Ratings based on 596 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Our Nightmare

Posted Jul 15, 2014
Pros: Nothing
Cons: Staff, Food, Building
Location: The marina is a 5 minute walk from the lobby... more like walking across the street. Downtown is a 10-15 minute bus ride which cost $0.70 per person
3 out of 5
by A verified traveler from California

Nice hotel

Posted Jul 14, 2014
Pros: Nice rooms -
Cons: Who they let use the facilities on weekends. Also, speak more English so children could understand what was going on.
Location: Close to marina where you could find your own tours. Also a lighthouse at marina with nice bar and great views.
Lots of things for families - great entertainment - but on weekends there were very loud and obnoxious groups. It was also difficult to get dinner reservations.
3 out of 5
by A verified traveler from Vancouver, BC

food was great

Posted Jul 8, 2014
Pros: food
Cons: not allowing one group to disrupt everyone else....not acceptale at all.
Location: too close to the river with all the rain ocean very dirty.
all the people working there were great the beach is none existant nothing to speak of and after the fourth day loud group of young people arrived and disrupted everyone else by playing loud music all day with disregard for anyone else. Disapointed in the manager unable to control group very disgusting...as a paying customer this is not acceptable. Kudos to the staff very nice people....
5 out of 5
for Families
by A verified traveler from chicago

nice hotel

Posted Jun 28, 2014
Pros: it was rooming and my thing to do
Cons: having the room cleaned in the morning
Location: visit down town and walk in the marina
We had a great time the food was good, lovely lobby and great staff i would stay there again
5 out of 5
for Everyone
by A verified traveler from AR

Really nice resort. It could use an update

Posted Jun 27, 2014
Great place to stay. The area is beautiful. Hotel staff were very nice and helpful. The hotel could use some updating but nothing major. We will be staying there again.
3 out of 5
for Everyone
by A verified traveler

Hotel was clean and well kept.

Posted Jun 17, 2014
Hotel was located in a nice area and was on a great beach location. But, the rooms were not what I expected. Very basic and not comfortable. Cheap furniture and not really inviting. The hotel was not up to date and old. The food was ok, not the best quality. The spa was also basic and not relaxing.
2 out of 5
by Sandra from Houston

Hotel facilities are not in good condition

Posted Jun 15, 2014
Location: Good location
The Melia hotel chain needs to invest in this hotel facilities... They need new Chairs at the pool and also rooms needs new TV's and new beds, aditional they need to update the bathrooms and furniture at the rooms...Also Better AC,s
3 out of 5
for Everyone
by Honeymooner from Canada

Show your age

Posted Jun 15, 2014
Pros: Ocean view Able to swim in ocean Grounds Staff
Cons: Rooms need updating Pool needs maintenance Food selection Activities need more advertisement. I had no idea what activities were offered or where
Location: The location was good, but not great. You could easily get downtown by bus, but there's nothing to do near the resort.
The hotel grounds are beautiful and the staff was pleasant. Our room was a deluxe ocean view room with a 20 year old mattress, almost no electrical outlets (charging phones was a challenge), and the tub looked like it had missed a cleaning or two. The whole room would have benefit from an upgrade. The food at the buffet was hit and miss so don't expect great food. There was no shortage of food. It was just a question of whether you'd want to eat it. Their best night was a Mexican night and the hotel bar had the best chili cheese fries so we tended to stuff ourselves on those. The staff was pleasant and always willing to help (whether you tip or not). When you needed something they were happy to point you to the gift shop where you could purchase things for twice as much as what it is sold at Wal-Mart 5 minutes down the road (by bus).
3 out of 5
by A verified traveler

The hotel needs major renovation.

Posted May 31, 2014
Pros: The location is good!
The hotel need major improvement on the premises. The pool outdated need major restoration.
3 out of 5
for Everyone
by A verified traveler from new Mexico

By the. Beach

Posted May 26, 2014
2 beers a day. Not a ice box full like advertising said no coffee in the room cost extra have to make reservations to eat better food inside and concierge always after you for something and need to do away with wrist band make you a magnet to people selling stuff tourist target