a nice open air terrace on top with swimming pool. Rooms are small but very clean and modern. We received a nice complimentary buffet breakfast (which is not always available). Good staff, however they did not mention the pool when we checked in, therefore we found out about it only the next morning when we had breakfast in an adjoining space. It was too late to uses it as we were leaving the same morning.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
As a follow up to your comment, we have directed our staff to provide our guests with the list of services and amenities that the hotel has to offer at check in, so our guests can enjoy them. We apologize for not letting you know on time about the pool. On the other hand, we are happy to read you enjoyed our breakfast and that the staff was nice and courteous to you. We hope you'll honor us with your stay in the near future.
2 out of 5
by A verified travelerfrom Calgary

Disappointing

Posted Mar 24, 2015
Pros: The beds were pretty good by Mexican standards. It was nice to have a balcony. The option to the noise was to move to a room on the back without one.
Cons: Get rid of the smell. Provide a safe in the room. Trust your guests with your towels. Hire employees who are pleasant.
The room was very smelly with sulfur smell coming up from the drain. Very noisy all day and night from road noise. There was no safe in the room. The staff expected us to leave our passport or driver's license with them in exchange for pool towels - meanwhile, they had access to everything we owned in our room without a safe! We refused to give them our personal documents in exchange for a towel. Ever heard of privacy issues?? I heard other guests complaining about this as well. The front desk staff were not pleasant. We've stayed at a lot of places in Mexico and PV in particular, from resorts to hotels to private homes, and will not be staying at this one again.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
We are very sorry to read your stay was not pleasant. We have taken note on the smell you refer and we will do everything in our power to get this fixed. Thank you for pointing it out, and for helping us improve!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Posted Mar 23, 2015
Pros: la chambre et propreté
Cons: ouvrir restaurant et bar
Location: en dehors du gros centre touristique, 5 minutes pour rejoindre le malecon ( boardwalk)
Petit déjeuner devrait être amélioré, buffet assez pauvre air conditionné faisait beaucoup de bruit dans la chambre
5 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Great downtown location

Posted Mar 23, 2015
Newly remodeled room. Staff very helpful and knowledgable to local restaurants. I'll be staying there again.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
Thank you! It was our very pleasure to accommodate you, we can't wait to have you back! ¡Nuestra casa es su casa!
3 out of 5
by A verified traveler

Nice hotel but no sleep

Posted Mar 14, 2015
Wanted a central location. To have a balcony u had to have the traffic. Give up the balcony and u have clanging, barking and party goers. The breakfast was ok but the same everyday. Would try somewhere a little less central next year.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
We are sorry to read that your stay was not so pleasant. We will send your comment to Food and Beverage so we can expand our breakfast offer. Thank you for staying with us!
3 out of 5
by A verified traveler

Posted Mar 14, 2015
The staff was very friendly our room was ready on time. The things I was not satisfied about where the small size of the room, only a sheet on the bed no conforter, only two pillows, no wash clothes provided, the water ran on the floor while taking a shower, and our room smelled of mildew.
Comment from Hotel Management
May 5, 2015 by Patricia Arteaga, Hotel Management
We apologize for all inconveniences with your stay. We will pay close attention to the bathroom facilities to avoid water running out on the floor and to the offered bath clothes amenities as well as the smell. Thank you for commenting on the staff, it was our pleasure to have you stay with us!