6 outdoor pools

Reviews of Los Tules Resort

3 out of 5
Los Tules Resort
Blvd Francisco Medina Ascencio, S/n Int Los Tules, Puerto Vallarta, JAL

Reviews

7.0

Good

Rating 10 - Excellent. 36 out of 141 reviews" "
Rating 8 - Good. 42 out of 141 reviews" "
Rating 6 - Okay. 30 out of 141 reviews" "
Rating 4 - Poor. 22 out of 141 reviews" "
Rating 2 - Terrible. 11 out of 141 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
We love this property for the feel of a hacienda. Great and clean pools and love the Cafe Chapultepec for meals by the pool and views of the ocean. Balcony rooms have a nice view of the harbor. Beautiful flowers and palms and many pools give it a personal feel.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Lisa, St Louis

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This property was priced well for the age and lack of updates. The interior was the same as the original decor when the resort first opened in the early 80's. I was initially put off but once I saw the spectacular view I felt like I had made the deal of the century! I was eventually able to get much needed additional cleaning done (some by the housekeeper some by me) but never got towels that didn't look like old rejects. Overall the size of the room with kitchen, the massive deck with gorgeous view and the numerous pools with lucious landscapes over shadowed the negatives. Also, the pool cafe has great food and exceptional staff!!!
Stayed 10 nights in Oct 2018

4/10 Poor

jea, san francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell
My matress smell like vomit, they gave me such a terrible room
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed 13 times and will stay again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow its a hotel?
If you like giant roaches and doors that look like that have been broken into this is your spot. I have never stayed any place so bad, and didn't sleep at all, checked in at 3rd and was out the door at 5am.....

6/10 Okay

Verified traveler

Liked: Staff & service
Cheap hotel by a small beach. Rooms aren't modern or anything, but again, its cheap.

4/10 Poor

Melissa , Shelton, WA

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful grounds but standard hotel room not nice
We booked a stay in a standard hotel room. The room was very dark and dank, fixtures were not operable and required repair, never were able to acquire a safe key to safe in unit, front desk were less than helpful in resolving any issues. Standard hotel room has no view and no patio or balcony and no ocean view. Very outdated and require some upgrading. Majority of the staff were helpful, excluding check in and front desk staff. There appeared to be some nicer units in the complex, would use caution if booking to ensure you were in one of the nicer, upgraded rooms. I would not recommend this hotel to anyone, nor would I choose to stay in this property again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condos on the beach
Our whole family stayed there in three different condos. My daughter and husband with two small children stayed in a large 3 bedroom 3 bath and it was absolutely top rate, a five. The staff especially Maricio, our "concierge", was so helpful with everything we needed. My son and his wife stayed in a small studio and my partner and I had a large studio. I would rate his a three, comfortable but very small and ours was larger and very nice but with an old bathroom so I would rate ours a four. The grounds with 5 different pools and the views from our rooms were all fantastic. The only restaurant on the grounds is very average.

2/10 Terrible

EMI, Menahga, MN

Disliked: Staff & service, property conditions & facilities, room comfort
Awful 11-1101 (room no.)
Again,this was awful. Seem it was an left over room

6/10 Okay

Verified traveler

Nice old style Mexican resort on the beach
Reception at check in was average. Our room was on the fourth floor with no elevator and difficult stairs esp. for partner who is 90....reception stated that there was no opportunity to change room. The room amenities old and not well maintained eg. no way to lock room safe, cupboard handles that came off in our hands

6/10 Okay

Kathryn, Santa Fe, New Mexico

Disliked: Cleanliness, property conditions & facilities
Disappointment in upkeep of apartments
I had a timeshare at Los Tules until about 8 years ago. It is a beautiful setting on the beach, the grounds are gorgeous and the 8 pools immaculate and the outsides of the buildings are kept up. Unfortunately it is very old and rundown inside the apartments. I had a studio which had a gorgeous view but that is all it had. The studio was very dirty, rundown, no hand or cup towels, no soap, no blankets, kitchen appliances very old, poorly supplied with few mismatched dishes, pots and pans among other shortcomings--obviously not ready for occupancy. The next morning I told them the studio was completely unacceptable. They changed me to a much better and bigger studio with nice view. Different companies and individuals own and run the resort and I am sure there are many accommodations that have been updated and nice. I went there for old times sake and did not expect a whole lot, but the places I saw definitely need attention and updating. The staff are friendly and I love the low-rise Mediterranean villa design in a town of nothing but high-rise hotels and condos. Some big company needs to buy the resort and modernize the interiors. Then it would be really wonderful!

10/10 Excellent

James, Tulsa, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Room with Ocean View
Most beautiful resort in Puerto Vallarta. The grounds are massive and very well manicured. One of the few resorts that has land with it as well as beautiful beaches. The only drawback was the timeshare salespeople trying to constantly get you to participate in their program. Would definitely stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Isato

Liked: Cleanliness, staff & service, room comfort
Enjoying
Very nice place. The room was clean and confortable. No noise was heard front the neighboring rooms. Beachfront was extraordinary. The beach is easily accessible and the sand very clean. The hotel stall was readily available to help when needed, and very amicable. The breakfast is good and very affortable. Secluded from the overwelming crowded area of the main Puerto Vallarta, this is a very nice place to stay.

2/10 Terrible

Carlos, Princeton, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience...
Let me start by stating that my family has been traveling to this hotel for the last 27 years, as they have a shared condo there, it's been usually a very nice experience This summer I decided to join them so I booked a room guessing it will be fairly under similar conditions. Early after arriving, we learned that the facility is now divided and administered by four different groups. We got a room managed by "Los Tules Mexican Resort", booked through Expedia, while the rest of my family got the usual room (administered now by Royal). Their room was as usual clean, well maintained, etc; while ours was terrible. TV was ancient and broken, as the WC and barroom cabinet. AC leaked continuously all week; moreover, room was infested with cockroaches... The worst part was the manager response, basically she explained there was little she could do, other than trying to change the TV, which she never did. I strongly advise anyone considering this hotel, to double check who is managing the room you will get. Based on what I read on previous reviews (and the rest of my family) you could get a good room, but for me in brief words, it's been the worst experience I've ever had staying at a touristic resort.

10/10 Excellent

Rod Vogel, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Garden
This is the second time I have stayed at Los Tules. I especially loved the coco palms and all the flowers in the garden. I felt completely safe there during the day and night.

2/10 Terrible

Rob, S

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
Horrible experience, poor quality rooms, no wifi in my room, very dirty. Not a good resort, would not recommend to my worst enemy!

6/10 Okay

lupe, las vegas

Liked: Cleanliness
Disliked: Staff & service
nice hotel
the location is very convenient close to everything but the hotel people is not helpfull at all it seems that severalls companys runs the hotel so when you ask for something they dont know where to get it was no phone in the room the beds very uncomfortable and everybody push you to go to a timeshare meeting not a good experince

4/10 Poor

Rafael gracia, Guadalajara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convinient location, but
Great location but very old and poor manteinance hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of Banderas Bay!
We owned a unit for the past 14 years in Los Tules and have enjoyed every trip we have stayed there.The grounds are beautiful with 8 pools and 2 tennis courts. We especially love the laid back atmosphere there. Not a lot of hoopla and noise. if you know what I mean.

10/10 Excellent

James, Tulsa, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Romantic Suite overlooking the beach
Amazing!!!! Peaceful!!!! All the amenities. Would absolutely stay again!

8/10 Good

Jody, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value!
Ask for room 1502...

6/10 Okay

Frank, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy
Our room had no curtains for privacy. At one point a man who was cutting down coconuts from the tree right outside our window was able to look right in. We only stayed one day. The room was very basic. The 8 different pools were great and so was the rest of the property.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room.
I own a timeshare at Los Tules and we arrived a day before our timeshare was ready. We normally stay at fiesta Americana the day before but this time I thought we should stay at Los tules hotel to be closer to our condo. What a mistake. Dirty dirty room, gross. I love my timeshare and they are not affiliated with the hotel part. Thank god! Don't ever stay here. I have had my timeshare for 5 years and Los tules is the best, but not the hotel part.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds
Hotel staff very helpful & friendly. Lush trees, shrubs & grass.

10/10 Excellent

Happy single lady

Liked: Cleanliness, staff & service, room comfort
Closer to the beach, pool, and centro than resortville
After a week at a friend's timeshare in Nueva Vallarta, Los Tules was a refreshing change: closer to downtown, more low-key, my room was closer to the beach and all of the 8 pools on site, and no overpriced food. The architecture is more Mexican and there's a good heart feel to being there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well landscaped hotel with pools and beach access
The property is well maintained. The buildings are well placed among the coconut palms to offer a more intimate setting.

6/10 Okay

BUTZI

Liked: Cleanliness
Disliked: Staff & service
Lovely grounds
If we agreed to do the 90 minutes breakfast and talk we would get a dinner and internet, but when we declined the staff Lucy was snotty and said that we would not get anything. Not happy with her attitude. Enjoyed the walks and the gardens. Good for a short stay at the hotel side.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Tules did not want to honor our expedia deal but charge an add $125 for the night

4/10 Poor

tony, san francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no as advertised
studio with sofa/bed NOT .. no working phones in building torn patio furniture .. dirty cabinets

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for quiet, relaxed Vacation
Great value, open spaces, quiet, safe, great landscape, great beach, nice people, super location.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent ocean view NEEDS EXTREME MAINTAINCE
The room we rented was small, but clean. The proximity to and view of the ocean was spectacular - couldn't be better.The deck was tiny with barely room for 2 plastic chairs & 1 small table - not even any walking room. The deck railing was rickety & in need of repair. There was no screen door on the patio door. The curtain on the patio door was a half width curtain with most of it pleats missing, and did not fit the patio door at all. There was a leak below the bathroom sink - water ran onto the shelf in the cabinet below the sink, and then onto my foot. Not good. Second room much better.

6/10 Okay

AMY, Pequot Lakes, MN, USA

Disliked: Property conditions & facilities, room comfort
Not to happy
the beds were bad. The room was in need of a complete remodel. The bathroom was so small, I don`t think we could of used the shower if we would of tried.We stayed one night before our condo was available.

6/10 Okay

DAVID, CANADA

Liked: Property conditions & facilities
Disliked: Staff & service
OVERCHARGED ON CHECKOUT
WAS OVERCHARGED ON CHECK OUT SEEMS THEY USED 1295 PESO TO DOLLAR....WAS TO RECEIVE AIRMILES AND DIDNT GET THEM EITHER......SEEMS HOTEL WAS EMPTY.......KEEP GROUNDS WELL BUT FURNISHINGS ARE OLD MANY OWNERS JUST STOPPED OWNING....

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
moving and rooms need updating
we got moved three times in eight days.. rooms need updating

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer satisfaction
Hotel staff asked how are sleep was and my daughter indicated her bed was very uncomfortable compared to mine and with hesitation we were offered a choice of 2 other options. We moved up to a studio suite with balcony ocean view for no additional charge. We emailed the hotel 2 times during our vacation and they responded promptly.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Great place.
The bed was hard. Needs a new mattress. Great location. Good people. Great restaurant. Nice pools. Safe. Quiet.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
the staff was unfriendly. room was clean. the bathroom had moisture and mold.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
What we aw & experienced.
The grounds of the hotel were wonderfull.The pools were in good condition. The views of the ocean were great. The service in the restaurant was very good. Of the few staff we delt with were very good & helpful Hector was very helpfull he is a bagage handler..If you book through Expedia make sure you have everything you need by 8pm as they are then gone & the other companies are not so willing to help.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very nice hotel with seven pools, a wonderful restaurant, it is right on the beach, fairly priced, and beautiful. Good for the whole family. Wifi was a little unreliable but flawless besides this.

4/10 Poor

Patrick

Disliked: Staff & service, room comfort
Average hotel, bad manners manager
Hotel located by the sea. It is right beside Fiesta Americana. The beach is not all that great as it is located close to the city center. The front desk manager named Mariette was terrible. She made me feel like I owed her for staying at the hotel. The hotel is actually separated into 2 separate owners. Hard to explain but it is confusing for me. The price is OK but having to deal with the manager just made it not worth the trouble.

2/10 Terrible

Claudia, Los Angeles,Ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T WASTE YOUR MONEY!
TERRIBLE! EXPERIENCE! STAY AWAY!!!!! 1- Once I arrived to Los Tules they assigned me a ridiculous studio! with no beds!! WTH?! when I had booked an average size room with 2 queen beds. 2- I have a 3 year old with the impairment to walk;therefore, we requested upon arrival a ground level room for wheel chair accessibility and the staff fail to provide my request... we HAD to work with the issue and we were given a room in the 4th floor with NO ELEVATOR. The entrance to the replacement room had additional spiral stairs; therefore, the lack of space force us to leave the wheelchair downstairs and shortly after one of the staff members called and shouted (with the most horrible attitude) about this issue, so I had an altercation with this horrible woman AGAIN that has never happened to me in any of the resorts/hotels I've stayed at. 3-The staff is beyond RUDE! I lived several years in PV and stayed at several hotels and I have never been spoken to in such an uncivil manner. There was never a manager on the premises and they are all incompetent individuals! 4- OHHH and I had my iPod Touch stolen! so I notify the front desk and they only asked me to fill a report!!!!! no replacement! no check! no apology!!! NOTHING --- Again WTH?! Long story short! STAY AWAY FROM THIS AWFUL HOTEL!! ITS A JOKE!

10/10 Excellent

TigerKhanLV, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by the beach
This hotel staff and look was everything I wanted for a beach hotel and especially for the price. The friendly lady at the front desk upgraded me to a penthouse suite with the best view of the ocean and a private balcony with a 2 floor room. the grounds of the hotel are filled with tall palm trees since it used to be a coconut plantation.

8/10 Good

felipe, san clemente, ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my vacation
I had a very nice time. the hotel is centrally located. easy to get to downtown and back. the staff was very friendly and very helpful when i asked questions. very quiet and clean beach.my son is getting married next april and i will recommend los tules for his honeymoon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An airline employee's view point
My neighbors were staying a week in their time share. I found a better rate on Hotels.com than my corporate web site. I only stayed two nights but found it to be very enjoyable. The grounds were perfect. I had an ocean front room. I did not hear any noise at night. I am considering bringing my family here some time. I know it might be hard to understand but it can be both a family vacation and also a romantic get away

4/10 Poor

Ray72, Garden City, MI, USA

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
two american guys visiting PV, Mexico
our intial selection was for a standard-european room... we we were introduced to a basic room with a dorm-room size refrigerater nestled in the closet with no kitchenette, althouygh we were staying for 12 days..., we immediately asked for an upgrade, with much help from the bell boy..., the upgrade given us was a room with two day-beds, decent kitchenette, but wiht an extremely small balcony, that did indeed face the ocean. We asked for another upgrade and received "a NYC-style penthouse room", ... very spacious and comforable adn with a jacuzzi, but which we could only have for 5 days wtih a $30.00 USD rate increase (which was anticipated). After our fifth day, we returned to the day bed room and dinky balcony. Overall, our travels to other parts of Mexico, seemed to be anticipated - e.g., a Cozemel hotel received our interinary and placed us in their best room for the 10 days we were staying.... Los Tules seemingly could have done the same, but because we stated "standard room," we got what we asked for - a room and nothing else. Perhaps they could have read into our stay - 12 days, and perhaps commuicating would have been helpful, versus the seemingly no-nonsense repsonse: "standard - room -- room number so and so, 12 days. Next!

6/10 Okay

Midwest, Midwest

Liked: Property conditions & facilities
Disliked: Room comfort
Worked for me.
It is a time share. So it isn't a typical hotel. The room I stayed in was an offshoot bedroom to a larger apartment. Shower had hot water, tv worked, A/C present, and beds two beds. Only complaint was the beds were hard as a rock. The grounds were amazing. There were 8 pools, two jacuzzi's and my room was right on the beach. I didn't have to attend a time share and it location made it roughly five minutes from most of Puerto Vallartas activities. If you want a "hotel" experience, this probably isn't it. If you had a family and wanted space, beach, apartment style rooms, this is it.

4/10 Poor

Jerry, Kennewick, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Tules Royal Holiday PV nightclub-nightmare
My family has been visiting thisquiet little resort annually for over 25 years. This is the first vist that we have been disappointed. A night club recently opened next door to this beach front location. An open air VERY LOUD nightclub that starts at midnight and closes at 5 am. Out room was in the center of the complex and the noise was unbearable, I cannot imagine how those folks on the outer edge could stand it. If you're looking for a peaceful beach location with a chance at getting a good night's sleep, this IS NOT the place for you.