Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The nicest resort I have stayed in!

Posted Jul 24, 2014
Excellent food, service, rooms and pools!! I would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

NOW Amber...

Posted Jul 16, 2014
Beautiful, modern hotel. Stunning mountain scenery. Great AC. No humid feel in rooms or waking up in bed feeling damp. The food is good but lacks variety/choices. The beach (sea bottom) is very, very rocky. The beachfront is narrow but nice. Depending on how quickly you "make friends" with the bartenders, drinks are great, or poor. No top shelf on the NOW side, only SECRETS, unless you "make friends." Pools are nice but small for the size of the hotel. All staff members are wonderful and attentive. A medium push at check in to join their vacation club. Overall, I would rate this hotel experience a 3.5 of 5.
5 out of 5
Recommended
for Couples
by A verified traveler

Upgraded Upon Arrival

Posted Jul 14, 2014
Pros: We liked the exceptional service, the wonderful food and selection of food, the top brand liquors and beer/wine selection, canned soda -not fountain
Cons: I cannot think of anything to be improved upon.
Location: Numerous activities in Vallarta.
The moment we arrived the front desk staff upgraded us in to the Secrets resort. We are not sure why, and never asked any questions. Have been to numerous all-inclusive resorts that claim to be 5 start resorts. I now know they never came close to it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Welcoming staff in a relaxing, comfortable hotel

Posted Jul 10, 2014
Pros: comfort, ambiance, staff, food, everything
Cons: more responsive DJ at the disco who plays something other than techno and rap
Location: easy taxi/bus to main town or marina area with lots of good restaurants all kinds of adventure tours available this is not an isolated place
We have already booked to return as we just feel so good at this place. What do we like? no bracelets • no reservations needed at the many a la carte restaurants (except for Teppanyaki) • very good security • screen doors so you can listen to the waves with no bugs • iPod dock: not necessary, I know, but indicative of how they think of everything • the coffee shop • 24 hour room service included, and free wifi (if working) • hydrotherapy in the spa • disco • yoga and well-appointed gym • comfy beds • friendly, efficient, helpful staff • good food (above usual resort standard) • sound of waves and spectacular sunsets • music, beach/pool activities, nightly dance shows
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Great hotel with great food. Only bad part is that the beach is rocky.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angles, CA

Love this hotel!

Posted Jul 5, 2014
Pros: Location, rooms, and service.
Cons: The food quality and selection of room service items.
Location: The location was great! Very close to the city. Close to the Malecon Area for great dining and entertainment.
Arrived at the Now Amber and was upgraded to the Secret Side for an extra $50 a night. The Secret Side was well worth it. The rooms, service, and food were excellent! They had plenty of activities to keep us busy around the pool and everyone was extremely friendly. Would love to come back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Great vacation spot!

Posted Jun 28, 2014
Pros: The guest rooms were lovely, great restaurants, and the pool areas.
Cons: Wi-fi is close to non-existent.
Location: Other than leaving the property to do an adventure excursion, there was no need to leave!
What a fantastic property! Great restaurants, wonderful service, nice variety of kids activities. We went with another family, so their were about 25 people in our group. Everyone from young to old had activities to enjoy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Playa Del Rey, CA

Amazing vacation in Paradise!

Posted Jun 22, 2014
Pros: Amazing location, variety of food, great for kids!
Cons: Nothing!
Great hotel, kid friendly, good quality food, close to downtown, highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on beach

Posted Jun 16, 2014
Pros: Good location. Friendly and helpful staff. Nice rooms.
Cons: Wi Fi in rooms not so good
Exceeded my expectations. Well worth the price I got on Expedia
5 out of 5
Recommended
for Everyone
by Suzann from Langley, BC

Amazing hotel and food!

Posted Jun 16, 2014
Had a great time. Would not go in June next time though...the humidity was unbearable! The private lobby was a plus in the preferred tower. Will try the swim out on next stay when we return with our 4 year old. This is the best kid area I have ever seen in any resort!