Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom new york

Do not waste your money!

Posted Feb 24, 2015
Spend a bit more and stay at the Grand pelicanos resort. To get to the beach you have to walk across the street Kids are up and screaming at 7 am, families here have no respect for other guests. Theres drunk men everywhere Its a disaster, nice staff but not what we expected
4 out of 5
for Families
by A verified travelerfrom Minnesota

Comfortable Stay

Posted Feb 24, 2015
Pros: All the fresh fruit one can eat all day long.
Cons: Add a blanket to the beds on top of the sheet.
Location: Good location with a coffee shop, restaurants, and shopping malls in the area.
I had a fun time relaxing in the pool all week and eating traditional Mexican food. I would stay there again.
3 out of 5
for Everyone
by A verified travelerfrom ottawa

It is ok if you need to relax. The staff is super

Posted Feb 16, 2015
The only thing I have to say... the pics on the Web doesn't not match the hotel. They should update it. Because the pics belong to another hotel
2 out of 5
by A verified travelerfrom DM

hotel needs improvement beach not that great

Posted Feb 9, 2015
no wifi in your room, asked for low level was put at the top with no room for movement. Beach can't see it, too small, don't even try to do something when they know they should, attitude oh well! Was told to meet hostess next morning at 9am it was a no show waited till 9.30am attitude again oh well it's just for bookings anyways if you want to see things well just walk down the street and you'll find all sorts of adventure shops. Left hitel 2 days later waste of money.
4 out of 5
for Everyone
by A verified travelerfrom chicago

Posted Feb 6, 2015
Location: a cab ride to downtown was only about 5 dollars
hotel staff was very friendly and the food was excellent
4 out of 5
for Everyone
by A verified travelerfrom Roma

Buon compromesso

Posted Feb 5, 2015
Ciao a tutti ! Siamo ritornati oggi da puerto vallarta dove abbiamo aloggiato a pellicanos club resort !che dire ....noi siamo stati una settimana e ci siamo trovati bene . Il albergo e carino, confortevole e vicino a quasi tutte le cose per cio molto facile muoversi semplicemente in auto . il personale e stato molto carino e atento nei nostri riguardo in speciale il cameriere Aurelio .... per farla breve consiglio questo albergo pero senza la formula all inclusive perche il cibo a dire la verita e con una scelta bastanza limitata e ripetitiva ! Se mangia molto bene e con pochi soldi ovunque si vuole fuori . Comunque tutto complessivo abbiamo passato una bella settimana e mi sento da consigliare questo albergo a tutti .
2 out of 5
by A verified traveler

Disappointed at the plaza

Posted Feb 4, 2015
Not enough beach chairs . Not enough beach. Food terrible. I would not stay at this hotel again.
2 out of 5
by A verified travelerfrom chicago


Posted Feb 2, 2015
Pros: the staff and it was clean
Cons: the food I think
Location: the location was perfect
the hotel was ok but the food was not good at all but the staff were very helpful they went out of the way to help
4 out of 5
for Everyone
by A verified travelerfrom Edmonton,AB Canada

nice hotel

Posted Jan 31, 2015
Pros: Friendly and efficient staff, cleanliness.
Cons: Area for hanging clothes in closet was very small....would like fewer shelf are and more clothes hanging space.
Location: Beach close by, some shopping and restaurants, taxis and bus very close.
Hotel is clean and common floor areas are washed several times a day. Food was good and dining room staff attentive. There was a noisy group for two nights and until we called at 4:00 am nothing was done. They were yelling in the hallways and banging doors so could have been heard at the desk.
3 out of 5
for Everyone
by A verified travelerfrom canada


Posted Jan 26, 2015
Pros: Staff and location. Karaoke was a big hit
Cons: More Variety of food. More entertainment at night.
Location: There are lots of shops and easy to take the bus anywhere.
The stay was very good. Staff was amazing other than a few that needed a vacation of their own. It was in a great location to walk to shops. Pools were good but beach was not for young children. The drop off was quite close and the waves pulled you in. Our room had a bad smell so I sprayed glade every day and the pillows were bumpy rocks. I would stay there again because the price was right and the staff makes it feel like home.