Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from MX

Nice hotel and service

Posted Sep 8, 2014
Pros: the service
Cons: more mantinance to the hotel infraestructure..the elevators doesnt work well
Location: the marina place was greate and the location its excellent
all was greate but its low season, the restaurant was closed and limited options to eat.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Great location next to the Mariana

Posted Aug 31, 2014
Everyone treats you like family, especially Alfredo in Champions. We will be back for the 3rd time next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2014
It was a really nice hotel. The staff was friendly and the food is good!
5 out of 5
Recommended
for Everyone
by A verified traveler from L.A., CA

Nice hotel on the beach and close to the marina.

Posted Aug 18, 2014
Staff is great and willing to help at anytime. Felt completely safe in the resort and around area. Hotel is centralized around everything.
3 out of 5
by A verified traveler

So so place for a conference

Posted Aug 18, 2014
Pros: Turtle release program is great. Staff was very friendly. Rooms are comfortable.
Cons: Food quality for conferences. Common areas need an upgrade.
Went to this place for a conference. Unfortunately the food quality for lunch and dinner we where served was subpar to what severed in prior conferences in Vallarta as well as in the a la cart menu from the hotel. Rooms where great, but outdoor common area was a bit old. Space around pool was more crowded than other 5 star hotels in the area where I have stayed
Comment from Hotel Management
Aug 21, 2014 by Demetrio Maduro, Hotel Management
Dear Erik, Thank you for sharing with us your comments about your recent stay at our resort. I am happy to know that you enjoyed the room and that you had the opportunity to participate with us in our Turtle Release program; we are very proud of being hosts of this special activity in which guests can experience the amazing feeling of knowing they can help a baby turtle to get to the sea. I also want to thank you for your comments regarding the meals, as these are tools that allow us to know the areas we need to improve; please rest assure that I have already share them with our Executive Chef. I will be looking forward to hear you are coming back. Kind regards, Demetrio Maduro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice safe hotel

Posted Aug 18, 2014
Pros: We had an ocean view room with a small balcony it was very pleasant. We could hear the crashing of the waves in the night. Good choice of restaurants.
Cons: More evening entertainment.
Location: Go for a massage on the beach
My main concern with this trip was for the safety for my family and I thought that my experience would be only at the resort, I was very pleasantly surprised, we took a local bus to down town and went to the local flea market, we took several excursions and near the hotel within walking distance is a small marina with lots of restaurants, I never once worried for the safety of my family. Although it's not very advertised there are alligators in the ocean, and believe me because I saw a four foot one with my own eyes, that really put me off going back into the water. The extreme zip line adventure with Vallarta adventures was a must do trip, awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler from denver

Noisy

Posted Aug 16, 2014
We had fun. Staff knew their job. Very noisy especially at night. Hallway noise came straight into the bedroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location and pricing.

Posted Aug 13, 2014
Pros: Staff and cleanliness.
Cons: Free internet.
Location: Very near the airport and marina. A 7 to 10 minute drive to the movie theater, Wal-Mart, Costco. A 20 minute drive to down town.
The hotel is very clean, excellent staff and very attentive to their guests. We did not require much housekeeping, thus they respected our privacy and only came by to clean when called upon. They had a nice variety of food options ranging from Japanese, Mexican to your typical American/European items.
3 out of 5
by A verified traveler from denver

Overcrowded needs updating

Posted Aug 10, 2014
Pool overcrowded. They allow non guests to use the pool, no room for guests. Like a combat sport trying to find a chair near pool. Eventually gave up.
Comment from Hotel Management
Aug 11, 2014 by Demetrio Maduro, Hotel Management
Dear guest, Thank you for sharing with us your comments about your stay at our hotel, these are very important for us as they allow us to know improvement areas to continue offering an excellent service to our valued guests. We would love to hear that you will be coming back. Kind regards, Demetrio Maduro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful hotel

Posted Aug 10, 2014
The hotel is beautiful. The rooms are very clean, staff is amazing, it's beach front, the pool is large, and the staff is great. My only problem was the connecting door. If you don't like noise make sure you ask for a room without the connecting door.