Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from denver, colorado

Soup Pool

Posted Jul 28, 2015
Cons: They need to increase their staff during busy weekends to keep up with service and cleanliness .
The pool was so crowded there were drinks and food that laid around the edges of pool it was so gross. So if you go swimming at this hotel pool make sure you do so before 2:00 pm because after that hour who knows what is floating in that water.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, TX

Nice hotel on the beach with a beautiful pool

Posted Jul 27, 2015
Pros: The staff was extremely friendly, the grounds were beautiful and the pool was huge.
Cons: I would have said nothing, but the customer service (see above) could use to be improved in the light of an issue.
Location: We love Marina Vallarta and travel to that area 2-3 times per year. We enjoy eating in the Marina. The area is extremely safe and people friendly.
I was planning to give this hotel 5 stars all the way around until the last night of our stay. Everything was perfect for our week long stay until that night. A large corporation was hosting a two day seminar/employee recognition event which did not bother us until the concert outside our hotel room that started at 10pm. We had an early flight the next morning (7:45am) and we were trying to get a good night's rest. We had our two children (9 and 4) with us and were very displeased with the thumping from the concert until midnight. We were not able to get to sleep until after it was over at midnight. We called several times to complain about the noise level (it was so loud we could hear the lyrics clearly), but were told they would "check in to noise level". We fully understand that a lot of money was spent by this corporation for the event; I just wish we had been given the option to be moved to another room that night or else warned at check-in about the event when we paid to "upgrade" our room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach. taxi at hand!

Posted Jul 25, 2015
Great restaurants in hotel. Close to beach. Nice pool. Taxi at hand. Close to downtown. Just not enough activities!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ocotlan Jal

Me agrada el personal te saluda con una sonrisa

Posted Jul 24, 2015
Pros: La amabilidad de todo su personal el saludo cordial de todos sin excepción.
Cons: Se deben de modernizar en la recepción dejar espacios cómodos frente a la barra de despacho mientras llega el turno de atenderte
Location: Esta muy cerca de la marina donde encuentras muchos detalles para regalo, restaurantes, una plaza muy completa. Recorridos por la playa muy extensos
Mi estanco fue muy agradable llegar y encontrar las instalaciones muy agradables con muchos jardines el personal es muy amable todos te saludan con una sonrisa sin excepción, los meseros se presentan por su nombre y se dirigen de usted por su nombre y con respeto, las habitaciones una delicia de descanso las camas unas sabanas blancas preciosas con unas almohadas muy acolchadas, baños muy limpios y funcionales tina de baño muy funcional. La playa una vista magnifica,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

a very nice hotel great access to beach

Posted Jul 22, 2015
Pros: the pool the beach access the lobby area
Cons: nothing I can think of right now.
Location: For 15 pesos you can catch the bus for downtown, great restaurants lots of shopping. only 10 min from the marina where you could go on excursions.
The beach was right up to the resort, plenty of room in the pool nice little waterfalls in the middle of the pool 4 great places to eat. The rooms overlooked a tropical garden with palm trees a very green view. the staff was very friendly. The lobby alone was comfortable with free wifi a very spacious relaxing place,
Comment from Hotel Management
Jul 24, 2015 by David G, Hotel Management
Dear Larry: We would like to express our appreciation for taking the time to share your wonderful comments with us. It is great to know you enjoyed our restaurants and pool area, they are definitely our guest´s favorite places to be. We would love to have you back soon. Best Regards, David Gauna General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Vallarta

Garden view

Posted Jul 21, 2015
This is my first time coming to PVT and all i can say everything was AMAZING. everyone is so polite, nice , hotel is so beautiful. Beach is walking distance from the hotel . Food was delicious ... i had a GOOOD TIME and would come back to this Hotel again.
Comment from Hotel Management
Jul 24, 2015 by David G, Hotel Management
Dear Shorty: We are so honored to have been your choice for your first time in Puerto Vallarta, thank you for trusting us! I am very happy to know you fully enjoyed your stay at our hotel, the food and service from our staff. My team and I would love to have you again soon! Kind regards, David Gauna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Tx

I have stayed here about 15 times since 1985

Posted Jul 20, 2015
Love the location even though farther out has prettier scenery...the marina is across the street and great to have for dinner options our shopping. There is literally no need to go in to town if you want a low key vacation involving sitting on the beach or pool area to read, people watch, ocean watch, etc . The beach swimmable...you can wage gosh in.front of the hotel...or parasail, fly board, etc ... Wait staff is so friendly and genuine...even tho the hotel has aged it is a great place if you want calm ...not a party place except for rare pool groups who might have too much fun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, good location.

Posted Jul 15, 2015
Hotel was excellent, staff were very friendly and food was good.
Comment from Hotel Management
Jul 24, 2015 by David G, Hotel Management
Dear Anonymous: Thank you very much for your kind comments, we are very happy to know you enjoyed your visit to CasaMagna PV. Come back soon! Kind Regards, David Gauna General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Medellin Colombia

Hotel cómodo con playa privada y cerca al aeropuer

Posted Jul 11, 2015
La estancia fue muy placentera. Sin embargo, recomiendo comer en la marina de Vallarta por la variedad en los restaurantes.
3 out of 5
by A verified traveler from Cd. de México

El hotel OK, pero no lo que esperaba de Marriott

Posted Jul 10, 2015
Pros: Su localización
Cons: Lo mencionado anteriormente
El hotel en general está bien, no hay mayor queja sobre las instalaciones, el personal o los servicios, pero son varias cosas las que me hacen estar un tanto a disgusto con la estancia: 1. El día de la llegada tuvimos que hacer 15 minutos o más de fila para el registro 2. La habitación no estaba lista. De cierta forma es entendible ya que llegamos alrededor del medio día, pero tener que esperar hasta las 15:30 no me parece bien. 3. No hay wi-fi gratuito. Entiendo que esto es una política de Marriott, pero no deja de ser absurdo en esta época. Es como si cobraran por ver la televisión o por encender el aire acondicionado. 4. El televisor se descompuso una tarde, lo arreglaron en menos de media hora, pero no deja de ser un detalle. 5. Varios canales de TV dejaron de funcionar en cuanto empezó a llover... justo cuando más se necesita la TV. 6. La caja de seguridad de la habitación se quedó cerrada con mis objetos adentro y marcando un error. Igualmente lo arreglaron en media hora. 7. La limpieza de la habitación la hacen muy tarde. Un día llegaron a las 15:30 a limpiar. No es agradable estar gran parte del día con la habitación sin limpieza. 8. Se que es una práctica común, pero no por ello aceptable en un Marriott que los vasos de la habitación no los cambien y los laven en el lavamanos. No me consta, pero no vi que llevaran detergente para lavarlos. 9. En el check-out tenía un cargo incorrecto. ¡Aparentemente decidí dejar un 120% de propina! También lo corrigieron.