Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buen precio con expedia, excelente ubicación

Posted May 18, 2015
Pros: Su ubicación.
Cons: No tienen estacionamiento, por lo que tienes que dejar tu auto o en la calle, lo cual es escaso, o en una pensión que cuesta $150 por día.
Tiene una excelente ubicación, puedes caminar al malecón tranquilamente. Los cuartos se ven nuevos, la piscina limpia y moderna. No me gustó que no tuviera estacionamiento y también cuando llegamos los cuartos estaban muy calientes y el aire acondicionado tardó en hacer efecto, pero lo demás muy bien, sobre todo porque casi no pasamos tiempo en la habitación.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Golden bc

Rustic hotel with excellent restaurant and staff

Posted May 6, 2015
Everyone was very helpful and very nice. The pool was too small for adults, but good for kids. Location was great and the restaurant was really nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Nice hotel very central

Posted May 2, 2015
Very central, clean, secure but a little noise from the busses running outside
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in The Center City

Posted Apr 25, 2015
IT was awesome to stay at Rio Malecon... Staff was great!
3 out of 5
by A verified traveler

Take your earplugs

Posted Apr 22, 2015
Restaurant staff seems annoyed with customers. Maid service and reception were very nice. Rooms on the inside facing the pool may be much quieter. Good location if you like to be right in the thick of it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Madera, CA

Location, Location, Location.

Posted Apr 16, 2015
Cons: Better beds or I am out. Back was sore and not good when you are running hard.
The beds are terrible and there needs to be more pillows...besides that, its a great central location with easy access to the best beaches, shopping, partying in old and new Vallarta.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Great location in the centre of town.

Posted Apr 14, 2015
Cons: The only downside would be the noise from the street below. But this is PV, & it did quiet down between midnight & 8:00AM.
Location: Malecon, town square, 60pesos cab to Primera Plus bus station, shaded park all along river, easy bus service to Walmart & with 1 transfer to Bucerius.
Clean room, bed/pillows were fine, helpful staff, and a great location close to everything (eg. only one block off the malecon). Our 1st breakfast wasn't the best, but we gave it another chance & enjoyed a very good guacamole with happy hour one afternoon & a nice dinner on our last night.
3 out of 5
by A verified traveler

Hotel cerca del malecon

Posted Apr 9, 2015
El trato que tiene su personal al cliente es terrible... llegamos tarde al check in y aun no tenían la habitación limpia, tardaron hora y media en entregarla, el personal de recepción no te recibe de buena manera, las dos veces que limpiaron la habitación dejaron el piso empapado, tuvimos que secar con una toalla, y al finalizar nuestra estancia les hicimos un reclamo por el tiempo que se tardaron en entregarnos la habitación y nos dijeron que solo podían cuidar nuestras maletas. Solo regresaría por la cercanía del hotel al malecon
4 out of 5
Recommended
for Couples
by A verified traveler

Nice place

Posted Apr 8, 2015
Pros: NIce location, clean, good air conditioning. Restaurant and nice pool
Location: the hotel is one block from the Malecon. Lots of good restaurants, bars. shopping, the market. Great location
We only stayed one night as we were flying out the next day. The room was quiet and really clean. It was a really nice little place in downtown Puerto Vallarta. Staff were very friendly and helpful. Good air conditioning.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom orange county

Rio Malecon

Posted Apr 4, 2015
Pros: The cleanliness and restaurant.
Cons: Better customer service and better care when people make reservations. If people reserve a room they should get that room they requested!
Location: This hotel is right on the boardwalk which was great. The plaza is around the corner and there are serval restaurants bars and clubs.
The hotel seemed nice online and it was ok at first impression. However when we checked in they gave us a room with one double bed when we had made the reservations for 2 double beds. When we questioned this they said it wasn't their fault they were given the restrictions to accommodate 2 people and that our room easily accommodate 2 of us. We decided to complain a second time and possibly speak to a manager and we were told they couldn't o anything sine they were full and we had to wait until the following day. They did give us a room with two beds the next day but the initial experience definitely made out trip start off on a wrong foot. The hotel is very clean and the restaurant was awesome.