Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by marcia

buen servicio

Posted Aug 20, 2014 on Hotels.com
muy buena ya que ofrecian muy buen servicio
5 out of 5
for Everyone
by Monikafrom San Diego, Ca

Stay was great. Hotel staff was fantastic.

Posted Apr 17, 2014
Pros: clean, and great staff
Cons: beds
Location: It is close to Nuevo Vallarta, and Puerto Vallarta ports. So a lot of activities can be done on water. You can go dive, drive banana boat, go fishing
Staff in the hotel was great out of this world. Very nice and realistic people. Generally hotel was spotless, no problem with any requests. Only thing which should be updated are beds in the rooms. Too hard. We got foam pads, and they helped a little.
5 out of 5
for Everyone
by Jose Luisfrom Guadalajara Jalisco

Estancia en Las Palmas by the sea.

Posted Apr 7, 2014
Pros: Su hospitalidad e instalaciones.
Cons: Ampliar el jacuzzi.
Location: Por las noches hay actividades culturales en el hotel, cercas del malecón, centro histórico, discos, careoques.
Excelentes instalaciones, excelente comida, excelente atención, es un hotel muy hermoso y su personal son muy atentos hacia los huéspedes y lo mejor es que se encuentra cercas del malecón y centro.
1 out of 5
by Pamelafrom West Linn, Or

Bad hotel, lots of drunks

Posted Apr 3, 2014
We were only there one night. An all-inclusive where all your liquor was included free, it was full of drunks. Not very clean, uncomfortable beds. We ate there cause too tired from traveling to go out. Food was so bland it was tasteless. I guess if your drunk you don't care. We were not drunk, and it was VERY disappointing!!!
5 out of 5
for Everyone
by SteveAfrom Indianapolis

Wonderful time!

Posted Mar 28, 2014
Great staff, great food, great meeting people from the globe!
4 out of 5
for Students
by A verified travelerfrom Oklahoma

Nice hotel close to the beach

Posted Mar 23, 2014
Pros: the bar, the location.
Cons: I wish there were more spring breakers
I went with a group of friends on spring break. There were about half students and have college spring breakers, we had fun but wish there were a little more college students.
2 out of 5
for Getaway With Friends
by Greg yelovichfrom West Chester PA

Posted Mar 21, 2014 on Hotels.com
There were no college girls there after student city said it was their headquarters and student city also was not there at all. The service men at the lobby were sub par and would not bend to make my experience more enjoyable and had attitude when asking about recommendations for restaurants. Also did not mention a coupon i was given was not valid for the restaurant si senior location i was at but for a diff location bot on boardwalk i went to. I also was not allowed to leave the hotel without handing the bell boy a checkout slip after I already checked out an had my wristband cut, which is a complete violation of rights.
4 out of 5
by Jayfrom Lawrenceburg, IN

Great Beach

Posted Mar 5, 2014 on Hotels.com
Great beach, friendly staff, good location. Short bus ride to downtown, just 7.5 pesos. Lots of buses, one right after the other. I would stay there again.
3 out of 5
by Don Sorensonfrom Minnesota

Great on ocean location

Posted Feb 27, 2014 on Hotels.com
Would have liked a better orientation to the all-inclusive services. Remote for tv didn't work, someone entered my room late at night to fix the lock on the door between rooms without alerting me. Pools were kept at a temp that was a little cool. Railings to enter the pools were poorly designed for senior citizens.
4 out of 5
for Everyone
by Camilafrom Mexico

vacaciones formidables

Posted Feb 25, 2014
Pros: la forma de organización que se tiene dentro del mismo
Cons: ninguna organización es acabada todas las cosas están sujetas a cambios
Location: algunas son buenas , otras no tanto como que se publican las actividades y a la hora de la presentación no es ,lo mismo
Me pareció formidable solo el inconveniente del pago extra ya que no se dio lo que yo había pedido a la agencia de viajes